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Client support manager skills for your resume and career

Updated January 8, 2025
6 min read
Below we've compiled a list of the most critical client support manager skills. We ranked the top skills for client support managers based on the percentage of resumes they appeared on. For example, 8.8% of client support manager resumes contained client facing as a skill. Continue reading to find out what skills a client support manager needs to be successful in the workplace.

15 client support manager skills for your resume and career

1. Client Facing

Here's how client support managers use client facing:
  • Assist operation managers with implementation of new procedures or systems in order to provide client facing perspective or communication
  • Designed and built client facing data visualization dashboards

2. Project Management

Here's how client support managers use project management:
  • Managed resources supporting an enterprise-wide EMR application, Information Services Security, procurement and project management.
  • Perform project management and consulting services for external purchasers of software.

3. Customer Support

Here's how client support managers use customer support:
  • Created and developed desktop published end-user customer support manuals and new employee training and technical documentation.
  • Supervised technical staff who provided customer support and technical support services.

4. Customer Satisfaction

Here's how client support managers use customer satisfaction:
  • Resolved escalated customer satisfaction issues appropriately, documented issues and trained employees to handle independently in the future.
  • Managed agent knowledge assessment program which led to improved quality and increased customer satisfaction.

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how client support managers use technical support:
  • Project implementations, operating system process implementation, customer technical support, customer training.
  • Coordinated technical support for over 25 national and international accounts.

6. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how client support managers use troubleshoot:
  • Worked under limited supervision to troubleshoot a variety of functional and technical problems, and recommended appropriate actions.
  • Installed, configured, tested, maintained, monitored, and troubleshoot, workstation hardware and software.

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7. Client Service

Here's how client support managers use client service:
  • Devised and implemented process improvements to enhance client service experience.
  • Provide checklist with discrepancy findings to clients, or other Client Service Managers working with their clients.

8. Process Improvement

Here's how client support managers use process improvement:
  • Develop project plans and manage in accordance with identified process improvement initiatives for new and existing product releases.
  • Utilized both risk management methodology and internal client feedback to prioritize which process improvement projects to undertake.

9. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how client support managers use customer service:
  • Maintained high level of customer service while regularly interacting with internal/external clients, bank operations and third party vendors.
  • Managed customer service center operations including supervising six customer service representatives and one data analyst.

10. Client Issues

Here's how client support managers use client issues:
  • Designed dual processes for handling client issues for both company and franchise clients in support of field organization.
  • Act as point of top level escalation for all remote client issues, dispatching technicians as needed.

11. Issue Resolution

Issue resolution refers to a set of processes that can be used to resolve an issue, conflict, dispute, or claim, and the ability to deal with the problems that need to be resolved, the decisions that need to be made, and the risks that need to be mitigated. Essentially, an issue resolution process intends to make it easier for people to come to a resolution following an issue.

Here's how client support managers use issue resolution:
  • Promoted field partnership to ensure issue resolution focused on client satisfaction.
  • Controlled account set-up, billing, upgrades and changes, and kept clients informed on progress and issue resolutions.

12. Provisioning

Here's how client support managers use provisioning:
  • Support maintenance planning and parts provisioning.
  • Managed the provisioning of desktop support for 1500 staff.

13. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how client support managers use quality standards:
  • Maintained established Service levels to manage customer expectations and quality standards.
  • Ensured the team was adhering to all operating procedures while meeting production and quality standards on a daily basis.

14. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how client support managers use account management:
  • Managed medium to large-scale projects and client account management with net worth up to $5 Million.
  • Lead major international accounts, overseeing service delivery and designing and implementing immigration account management strategies for 150+ jurisdictions.

15. Strong Analytical

Here's how client support managers use strong analytical:
  • Provided strong analytical and problem solving skills to healthcare providers and help clients control payer reimbursement.
  • Leverage strong analytical skills with a quantitative orientation to deliver keen insight and produce comprehensive reports and recommendations vital to decision-making.
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List of client support manager skills to add to your resume

Client support manager skills

The most important skills for a client support manager resume and required skills for a client support manager to have include:

  • Client Facing
  • Project Management
  • Customer Support
  • Customer Satisfaction
  • Technical Support
  • Troubleshoot
  • Client Service
  • Process Improvement
  • Customer Service
  • Client Issues
  • Issue Resolution
  • Provisioning
  • Quality Standards
  • Account Management
  • Strong Analytical
  • Direct Reports
  • Payroll
  • Problem Resolution
  • Client Satisfaction
  • Client Relationships
  • KPIs
  • Customer Issues
  • SLA
  • External Clients
  • Software Applications
  • Customer Inquiries
  • Product Support
  • Client Expectations
  • SME
  • Client Management
  • Technical Issues
  • ADP
  • Level Agreements
  • ACH
  • Training Sessions
  • Application Support
  • Vendor Relationships
  • SQL Server
  • Windows
  • Saas
  • Client Accounts
  • HR
  • Client Retention
  • Management System
  • Derivative
  • Corporate Clients
  • Performance Metrics
  • Technical Problems
  • Microsoft Exchange

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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