Client support representative education requirements

1. Introduction to Technical Support

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also...

2. Supporting Clients

To reach your goal of becoming a Career Coach or Navigator, you have learned about relationship management and human-centered career coaching in course 1 and gained skills to recruit and work with clients in course 2. This third course in the Career Coach and Navigator Professional Certificate will help you advise people as they move along their career paths; assist with job searches, interviewing, and resume creation; and set them up for success as they start their careers. By the end of the...

3. IT Support Technical Skills Helpdesk

4.7

(1,561)

Hands-on Technical skills for IT Support Learners...

4. Customer Service, Customer Support, And Customer Experience

4.6

(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

5. Salesforce Sales Development Representative

If you’ve always wanted a rewarding career, the tech sales industry may be the path for you. If you’re an ambitious problem-solver who likes to win, you’ll find tech sales not only fulfilling, but lucrative as well. As the tech industry continuously introduces innovative services and products, tech sales roles have become more crucial than ever. SDRs are in the front lines of the tech biz, connecting with customers and clients, and coming up with the smartest solutions for their problems. Sales...

6. Customer Service Fundamentals

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

7. Desktop IT Support Level 1 & 2 in real life (Troubleshooting

4.2

(1,443)

Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...

8. Customer Service & Support For Customer Service Executives

4.5

(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

9. Akamai Customer Consulting and Support

Are you interested in end-to-end project management? Want to deliver the best solutions to our customers while collaborating with teams from all over the world? You will never stop learning in this fast-moving environment and across our cutting-edge technologies. This beginner level certificate is designed to provide you with in-demand skills that range from internet technology fundamentals, networking, operating systems and problem solving techniques.\n\nThis certificate program consists of...

10. Network Support Fundamentals

Dive into the realm of network support with the Network Support Fundamentals course. This online course is meticulously designed to introduce you to the essential skills needed for supporting enterprise networks - one of the most in-demand skill sets in the digital landscape. By the end of this course you will be able to explain network security basics, monitor network performance, and provide essential professional support. Ideal for beginners aiming for an entry-level IT career or current IT...

11. IT Support Technical Skills Bootcamp

4.5

(1,653)

Hands-on Technical skills for IT Support Professionals...

12. IT & Technical Support Guide to Helpdesk, Desktop & Servers

4.2

(1,138)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

13. Create Customer Support Data with Google Sheets

By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to...

14. IBM IT Support

Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started.\n\nAlmost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include...

15. Introduction to Business Support System - BSS

4.5

(319)

Learn about business support system employed in telecom domain...

16. Zendesk for Customer Service Agents Training Course

4.6

(1,065)

How to provide great customer support using Zendesk, a course for beginners...

17. Start and Run a Successful IT Support Company

4.6

(522)

Change your life and grow an IT Support business!...

18. Become a Master of Client and Account Management

4.2

(1,124)

Learn how to effectively manage, retain and grow clients...

19. Computer Network Fundamentals- IT Helpdesk & Desktop Support

4

(409)

Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...