JP1384 - Computing Systems Tec 3
Summary:
eXperience Information Technology (XIT) division is seeking an energetic and customer-focused computer technicians. The successful candidate will be providing dedicated desktop support services to an assigned customer base in various locations across the laboratory. The successful candidate will provide day-to-day desktop support services to an assigned customer base across the laboratory and day-to-day technical support services in a heterogeneous computing environment.
Education/Experience:
- High school diploma or higher
- Entry level computer hardware (Windows desktop) experience
- Windows operating system experience
- Proven customer service experience in a retail environment
Responsibility level
:
- Exercises minimal independent judgment with direction from supervisor
Skills:
- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required)
- Basic ability to work independently and manage one’s time (Required)
- Knowledge of computer software, such as Microsoft Office/O365 and popular internet browsers
- Experience using an incident or ticket management system
-Experience troubleshooting Windows or Mac Operating Systems
-Experience using Collaboration software such as MS Teams and webex
Major Job Duties and Responsibilities:
- Support Windows and Mac desktop/laptop systems on the unclassified network including Installing, configuring and troubleshooting desktop, or mobile systems, workstations, and network issues including, wireless and role-based access control in a heterogeneous environment
- Ticket master role and responsibilities
- Setup and installation of hardware and software
- Troubleshoot issues through on-site and remote field support
Summary:
Provides day-to-day technical support services, locally or remotely, to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop, or mobile systems, workstations, and network issues in a heterogeneous environment. Tests and evaluates commercial and Laboratory developed software for quality control and proper operation. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades.
Education:
Position typically requires a high school diploma and two-to-four years of related experience, or an equivalent combination of education and experience. At this level, additional training, certification, and/or education may be desirable.
At this level applicable foundational vendor certification is desirable.
COMPA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or protected Veteran status.
COMPA's policy could disqualify an applicant who has certain criminal history from employment in particular positions .