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Collections senior representative skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical collections senior representative skills. We ranked the top skills for collections senior representatives based on the percentage of resumes they appeared on. For example, 11.2% of collections senior representative resumes contained strong customer service as a skill. Continue reading to find out what skills a collections senior representative needs to be successful in the workplace.

15 collections senior representative skills for your resume and career

1. Strong Customer Service

Here's how collections senior representatives use strong customer service:
  • Use of strong customer services to build rapport with the card members and to establish relationships with card members.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how collections senior representatives use data entry:
  • Implemented data entry and customer service satisfaction.
  • Utilized data entry skills I performed accounts payable and receivable activities when required.

3. FDCPA

Here's how collections senior representatives use fdcpa:
  • Attended staff meetings, job training of FDCPA, FTC to maintain compliance policies and procedures.
  • Adhered to FDCPA and State and Federal laws/Statues and Regulations.

4. Collection Practices

Here's how collections senior representatives use collection practices:
  • Identified and implemented new collection practices that improved customer satisfaction.
  • Job requirements included mortgage default servicing and collection practices.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how collections senior representatives use customer service:
  • Provide excellent and considerate customer service regarding collections issues, while maintaining a cooperative working relationship with the customer.
  • Conducted regular feedback sessions with American Express Corporate Management on center operational issues and customer service opportunities.

6. Strong Negotiation

Here's how collections senior representatives use strong negotiation:
  • Collected payments on delinquent accounts through persuasive communication and strong negotiations.
  • Collected on delinquent accounts up to 120 days past due by utilizing strong negotiations skills to minimize losses.

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7. Customer Satisfaction

Here's how collections senior representatives use customer satisfaction:
  • Resolved numerous billing inquiries and issues to maintain the highest level of customer satisfaction.
  • Maintain accurate records of account activity to ensure customer satisfaction and appropriate payment procedure.

8. Payment Arrangements

Here's how collections senior representatives use payment arrangements:
  • Contacted consumer credit agencies, bankruptcy attorneys to negotiate payment arrangements and settlement offers skip traced and sent letters to correspondence.
  • Researched and located customers, negotiated payment arrangements, settlements, deposits and guarantees Generate payments from clients/debtors.

9. Customer Inquiries

Here's how collections senior representatives use customer inquiries:
  • Responded to customer inquiries regarding account status in both a manual and in an inbound call center environment.
  • Conducted account research, responded to written customer inquiries, and submitted for necessary account adjustments.

10. Negotiation

Here's how collections senior representatives use negotiation:
  • Demonstrated effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
  • Utilized negotiation skills to secure settlements, pay-offs, and deferments according to established company guidelines.

11. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how collections senior representatives use phone calls:
  • Worked in the Collections/Risk Avoidance Operations environment and is responsible for resolving delinquencies through inbound/outbound collections phone calls.
  • Contacted customers via outbound/inbound telephone calls and collected past due payment information.

12. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how collections senior representatives use delinquent accounts:
  • Initiated communication with customers on delinquent accounts with the use of appropriate collections strategies under direction of the collection operational manager.
  • Worked delinquent accounts to insure maximum collection coverage and minimize delinquency and losses.

13. Repayment Schedules

Here's how collections senior representatives use repayment schedules:
  • Arranged/Established debt repayment schedules, based on customers' financial situations.
  • Maintained a high level of customer service and professionalism when contacting customers/clients by telephone and/or written correspondence to arrange repayment schedules.

14. Customer Accounts

Here's how collections senior representatives use customer accounts:
  • Provided assistance to team members by participating in research and analyses to resolve more problematic customer accounts.
  • Examined delinquent customer accounts and negotiated for full payments.

15. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how collections senior representatives use past due accounts:
  • Facilitated monthly delinquency audit reviews with internal management and regional dealer principals which reduced past due accounts.
  • Initiated daily contact for corporate accounts with delinquent invoices in an effort to rectify status of past due accounts.
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List of collections senior representative skills to add to your resume

Collections senior representative skills

The most important skills for a collections senior representative resume and required skills for a collections senior representative to have include:

  • Strong Customer Service
  • Data Entry
  • FDCPA
  • Collection Practices
  • Customer Service
  • Strong Negotiation
  • Customer Satisfaction
  • Payment Arrangements
  • Customer Inquiries
  • Negotiation
  • Phone Calls
  • Delinquent Accounts
  • Repayment Schedules
  • Customer Accounts
  • Past Due Accounts
  • State Laws
  • Customer Calls
  • Collection Agencies
  • Account Balances
  • Debt Repayment
  • Customer Issues
  • Outbound Collection Calls
  • Credit Reports
  • Medicare
  • Inbound Calls
  • Outbound Calls
  • Invision
  • Credit Card Accounts
  • Auto Loans
  • Overdue Accounts
  • Collection Issues
  • Collection Efforts
  • ACH
  • Customer Complaints
  • Due Balances
  • Payment History
  • Payment Options
  • Credit Card Payments
  • Overdue Payments
  • Medicaid
  • Billing Issues
  • Legal Action
  • Student Loans
  • Credit Bureaus
  • Customer Payments
  • Payment Programs
  • Cash Application
  • Card Holders
  • Credit Contracts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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