Computer support analyst job description

Niagara University is a liberal arts university, steeped in the Vincentian and Catholic traditions, with a total enrollment of nearly 4,300 students. Located just a few miles away from one of the world's premier tourism destinations, Niagara Falls, the university occupies a lovely campus overlooking the Niagara River gorge. Its close proximity to major cultural and business centers in Niagara Falls, Buffalo, and Toronto as well as the award-winning Niagara Wine Trail and several nearby cultural destinations make Niagara University an ideal place to work and live. If you'd like to know more, be sure to check out all of the NU Facts.
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Under routine supervision, the Computer Support Analyst schedules and performs complex computer equipment configurations and software installations, analyzes hardware and software problems and implements corrective actions, and performs Local Area Network (LAN) installations and administration.

ESSENTIAL DUTIES :

Installs, maintains, upgrades, and troubleshoots computer hardware and software associated with the university's technology infrastructure; Assists with server and Local Area Network (LAN) installation and administration; Produces documentation to aid in the computer hardware and software support on campus; Assists in the support of special projects related to the advancement of the university's technology infrastructure; Performs other duties as assigned by supervisor.



REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Experience in a variety of network and computing architectures.


Ability to handle multiple projects in a timely fashion.


Ability to provide network support services related to the hardware and software needs of the university community.


Ability to read and comprehend various forms, documentation, files, and information in the department.


Proficiency to handle various office machines including but not limited to: calculator, copy machine, computer, printer, and fax machine.


Ability to receive telephone calls, respond to inquiries, and communicate with others by telephone.


Excellent interpersonal, communication, and organizational skills.



QUALIFICATION STANDARDS

Bachelor's degree in computer and information sciences or related field is required. A minimum of three years of experience working with daily activities associated with computer support



Job Posted by ApplicantPro

• Support the end-user desktop including, but not limited to, troubleshooting issues, implementing approved software, and removing older software versions
• Setting-up, maintenance and administration of end user computer devices and related computing environments including systems software, applications software, hardware, and configurations
• Some troubleshooting of lab instruments\lab computer systems interfaces. Assist in data storage solutions
• Take an active role in the Incident Response and Problem Management processes, representing the desktop environment. Provide root cause analysis for problems and measures to mitigate future occurrences for re-occurring issues
• Duties will include troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, imaging, data wiping, asset control, and detailed ticket documentation
• Work with instrument vendors as needed in troubleshooting network or connection issues
• New PC and refresh deployments are also part of the duties
• Provide positive customer experiences when working with users

Desired Skills:

• 5+ years minimum of consistent experience in IT Deskside/Desktop break/fix support or similar role
• Excellent Windows 7/10 and Microsoft Office Suite (including O365) trouble shooting skills, as well as hardware trouble shooting skills
• Experience in using a ticket system experience is a plus
• Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills are required
• Hands-on experience with Windows/Linux/Mac OS environments
• Full understanding of Quality management activities related to qualification, GxP Validation and change management of IT Systems
• Ability to understand and follow GxP application support documents including SOPs and technical configurations documents
• Ability to work with all levels of staff within and outside of IT and outside the organization
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
• Strategic, but also pragmatic, detail-oriented with a willingness to be hands-on
• Strong written and verbal communication skills
• Associate Degree or technical institute degree or equivalent experience required

About Zifo:

Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies.

A passion to learn and a spirit of teamwork characterizes us. We revere excellence and the value everyone brings. At Zifo, our culture is one where we debate, challenge ourselves and interact with all alike.

We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability.

Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Zifo offers a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts.