Client support professional job description
Updated March 14, 2024
8 min read
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Example client support professional requirements on a job description
Client support professional requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in client support professional job postings.
Sample client support professional requirements
- Bachelor's degree or equivalent work experience
- Experience in customer service or client support
- Familiarity with customer service software, databases, and tools
- Proficiency with MS Office applications
- Excellent problem-solving skills
Sample required client support professional soft skills
- Strong written and verbal communication skills
- Exceptional interpersonal and customer service skills
- Ability to work independently and handle multiple tasks simultaneously
- Ability to adapt to a fast-paced working environment
Client support professional job description example 1
Keystone Human Services client support professional job description
$500 Sign On Bonus Eligible
Keystone Autism Services is seeking Community Support Professionals to join our team in making a positive difference in the lives of the individuals we support. This position works directly with individuals in their home and surrounding community.
Responsibilities Include:
Direct support position that provides quality care and supports to adults with Autism in the community (activities, home, school, work) to develop skills and provide behavioral supports following an individual support plan Monitors and evaluates goal progress Tailors services to unique individual, family and community characteristics Supports individuals to have valued social roles (ex: friend, neighbor, student, employee) and assist them in becoming independent Transports individuals to activities and employment in the community Completes daily documentation as required
Benefits:
$500 sign on bonus per incentive guidelines Flexible work shifts available: Full Time, Part Time, Casual (PRN) Community Support Professional I - $19.00 per hour Community Support Professional II - $21.00 per hour Competitive benefits package including medical, dental, vision, 401K and more Generous paid time off program Tuition reimbursement available per eligibility requirements Career development and advancement opportunities One hourly rate for training, direct care and administrative work
Minimum Requirements:
Community Support Professional I: High school diploma or equivalent Community Support Professional II: Bachelor's degree Valid driver's license and daily access to a properly insured vehicle Successful completion of the pre-employment process, including motor vehicle record and criminal background checks
Keystone Human Services is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Keystone Autism Services is seeking Community Support Professionals to join our team in making a positive difference in the lives of the individuals we support. This position works directly with individuals in their home and surrounding community.
Responsibilities Include:
Direct support position that provides quality care and supports to adults with Autism in the community (activities, home, school, work) to develop skills and provide behavioral supports following an individual support plan Monitors and evaluates goal progress Tailors services to unique individual, family and community characteristics Supports individuals to have valued social roles (ex: friend, neighbor, student, employee) and assist them in becoming independent Transports individuals to activities and employment in the community Completes daily documentation as required
Benefits:
$500 sign on bonus per incentive guidelines Flexible work shifts available: Full Time, Part Time, Casual (PRN) Community Support Professional I - $19.00 per hour Community Support Professional II - $21.00 per hour Competitive benefits package including medical, dental, vision, 401K and more Generous paid time off program Tuition reimbursement available per eligibility requirements Career development and advancement opportunities One hourly rate for training, direct care and administrative work
Minimum Requirements:
Community Support Professional I: High school diploma or equivalent Community Support Professional II: Bachelor's degree Valid driver's license and daily access to a properly insured vehicle Successful completion of the pre-employment process, including motor vehicle record and criminal background checks
Keystone Human Services is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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Client support professional job description example 2
Fiserv client support professional job description
Job Title
Client Support Tier 2 - Professional II
Job Purpose
Are you detail oriented and customer-focused? Do you have an investigative mind prone to problem solving? If so, join Fiserv's Community Client team to make a real and direct impact on peoples' lives!
What does a great Client Support Tier 2 - Professional II do?
As a member of our Community Client Team, you will be responsible for supporting the operational needs of Card Services and other organizations who partner with us to sell our products and services directly to their FI customers. Our team provides first and second level support in areas such as ATM/debit card production and processing, settlement, out of balance, reports, database set-up, client notifications and file transmissions. Each team member is responsible for understanding the nuances associated with the product/services and level of support provided to each of your clients. Associates within this group work closely with the Account Management team as well as other Banking Solution teams throughout the United States.
This position is important and required to ensure that we take care of our clients as well as their customers. This directly follows our Values of earning client trust every day and creating with purpose. You will contribute to efforts small and large!
Responsibilities
Lead the resolution of complex customer technical and/or operational problems with designated software and other company products Support and assist Client Executives assigned to accounts You will handle our clients' critical issues and help them take on complex technical or operational problems that require additional support Function as the main contact point for clients daily operational and business support issues and questions. Ability to convey cause, effect and resolution to the daily operations contact up to C-Level institution staff members Respond to client inquiries via telephone, email and tracking tool Act as a liaison between client and other Fiserv teams Research complex customer inquiries while adhering to customer support guidelines and processes to ensure the best customer experience Document issues and research in contact/event tracking tool Support and back-up daily, weekly and monthly resolutions within the departmental tasks Promote and maintain positive relationships with your dedicated 60+ clients Facilitate completion of small projects for clients Understand client configurations and suggest appropriate product referrals Support Monthly client calls and additional wellness checks as needed based on client issues
Basic Qualifications
High school diploma or equivalent2+ years of financial or customer service experience Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)
Preferred Skills
Intermediate computer skills (40 WPM minimum) Strong problem-solving skills Strong decision-making skills Strong communication skills (written and verbal) Ability to work in a collaborative team environment Ability to prioritize workload Knowledge of Regulation E and Regulation ZKnowledge of Visa and/or Mastercard operating regulations Experience with electronic funds transfer (EFT)
Benefits
Health. Medical, dental, vision, life insurance, and disability options Work/Life Balance. Paid time off Family Time. Parental bonding leave Retirement. 401(k) plan with company matching Education. Tuition reimbursement, internal eLearning training and development portal Investment. Employee Stock Purchase PlanAnd more!
Fiserv is a global leader in fintech and payments for over 35 years serving thousands of financial institutions and millions of businesses in more than 100 countries. Our Purpose is to deliver superior value for our clients through leading technology, targeted innovation, and excellence in everything we do as we process over 40% of the world's debit and credit transactions.
This role is not eligible to be performed in Colorado.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company's policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.
Client Support Tier 2 - Professional II
Job Purpose
Are you detail oriented and customer-focused? Do you have an investigative mind prone to problem solving? If so, join Fiserv's Community Client team to make a real and direct impact on peoples' lives!
What does a great Client Support Tier 2 - Professional II do?
As a member of our Community Client Team, you will be responsible for supporting the operational needs of Card Services and other organizations who partner with us to sell our products and services directly to their FI customers. Our team provides first and second level support in areas such as ATM/debit card production and processing, settlement, out of balance, reports, database set-up, client notifications and file transmissions. Each team member is responsible for understanding the nuances associated with the product/services and level of support provided to each of your clients. Associates within this group work closely with the Account Management team as well as other Banking Solution teams throughout the United States.
This position is important and required to ensure that we take care of our clients as well as their customers. This directly follows our Values of earning client trust every day and creating with purpose. You will contribute to efforts small and large!
Responsibilities
Lead the resolution of complex customer technical and/or operational problems with designated software and other company products Support and assist Client Executives assigned to accounts You will handle our clients' critical issues and help them take on complex technical or operational problems that require additional support Function as the main contact point for clients daily operational and business support issues and questions. Ability to convey cause, effect and resolution to the daily operations contact up to C-Level institution staff members Respond to client inquiries via telephone, email and tracking tool Act as a liaison between client and other Fiserv teams Research complex customer inquiries while adhering to customer support guidelines and processes to ensure the best customer experience Document issues and research in contact/event tracking tool Support and back-up daily, weekly and monthly resolutions within the departmental tasks Promote and maintain positive relationships with your dedicated 60+ clients Facilitate completion of small projects for clients Understand client configurations and suggest appropriate product referrals Support Monthly client calls and additional wellness checks as needed based on client issues
Basic Qualifications
High school diploma or equivalent2+ years of financial or customer service experience Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)
Preferred Skills
Intermediate computer skills (40 WPM minimum) Strong problem-solving skills Strong decision-making skills Strong communication skills (written and verbal) Ability to work in a collaborative team environment Ability to prioritize workload Knowledge of Regulation E and Regulation ZKnowledge of Visa and/or Mastercard operating regulations Experience with electronic funds transfer (EFT)
Benefits
Health. Medical, dental, vision, life insurance, and disability options Work/Life Balance. Paid time off Family Time. Parental bonding leave Retirement. 401(k) plan with company matching Education. Tuition reimbursement, internal eLearning training and development portal Investment. Employee Stock Purchase PlanAnd more!
Fiserv is a global leader in fintech and payments for over 35 years serving thousands of financial institutions and millions of businesses in more than 100 countries. Our Purpose is to deliver superior value for our clients through leading technology, targeted innovation, and excellence in everything we do as we process over 40% of the world's debit and credit transactions.
This role is not eligible to be performed in Colorado.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company's policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.
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Client support professional job description example 3
On With Life client support professional job description
There are two Residential Support Professional positions available:
2pm-10:15pm, 4 weekdays plus Saturday and Sunday on every other weekend, for approximately 80 hours in a 2 week period.
10pm-6:15am, 4 weekdays plus Saturday and Sunday on every other weekend, for approximately 80 hours in a 2 week period.
Each Residential Support Professional position has a rotating holiday schedule, approximately 2 major holidays and 2 minor holidays per year (with special holiday pay). We do annual raises based on budget capacity, and you also have the opportunity for a discretionary bonus at your anniversary.
We also offer a $5,000 Hiring Bonus, paid in increments through your first 18 months of employment.
The Residential Support Professional position is eligible for subsidized medical and dental insurance, vision insurance, free life and long-term disability insurance, a 401k match, PTO and long-term sick pay, and other benefits. Please see this link for more details.
As a Residential Support Professional at On With Life, you can be a part of something greater. The rehabilitation process from a brain injury or other neurological condition is a 24/7 job for each person served, and our Residential Support Professionals are a critical part of the transdisciplinary team of experts helping persons served work towards independence. We are a not-for-profit organization founded by survivors and their families, and each person served is a new member of that family. We are looking for extraordinary individuals like you to join us!
What do Residential Support Professionals do at On With Life?
The Residential Support Professional provides direct support to individuals living in our 5-bedroom community-based residential setting. In collaboration with the Residential Support Team Lead, this position:
creates, monitors and implements individualized treatment plans to help persons served achieve their goals and return to independent living
works with person served to address life skills (e.g., meal planning, budgeting, community access) and manage neurobehavioral challenges (e.g., identifying triggers, de-escalation techniques, self-management strategies)
An excellent candidate for our Residential Support Professional position meets the following criteria:
Puts others first - those we serve are at the core of what we do; their goals and values guide all decisions
Looks for opportunities to be innovative and create change
Is curious and dares to be extraordinary; be willing to be both the expert and the student
Expects more than others think is possible and creates a higher standard
Honors the uniqueness of each individual, knowing their injury does not define their potential
Is comfortable working with computers and electronic records
Is an excellent educator and passionate about providing encouragement and teaching independent/daily living skills
Qualified candidates must have:
An Iowa Class D3 Chauffeurs license (we can pay for this if you do not have) and drive on behalf of On With Life
Ability to maintain CPR certification (we can provide training if you do not have this)
Ability to obtain Certified Brain Injury Specialist (CBIS) certification, paid for by On With Life
Ability to obtain Medication Manager certification (we can pay for this if you do not have)
Please note that the federal government requires that our employees be fully vaccinated against COVID-19 or have an approved medical or religious exemption. We may not be able to proceed with employment if you cannot meet one of these requirements
On With Life is an Equal Opportunity Employer; we make all employment-related decisions based on your competencies, talents and professional potential.
615203
2pm-10:15pm, 4 weekdays plus Saturday and Sunday on every other weekend, for approximately 80 hours in a 2 week period.
10pm-6:15am, 4 weekdays plus Saturday and Sunday on every other weekend, for approximately 80 hours in a 2 week period.
Each Residential Support Professional position has a rotating holiday schedule, approximately 2 major holidays and 2 minor holidays per year (with special holiday pay). We do annual raises based on budget capacity, and you also have the opportunity for a discretionary bonus at your anniversary.
We also offer a $5,000 Hiring Bonus, paid in increments through your first 18 months of employment.
The Residential Support Professional position is eligible for subsidized medical and dental insurance, vision insurance, free life and long-term disability insurance, a 401k match, PTO and long-term sick pay, and other benefits. Please see this link for more details.
As a Residential Support Professional at On With Life, you can be a part of something greater. The rehabilitation process from a brain injury or other neurological condition is a 24/7 job for each person served, and our Residential Support Professionals are a critical part of the transdisciplinary team of experts helping persons served work towards independence. We are a not-for-profit organization founded by survivors and their families, and each person served is a new member of that family. We are looking for extraordinary individuals like you to join us!
What do Residential Support Professionals do at On With Life?
The Residential Support Professional provides direct support to individuals living in our 5-bedroom community-based residential setting. In collaboration with the Residential Support Team Lead, this position:
creates, monitors and implements individualized treatment plans to help persons served achieve their goals and return to independent living
works with person served to address life skills (e.g., meal planning, budgeting, community access) and manage neurobehavioral challenges (e.g., identifying triggers, de-escalation techniques, self-management strategies)
An excellent candidate for our Residential Support Professional position meets the following criteria:
Puts others first - those we serve are at the core of what we do; their goals and values guide all decisions
Looks for opportunities to be innovative and create change
Is curious and dares to be extraordinary; be willing to be both the expert and the student
Expects more than others think is possible and creates a higher standard
Honors the uniqueness of each individual, knowing their injury does not define their potential
Is comfortable working with computers and electronic records
Is an excellent educator and passionate about providing encouragement and teaching independent/daily living skills
Qualified candidates must have:
An Iowa Class D3 Chauffeurs license (we can pay for this if you do not have) and drive on behalf of On With Life
Ability to maintain CPR certification (we can provide training if you do not have this)
Ability to obtain Certified Brain Injury Specialist (CBIS) certification, paid for by On With Life
Ability to obtain Medication Manager certification (we can pay for this if you do not have)
Please note that the federal government requires that our employees be fully vaccinated against COVID-19 or have an approved medical or religious exemption. We may not be able to proceed with employment if you cannot meet one of these requirements
On With Life is an Equal Opportunity Employer; we make all employment-related decisions based on your competencies, talents and professional potential.
615203
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Updated March 14, 2024
Updated March 14, 2024