Computer systems analyst job description

• Perform Tier 1 centralized support by receiving, logging, and responding to USNA information technology user requests for desktop computing support and problem resolution
• Installation and configuration of hardware and software. These requests may be received in any number of ways,

  including phone calls, emails, faxes, and walk-ins.

• Typical services include but are not limited to:

  a) Diagnosing and resolving problems in response to client inquiries.

  b) Researching, evaluating, and providing feedback on problematic client usage trends and patterns.

  c) Assisting in the receipt, delivery, and reallocation of information technology equipment.

  d) Installing, configuring, troubleshooting, and maintaining customer hardware and software.

  e) Assisting in the removal and disposal of excess information technology equipment.

  f) Fixing printer and peripheral problems.

  g) Tracking requests and providing performance summaries.

  h) Servicing standard desktop and web-based applications.

  I) Delivering corrective actions for all trouble requests through telephone consultation and/or hands-on troubleshooting and repair of malfunctioning systems and programs including but not limited to virusremoval, software reloads, and network connections.

Qualifications

Required Experience:

Three-to-five years of professional experience and familiarity with computing practices, software, and equipment; OR Bachelor's Degree in Computer Science/Information Technology or another technical field

Active CompTIA certification in A+

Obtain and maintain an Operating System certification.

Ability to hold a privileged account within DoD.

Required Education: High School/GED.

Required Clearance: Public Trust clearance preferred

CoSolutions is an Equal Opportunity / Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Assess and analyze existing systems to determine how proposed changes will affect them. Recommend products for approval or disapproval based on findings to the Change Control Board.

Conduct security scans and vulnerability testing of proposed software/ hardware products that could become part of the local baseline.

Research, develop, test, implement, and document all approved changes in accordance with the priorities established by the task manager.
Produce FSI specific documentation and user guides. Maintain all activities per a detailed management plan and fulfill all configuration management requirements. Review and complete or design and produce system program manuals, operations manuals, and administrator procedure manuals. Ensure that all DS and IRM security and configuration guidelines are strictly adhered to. Provide expert guidance, consultation and leadership to solve particularly difficult technical problems and develop workable technical solutions. Maintain and follow emerging technologies, standards, and developments in all systems integration trends. Review and analyze the stated technical requirements and evaluation criteria for a specific area of responsibility and work with the customer and technical team members to identify undocumented requirements and preferences. Assist team members in a variety of tasks, including mobile computing support, technical orientation support to new Foreign Service Classes and other technical duties as required. Maintaining networked printer systems, firmware, hardware and software in a complex high availability corporate style networks. Monitor LAN performance once configuration changes are made or new components added to the LAN. Support systems engineering teams responsible for conceptualizing and presenting major systems integration projects.



Education/Experience:


At least five (5) years of computer/systems analysis experience with proven ability in analyzing a wide variety of software or hardware products to work within a specialized environment with minimal impact. A combination of experience and education may be used to meet this requirement, for example, 3 years of computer/systems analysis experience with a B.S. in Computer Science or other IT related field of study.



Requirements:


US Citizen Top Secret Clearance Teleworking is allowed at this time, but candidate must be prepared to work 5 days/week in the office. 1 day remote; 4 days onsite



We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local laws.

Job DescriptionJob Description

JP1381 - Computing Systems Tec 2

Education/Experience:
- High school diploma or higher
- Entry level computer hardware (Windows desktop) experience
- Windows operating system experience
- Proven customer service experience in a retail environment

Responsibility level:
- Exercises minimal independent judgment with direction from supervisor

Skills:
- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required)
- Basic ability to work independently and manage one’s time (Required)
- Knowledge of computer software, such as Microsoft Office/O365 and popular internet browsers
- Experience using an incident or ticket management system
-Experience troubleshooting Windows or Mac Operating Systems
-Experience using Collaboration software such as MS Teams and webex

Major Job Duties and Responsibilities:
- Support Windows and Mac desktop/laptop systems on the unclassified network including Installing, configuring and troubleshooting desktop, or mobile systems, workstations, and network issues including, wireless and role-based access control in a heterogeneous environment
- Ticket master role and responsibilities
- Setup and installation of hardware and software
- Troubleshoot issues through on-site and remote field support

Summary:
Provides day-to-day technical support services, locally or remotely, to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop, or mobile systems, workstations, and network issues in a heterogeneous environment. Tests and evaluates commercial and Laboratory developed software for quality control and proper operation. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades.

Education:
Position typically requires a high school diploma and one-to-two years of related experience, or an equivalent combination of education and experience.

COMPA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or protected Veteran status.

COMPA's policy could disqualify an applicant who has certain criminal history from employment in particular positions .