Communication center operator job description

"Enriching the community through lifelong learning and discovery"

Do you want to accomplish important things in and for our community? Do you believe that libraries can change lives? If so, join our team of dedicated, passionate individuals. Excellent customer service is the number one priority for all ACPL positions. At ACPL, we believe that every staff member plays a key role in delivering top quality service to the residents of Allen County. We are seeking individuals who are interested in helping ACPL further our mission of enriching the community through lifelong learning and discovery.

At the Allen County Public Library, the Communications Center Operator serves as a liaison between the community and the entire Library system, through the use of the multi-line switchboard, emergency phones, security cameras, various office equipment, and the fire and safety alarm systems. The position is located at the downtown Main Branch.

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The schedule will be primarily second-shift with a rotating weekend schedule.

Essential FunctionsAnswers incoming calls on switchboard providing service to internal and external customers; answers routine questions about the library and its services; routes calls to appropriate person or department as necessary.Responds to emergency phone calls or other emergency requests as received and notifies appropriate personnel.Operates and monitors video surveillance system; dispatches Security Officers to departments per request from staff, or per situations viewed on cameras. Receives and relays messages for staff Makes necessary phone calls to contractors for repairs such as; elevators, parking machines and vending machines.Documents and issues identification badges; issues parking passes.Monitors weather conditions and notifies appropriate staff of concerns as necessary.Makes announcements over communications system to customers and staff as required.Contacts on-call maintenance personnel for calls regarding maintenance issues after hours.Promotes and supports the overall mission of the Library by demonstrating courteous and cooperative behavior when interacting with the public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
RequirementsHigh School Diploma/GED; AND one (1) year of customer service experience; OR an equivalent combination of education, training and experience.
Compensation & BenefitsStarting pay is between $12.48 - $16.22 per hour based on experience.Comprehensive benefit package - including medical, dental, vision, life & long-term disability insurance Flexible Spending Account/Health Savings AccountCumulative sick leave Library-paid retirement fund Two-weeks vacation accrual Deferred compensation plan (457b) Employee Assistance Program (EAP) Variety of voluntary insurance plans Wellness bonus opportunity Free parking
This position will be open until filled

Everyone belongs at the Allen County Public Library. We are on a mission to recognize, cultivate, and celebrate diversity. We offer collections, services, programs, assistance, and spaces that enrich and reflect our community. We are committed to nurturing an inclusive workforce and establishing ourselves as a communal space of respect, safety, and service. All are welcome to pursue lifelong learning and discovery at ACPL regardless of identity, origin, ability, religion, race, culture, socioeconomic status, age, or other differences.

The Allen County Public Library is an equal opportunity employer.

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.

Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.
FTE
0

Scheduled Bi-Weekly Hours
0

Work Shift
All Shifts: 8 hours

Job Description
Communicator Operators are the first point of contact for anyone calling El Camino Hospital's main numbers. Operators are responsible for accurately processing incoming calls for: staff (internal), public (external), physicians (answering service clients), and emergency code responses. Operators will focus on providing callers with general inquiry assistance and efficiently transferring calls to the appropriate destinations. Operators will work closely with clinical staff, department management and clients to ensure calls are handled with a high degree of customer service. At a lower volume, this position will also initiate outgoing calls and other notifications via phone, two-way radio and overhead building paging systems. Other duties include but are not limited to updating system information, completing required documentation and escalating priority issues according to operating procedures. This is an all shifts position and will be expected to work at both El Camino Hospital campuses (Mountain View and Los Gatos) as needed. QUALIFICATIONS:1. High School degree or equivalent. 2. Previous call center, dispatch, or customer service experience, preferably in a hospital or healthcare environment.3. Proficient use of communication systems including multi-line phones, two-way radios, vocera and building paging.4. Previous experience with Cisco UCCX, Intellidesk platforms and Siemens and Simplex fire panels highly desirable.5. Proficient use of computer systems including but not limited to Microsoft Office applications, email and internet.6. Proficient use of proper English and strong verbal, reading and comprehension skills. 7. Knowledge of or ability to quickly learn healthcare and emergency terminology and procedures. 8. Ability to listen carefully and accurately recall detailed information in a fast-paced environment.9. Ability to take action as indicated by general instructions and established procedures to resolve routine assignments.10. Ability to successfully prioritize multiple tasks and manage resources within established timeframes.11. Demonstrated compassionate and professional demeanor. 12. Medical terminology a plus.

The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.

Sedentary Work - Duties performed mostly while sitting; walking and standing at times. Occasionally lift or carry up to 10 lbs. Uses hands and fingers. - (Physical Requirements-United States of America)

An Equal Opportunity Employer:El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.

Essential Duties and Responsibilities:
• Operates all scales, meters, shedder equipment, cheese hoist, applicators, V-Mag and related cheese equipment.
• Requests the Bill of Materials (BOM) from Gatekeeper/Lead for the product in production.
• Requisitions the required ingredients stated on the BOM from the Gatekeeper.
• Checks that the ingredients staged by the Gatekeeper matches the ingredients requested in the BOM.
• Works with the Gatekeeper to ensure pallet quantities match tag quantities for any ingredients returning to the warehouse or ingredients that are passed to the next shift.
• Enters weights into the Statistical Process Control (SPC) program as indicated.
• Mixes cheese with the required dry ingredients as stated in the BOM and loads them into the applicator and V-Mag.
• Monitors cheese, batches and product temperatures to ensure they are meeting specified standards.
• Accurately weighs all relevant ingredients, including but not limited to re-work cheese, and other small ingredients
• Ensures that all containers are labeled, color coded and handled properly using established methods and procedures.
• Records necessary batch information including but not limited to: ingredient lot numbers, temperatures and machine settings.
• Loads cheese into cheese shredder, hoppers, conveyors, scales, meters, buckets or similar containers.
• Ensures that outer layer of ingredient packaging is cleaned and removed prior to using.
• Ensures that all necessary equipment needed for the next production run is ready, clean, and in working order prior to the start of that product.
• Operates auxiliary equipment to hoist and dump cheese into V-Mag for further processing.
• Sets up and breaks down cheese shredder, V-Mag, blender and other related equipment.
• Meets established goals and objectives as it relates to the consistency, material needs, set outputs for the cheese shredding area.
• Maintains a clean and sanitary work area.
• Suggests ways to control labor and supply costs as well as improve processes.
• Ensures that all work activities are performed with attention to the highest standards for quality, safety and compliance with all appropriate legal and food safety requirements and a focus on continuous improvement.
• Ensures that all Standard Operating Procedures (SOP's) are followed.
• Follows all company policies & procedures as well as the GMP's (Good Manufacturing Practices).
• Maintains a high level of safety awareness for an accident-free work place.
• Reports any unsafe or hazardous work conditions or safety-related issues to Management.
• Accomplishes all tasks as appropriately assigned or requested.

Education, Skills and Experience:
Education:
• High school diploma, GED or equivalent.

Skills and Experience:
• One to three months of food manufacturing or packaging experience.
• Ability to work overtime, irregular hours or rotating shifts.
• Ability to speak, write and understand English.
• Ability to communicate and work effectively with a variety of diverse individuals within the plant.
• Ability to read and interpret documents such as safety rules, operating instructions, formulas, and policy and procedures manuals.
• Ability to write standard information into related paperwork.
• Ability to add, subtract, multiply, and divide in all units of measure including but not limited to pounds, ounces, grams, using whole numbers, common fractions, decimals, and temperatures.
• Ability to thrive in a constantly changing environment.

Physical demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, crawl, or smell. The employee must be able to lift and/or move up to 50 pounds unassisted, and occasionally lift and/or move up to 2,200 pounds with lifting equipment or with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: While performing the duties of this job, the employee regularly works in a plant production environment. The noise level in the work environment is usually moderate. While performing the duties of this job in the plant, the employee regularly works near moving mechanical parts. The employee is occasionally exposed to airborne particles. Employee may be exposed to extreme hot or cold temperatures that range from below zero (0) degrees Fahrenheit to over ninety (90) degrees Fahrenheit. The noise level in the work environment is usually moderate to loud. While in the plant, the employee is required to utilize the required personal protective equipment.

Organizational Structure:
The Bakery Cheese Operator will report directly to the Bakery Supervisor.

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