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Conference assistant skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical conference assistant skills. We ranked the top skills for conference assistants based on the percentage of resumes they appeared on. For example, 19.3% of conference assistant resumes contained customer service as a skill. Continue reading to find out what skills a conference assistant needs to be successful in the workplace.

15 conference assistant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how conference assistants use customer service:

Provided a positive customer service experience and administrative support to conference members staying on campus over summer.
Coordinated communication between summer conference organizers and TU Housing to provide customer service for dwelling and dining needs

2. Residential Life

Here's how conference assistants use residential life:

Communicated with the Assistant of Residential Life and Conference Manager to ensure the quality of the stay.
Support the programming efforts of other Office of Housing and Residential Life staff members and the University.

3. Front Desk Operations

Front Desk Operations refer to the actions and responsibilities typically found in a customer service or host role. The person at the front desk is the main face of a particular company or office, and therefore is expected to be professional, courteous, and patient with any clients or customers who enter the office. Other roles responsibilities may include answering the phone, handling all in- and outbound mail, and answering client questions.

Here's how conference assistants use front desk operations:

Worked front desk operations and completed weekly administrative tasks.
Managed and executed front desk operations for conference attendees.

4. On-Call Rotation

Here's how conference assistants use on-call rotation:

Served on a week long on-call rotation schedule to handle the needs of conference guests.
Served on an On-Call rotation for emergency crisis response.

5. Administrative Tasks

Here's how conference assistants use administrative tasks:

Managed administrative tasks including room condition reports and maintenance requests.
Perform general administrative tasks and upkeep.

6. Meeting Rooms

A meeting room is a room set aside solely to hold meetings and conferences to discuss issues, set priorities, and make decisions. A meeting room also can be used to hold training sessions, brainstorming, and/or strategy sessions.

Here's how conference assistants use meeting rooms:

Evaluate meeting rooms, facilities, and services to determine if they are producing desired results.
Reserve meeting rooms, prepare reports for billing; and prepare registrations for multiple meetings.

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7. Emergency Situations

Here's how conference assistants use emergency situations:

Responded to any emergency situations that involved both summer residents and temporary camp visitors.
Responded to and reported emergency and non-emergency situations as they arose.

8. Summer Camps

Summer camps offer a variety of programs to campers, usually children and young adults. They organize and coordinate different recreational activities that develop the campers' interpersonal and intrapersonal skills. Some of the activities can occur in an indoor or outdoor setting, including playing various games, attending different classes, and even meditating.

Here's how conference assistants use summer camps:

Coordinated and provided technological assistance for various summer camps.
Check guests in/out of the residence halls which included summer camps of up to 250 kids at a time.

9. Event Planning

Here's how conference assistants use event planning:

Assisted in all aspects of event planning for conferences on the Mills College Campus.
Advised potential clients on event planning details, promoted Michigan League amenities.

10. Bulletin Boards

Bulletin boards are physical or digital platforms used to post public messages. Examples of messages include advertisements, items for sale, or events.

Here's how conference assistants use bulletin boards:

Created innovative bulletin boards to notify conference guests of vital information.
Maintain themed and informational bulletin boards.

11. Check-Out Procedures

Here's how conference assistants use check-out procedures:

Performed check-in and check-out procedures for sometimes over 100 interns, students, and guests in one day.
Conduct correct check-in and check-out procedures including assessing damages and issuing appropriate fees.

12. Coordinators

Here's how conference assistants use coordinators:

Established and maintained cooperative working relationships with other conference coordinators and team members to orchestrate flawless conference execution.
Corresponded between conference and complex coordinators to ensure proper reports and evaluations of assigned conferences.

13. AV

Here's how conference assistants use av:

Managed AV equipment, projection systems, and PA systems.
Organized AV needs for conference delegates.

14. Conflict Resolution

Conflict resolution is an often necessary skill in business, employed for processes such as contract negotiations, legal matters, and even personal, emotional situations and conflicts. It is the ability to find and create an appropriate and peaceful solution to some sort of dilemma or argument in which two or more parties are involved. The resolution itself must benefit and satisfy all parties and this is what makes it so difficult to reach a peaceful point sometimes.

Here's how conference assistants use conflict resolution:

Mediate and provide conflict resolution during disturbances.
Used problem solving, time management and conflict resolution skills.

15. Room Assignments

Here's how conference assistants use room assignments:

Checked in/out conference guests, showed/inspected/cleaned conference guest rooms, assigned/managed room assignments for conference guests.
Conducted administrative activities such as constructing key packets and room assignments.

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What skills help Conference Assistants find jobs?

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List of conference assistant skills to add to your resume

The most important skills for a conference assistant resume and required skills for a conference assistant to have include:

Customer Service
Residential Life
Front Desk Operations
On-Call Rotation
Administrative Tasks
Meeting Rooms
Emergency Situations
Summer Camps
Event Planning
Bulletin Boards
Check-Out Procedures
Coordinators

AV
Conflict Resolution
Room Assignments
Summer Program
Conference Program
Room Inspections
Incident Reports
Resource Person
Conference Materials
PowerPoint
Guest Check-Ins
Room Checks

Guest Rooms
Quality Customer Service
Name Badges
Maintenance Issues
Dorm Rooms
Travel Arrangements
International Conferences
Meal Cards
Summer Residents
Room Condition Reports
Educational Conferences
Desk Shifts

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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