How to hire a conference concierge

How to hire a conference concierge, step by step

Here's a step-by-step conference concierge hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a conference concierge job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new conference concierge
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the conference concierge you need to hire. Certain conference concierge roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A conference concierge's background is also an important factor in determining whether they'll be a good fit for the position. For example, conference concierges from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of conference concierge salaries for various roles:

   Type of Conference Concierge	Description	Hourly rate
   Conference Concierge		$12-22
   Concierge/Receptionist	A concierge/receptionist serves as the guests' primary point of contact in establishments such as hotels, resorts, hospitals, and even malls. Although the extent of their responsibilities differs on their company or industry of employment, it often includes greeting clients, handling calls and correspondence, filing reservations and bookings, coordinating plans and services, maintaining records, and assisting clients by answering inquiries and processing requests... Show more	$11-17
   Concierge	Specializing in customer service, a concierge is responsible for assisting clients at establishments in the hospitality industry. Most of the tasks revolve around greeting clients and responding to inquiries, arranging appointments and making reservations, answering calls, and coordinating with the necessary personnel in the joint effort to secure customer satisfaction... Show more	$12-20

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Event Order
   • BEO
   • Audio Visual
   • Reservations
   • Meeting Rooms
   • Guest Satisfaction
   • Social Events
   • Guest Service
   • Conference Services
   • Delphi
   • Meeting Space
   • Guest Rooms
   • VIP
   • Conference

   Check all skills

   Responsibilities:

   • Greet and guide new patients through the initial registration process and logistics, eliminating first appointment frustrations and managing patient expectations.
   • Organize transportation, social activities, appointments, and reservations for executive students.
   • Greet and guide new patients through the initial registration process and logistics, eliminating first appointment frustrations and managing patient expectations.
   • Answer phones and operate PBX as needed.

3. Make a budget

   Including a salary range in your conference concierge job description is one of the best ways to attract top talent. A conference concierge can vary based on:

   • Location. For example, conference concierges' average salary in alaska is 44% less than in california.
   • Seniority. Entry-level conference concierges 45% less than senior-level conference concierges.
   • Certifications. A conference concierge with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a conference concierge's salary.

   Average conference concierge salary

   $35,596yearly

   $17.11 hourly rate

   ---

   Entry-level conference concierge salary

   $26,000 yearly salary

   Updated January 23, 2026

4. Writing a conference concierge job description

   A job description for a conference concierge role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a conference concierge job description:

   Conference concierge job description example

   
   **Job Category** Food and Beverage & Culinary
   
   **Location** The Ritz-Carlton Reynolds Lake Oconee, One Lake Oconee Trail, Greensboro, Georgia, United States
   
   **Schedule** Full-Time
   
   **Located Remotely?** N
   
   **Relocation?** N
   
   **Position Type** Non-Management
   
   **JOB SUMMARY**
   
   Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.
   
   Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
   
   _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
   
   At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

   Copy this example

   

5. Post your job

   To find the right conference concierge for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with conference concierges they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit conference concierges who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your conference concierge job on Zippia to find and recruit conference concierge candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting conference concierges requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new conference concierge

   Once you've decided on a perfect conference concierge candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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