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Commercial sales specialist skills for your resume and career

Updated January 8, 2025

4 min read

Quoted expert

Hank Boyd

Below we've compiled a list of the most critical commercial sales specialist skills. We ranked the top skills for commercial sales specialists based on the percentage of resumes they appeared on. For example, 20.9% of commercial sales specialist resumes contained customer accounts as a skill. Continue reading to find out what skills a commercial sales specialist needs to be successful in the workplace.

15 commercial sales specialist skills for your resume and career

1. Customer Accounts

Here's how commercial sales specialists use customer accounts:

Leveraged active management of commercial customer accounts and consistent relationship building to achieve budgeted sales and Commercial Credit penetration goals.
Managed commercial customer accounts and supported the commercial manager.

2. Customer Complaints

Here's how commercial sales specialists use customer complaints:

Coordinate and schedule customer installations Cross-sale internal department products Resolve customer complaints Train new employees and department team members on new products
Handled customer complaints with home installations through on-site project inspections with contractors and through computer generated customer complaint systems.

3. Inventory Control

Here's how commercial sales specialists use inventory control:

Experience in supply and demand planning and inventory control.
Perform Inventory Control duties as needed.

4. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how commercial sales specialists use crm:

Document all activities in CRM to increase efficiency in your daily time management and provide management visibility and reporting.
Performed acceptance testing of customized Microsoft Dynamics CRM application to report defects and identify enhancements before release to production.

5. Building Relationships

Here's how commercial sales specialists use building relationships:

Provide positive customer experience and building relationships for a leader in family entertainment, television technologies, and high definition programming.
Maximize sales by regularly connecting with established clients and building relationships with prospective customers.

6. Trade Shows

Here's how commercial sales specialists use trade shows:

Negotiate event space, secure sponsorships, oversee the planning and execution of trade shows and special events.
Planned, coordinated, and executed trade shows in New England and Las Vegas.

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7. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how commercial sales specialists use account management:

Open and process new business credit applications, Assist commercial customer with account management and payments.
Account management - Acquisition of new accounts - Department inventory management - Customer relations development through product knowledge

8. Sales Territory

Here's how commercial sales specialists use sales territory:

Managed a regional sales territory and promoted laboratory services to Ophthalmologists, Optometrists and Opticians.
Compiled and communicated up-to-date competitive market environment data relative to local sales territory.

9. Sales Presentations

Here's how commercial sales specialists use sales presentations:

Deliver sales presentations; coordinate installations, delivery and inspection of equipment.
Developed and implemented strategic marketing plans, managed customer accounts, and delivered sales presentations to introduce new product lines.

10. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how commercial sales specialists use customer service:

Provided effective customer service for retail and commercial customers through cold calling and creating relationships with local businesses.
Deliver high quality customer service by accurately handling billing questions and providing technical assistance on Frontier products.

11. Business Sales

Here's how commercial sales specialists use business sales:

Identified and originated business to business sales opportunities via outbound calls.
Developed a highly successful Business to Business Sales Program.

12. General Contractors

A general contractor is a person who has the job of overseeing a construction project after a contract has been signed between the property owner and the contractor. A general contractor is also called a direct contractor and provides all of the labor, material, equipment like tools, and transport. Most of the time, a general contractor also hires multiple subcontractors to do all or different parts of the construction work.

Here's how commercial sales specialists use general contractors:

Assisted General Contractors and SubContractors with materials orders, reviewed blue prints to determine materials needed.
Solve daily problems and requirements for general contractors' new construction and rehab projects.

13. Treasury

Here's how commercial sales specialists use treasury:

Implement treasury management products and services.
Partnered with Underwriters, Bankers, Treasury Management Officers, Implementation Associates, Program Coordinators, and Client Application Support

14. Post Sales

Here's how commercial sales specialists use post sales:

Post sales activities and update sales database on regular basis.
Post sales customer training, and support and custom applications configurations.

15. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how commercial sales specialists use product knowledge:

Gained extensive product knowledge through vendor learning events and utilized past extensive construction experience.
Utilize product knowledge, construction methods and knowledge of codes to support materials purchased for new construction and renovation projects.

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What skills help Commercial Sales Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What commercial sales specialist skills would you recommend for someone trying to advance their career?

Hank Boyd

Assistant Dean for Civic Engagement & Clinical Professor of Marketing, University of Maryland - College Park

With the looming prospects of AI, soft skills will reign supreme in sales. While at
first blush it might seem counterintuitive in that product knowledge used to be cardinal
skill, today's salesforce relies heavily on networking. Numerous academic papers lend
credence to this idea. Great people skills often trump wonkish knowledge about the
product line.
As we wade further into the 21st Century, environmental scanning (or better yet
the innate ability to read prospects) will remain pivotal. Exceptional salespeople
instinctively scan a prospective client's office noticing all the trappings. They are trying to find something they can comment upon, by doing so they can establish common
ground. Once a connection is forged, salespeople move out of the box of being pesky
interlopers into becoming valued associates.

Lastly, if you decide to embark on a career in sales never forget the tried-and-
true axiom of ABC - always be closing. This phrase means having the gumption to ask

for the business. While sales recruits might have congenial and bubbly personalities, if
they cannot look the prospect in the eye and ask for the business, they ought to find
another profession.

Do you want to know more?

List of commercial sales specialist skills to add to your resume

The most important skills for a commercial sales specialist resume and required skills for a commercial sales specialist to have include:

Customer Accounts
Customer Complaints
Inventory Control
CRM
Building Relationships
Trade Shows
Account Management
Sales Territory
Sales Presentations
Customer Service
Business Sales
General Contractors
Treasury
Post Sales

Product Knowledge
Business Development
Customer Issues
Overall Sales
Construction Projects
Building Materials
Customer Orders
Credit Terms
Cold Calls
Business Accounts
Property Management
Local Businesses
Business Relationships
Gross Profit

Quality Service
Strengthening Relationships
Government Agencies
Commercial Property
Inventory Management
Repeat Business
Sales Budget
Customer Relations
Pending Orders
Generate Sales
Customer Project
Customer Inquiries
Installation Services

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Commercial Sales Specialist
Commercial Sales Specialist Skills

Updated January 8, 2025

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