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Communication center operator skills for your resume and career
15 communication center operator skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Maintained daily logs and provided customer service when answering phones concerning emergency, security and general assistance needs.
- Provided excellent customer service to Parole Officers, Sheriffs and Police Officers regarding offender information.
2. Emergency Situations
- Monitored emergency situations on a national level to determine effect on branch operations and make recommendations for action.
- Fire Control Room certified and elevator entrapment response certified Contacting law enforcement or emergency services during emergency situations.
3. CCTV
- Patrolled the exterior and interior perimeter via CCTV monitoring for hazardous material and suspicious activity.
- Assign Officers to specific locations while monitoring CCTV security camera system, answers incoming calls and transfer to proper party.
4. Incident Reports
An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.
- Submitted security incident reports of all inaccurate readings and issues.
- Submitted security incident reports, activate / deactivate monitoring systems.
5. Security Systems
A security system refers to any device that can perform security operations such as surveillance, access control, alarm, or intrusion control in a facility or area through a system of components and multifunctional devices designed to protect people and the property against a variety of hazards including crime, arson, accidents, espionage, sabotage, subversion, and attack. A security system also detects several other threats, including smoke, carbon monoxide poisoning, and water damage.
- Monitor physical security systems and respond/coordinate response to safety and security issues on site.
- Monitored surveillance and security systems.
6. Background Checks
- Trained to process I-9's and fingerprinting services to conduct background checks for potential employees.
- Performed background checks in a timely manner, conducted phone screens, processed payroll as well as performed Live Scan fingerprints.
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Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
- Answer incoming calls and process data entry such as client enrollments, deletions or profile updates.
- Included; data entry, updates and initiated new pages to the site.
8. Radio Communications
- Maintained constant radio communication with security officers and assigned tasks using proper procedure based on safety priority and availability of personnel.
- Performed radio communications, conducted maintenance on malfunctioned equipment, and initiated, processed, and delivered all radio message traffic.
9. Windows
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.
- Installed and maintained Windows based Operating Systems over Local Area Network (LAN).
- Supported Users on Windows 2000 & XP Platform.
10. Control Systems
- Manage network engineering projects, integrating satellite, radio and telecommunications into classified computer, information and control systems.
- Monitor life safety equipment, Reports and documents any hardware or software problems with access control systems by placing work-orders.
11. HF
- Maintained ships complex communication suite; maintaining over 80 HF, UHF, SHF, and EHF satellite and tactical circuits.
12. Fire Alarms
- Assisted with evacuations and major emergencies including building evacuations, fire alarms; drills.
- Processed alarm repairs for stores by communicating with burglar and fire alarm vendors.
13. Law Enforcement
Law enforcement is the task of certain members of the community who work together to uphold the law by identifying, preventing, rehabilitating, or prosecuting others who break society's laws and norms. The phrase refers to the police, the judiciary, and the correctional system.
- Prepared training materials for DHH staff and professionals in law enforcement and emergency management.
- Confirm hits on wanted individuals and send automated replies to concerned law enforcement entities to secure legal hold on wanted individuals.
14. Emergency Response
- Interacted effectively with callers to secure critical information and provide details for responders, ensuring high-quality, appropriate emergency response.
- Maintained emergency response site specific protocol for company wide locations including Cena Rapid Response Notification System.
15. Emergency Calls
- Dispatched emergency calls by preset protocol.
- Routed emergency calls to appropriate personnel.
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What skills help Communication Center Operators find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What soft skills should all communication center operators possess?
David Perryman Ph.D.
Instructor, University of the Incarnate Word
-Organizational skills: managing multiple assignments concurrently, understanding priorities, setting project timelines, meeting deadlines.
-People skills: the ability to listen carefully and ask good questions, appreciation for the importance of teamwork, relational focus (vs. transactional focus), ability to communicate verbally/face-to-face in a credible, authentic and professional manner.
-Strategic thinking: the ability to understand how their day-to-day work and individual projects help advance an organization's mission and achieve long-term strategic goals.
What hard/technical skills are most important for communication center operators?
David Perryman Ph.D.
Instructor, University of the Incarnate Word
-Reading: Ability to read complex material, identify key concepts/most important facts, discern the bottom line.
-Research: Ability to sift through myriad traditional and digital sources of information, discern fact/credible sources from fiction/unreliable sources, and extract information that is most pertinent to the project they're working on.
-Writing: Ability to write clearly, actively, and concisely while adhering to the basics of grammar and style (e.g., AP Style).
List of communication center operator skills to add to your resume
The most important skills for a communication center operator resume and required skills for a communication center operator to have include:
- Customer Service
- Emergency Situations
- CCTV
- Incident Reports
- Security Systems
- Background Checks
- Data Entry
- Radio Communications
- Windows
- Control Systems
- HF
- Fire Alarms
- Law Enforcement
- Emergency Response
- Emergency Calls
- Alarm Systems
- Direct Calls
- Telephone Calls
- EMS
- Outbound Calls
- Security Cameras
- Communication Systems
- Local Authorities
- Secret Clearance
- Transferring Calls
- Paging Systems
- Front Desk
- Trouble Tickets
- Computer System
- Message Traffic
- PowerPoint
- Lan
- Unix
- Fire Panel
- Emergency Services
- Communications Equipment
- Tivoli
- Inbound Calls
- SharePoint
- GPS
- Data Centers
- Radio Traffic
- Property Damage
- Lenel
- Secret Security
Updated January 8, 2025
