Console operator job description

Charlotte, NC. 28262
3 Year Contract
$20/hr + Benefits: Medical, Dental, Vision, 401K

Full time (40 hours or more weekly)
1st shift (6am-2pm M-F, some weekends and holidays maybe requested)

OR

Part time (less than 40 hours weekly)
16 - 24 hrs/week; between 1st shift and 3rd shift- needs to be flexible on schedule

Use of Enterprise Security Command Center (ESCC) Console Operators to provide optimum security services to the entire company footprint. Console Operators will be responsible for monitoring electronic security systems involving alarm panels, intrusion detection, video cameras, badge verification, and general access control.

In addition, operators will also be tasked with providing gate access, receiving and reacting to large call volume, regulatory requirements, maintaining enterprise situational awareness and other duties as assigned.

Job Requirements:
Minimum high school diploma or GED, excellent customer service and communication skills, ability to multitask, proficient computer and MS Office suite skills.
Must be willing to work a rotating/flexible schedule - weekends, holidays, evenings.
Must be able to pass a background check and drug screen.
Must be highly dependable, able to stay calm in stressful situations, and have a strong attention to detail.
Further, must maintain a high level of confidentiality dealing with incidents and security techniques.

Job Responsibilities:
Responsible for ensuring the safety of company employees and property by monitoring and responding to alarms in a prescribed manner.
Maintain accurate accounts of events, create reports, gain detailed information and answer questions. Perform data entry in multiple data bases; follow established procedures. Assist in general administrative work and other miscellaneous duties.

Why work at TidalHealth?

Looking for a rewarding place to work? Choose TidalHealth. Our hospitals have been named among the Top 5 percent of all U.S. hospitals by Healthgrades and a five-star hospital by the Centers for Medicare & Medicaid Services. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally

Console Operator Position Summary

The Console Operator provides 24 hour/7 day routine and emergency communications for the Medical Center, satellite offices and physicians. Communication methods include the use of a computer-based telephone system console, public address and digital paging system, and a radio based network. The Console Operator will also staff the Information Desk, providing assistance to our Customers via telephone and direct contact. This is a highly visible position providing quality Customer Service to our staff and the public. It requires an excellent working knowledge of the Medical Center's departments and their function, and hours of operation. Considering the high level of confidentiality regarding patient information, the Operator must be responsible and use excellent judgment in this position.

Console Operator Position Requirements

Education

+ High School diploma or G.E.D.

Experience

+ Must have experience in a Customer Service environment.

+ Previous switchboard experience in a fast-paced environment preferred, but not required.

Community Wellness Registered Nurse (RN) Benefits

+ At TidalHealth, full-time employees working at least 72 hours per pay period, part-time employees working at least 36 hours per pay period and part-time employees working at least 30 hours or more on weekends only are eligible for benefits.

+ Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union

Schedule: Every Weekend, 6:45 am - 3:00 pm Day shift


Under the general direction of the Director of Security, Security Operations Manager and Manager of Special Investigations and Training or shift Supervisor, The Security Dispatcher is responsible for the functioning of all security operations center activities, including but not limited to, the operation of telephones, alarm systems, access control systems, CCTV systems, radio systems and computers, ensuring that all equipment is in good working order. The Security Dispatcher communicates with the BWFH Security Technical specialist or the security integrator in order to ensure timely repairs to out of service equipment and/or systems.

• Responsible for receiving and responding to, in a timely manner, high volumes of telephone calls for service, requests for emergency and routine assistance, and the assignment of personnel/resources to such requests.
• The Security Dispatcher will interpret all requests for service, prioritize and determine appropriate response using a high level of discretion and judgment while considering prescribed policies and procedures.
• Initiates notification of appropriate authorities in the event of emergency, directs the appropriate response of all Security personnel, coordinates radio communications and response among other hospital departments and other entities.
• Conducts the weekly Mass General Brigham Security radio checks to ensure constant communications with all Mass General Brigham entities
• Documents the receipt of all telephone calls and/or request for service and the response thereto utilizing Computer Aided Dispatching software and such other systems and/or programs used by the department. Prepare and provide reports of such calls and responses to shift supervisors, and Senior Management. Assists in the analysis and evaluation of the utilization of department personnel.
• Monitor all alarms, CCTV, access control, radio and computer systems, evaluating and documenting any deficiencies therewith and providing necessary information to effectively rectify any such deficiencies. Perform and document procedures to ensure continued operation of all equipment and systems, including, but not limited to, the troubleshooting and testing of equipment and associated materials.
• Enacts all emergency procedures (codes, fire, RRT, etc).
• Records all Nurse Call repair problems, and contacts vendors if necessary to resolve issue
• Monitors the fire panel and initiates Fire Alarm response procedures. Calls the Boston Fire Department to ensure response request have been received.
• Monitors the Code Blue system and responds promptly, accurately and efficiently to ensure that all responsible personnel are notified as established by department practice and procedure

About Brigham and Women's Faulkner Hospital

Brigham and Women's Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Brigham and Women's Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women's Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive.

At Brigham and Women's Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you're looking for more than a career, join Brigham and Women's Faulkner Hospital. Our patients call it better care. Our employees call it home.

Qualifications

• Minimum of a High School diploma or GED required, higher education (Associate's degree) in criminal justice or related field is preferred.
• 1-3 years of police, emergency services, security of related experience preferred.
• Must be able to read, write, and speak English fluently
• Must submit to and pass an initial and annual criminal background check
• Staff adheres to all C.A.R.E. Standards
• Excellent communication skills, including but not limited to telephone answering techniques, using tact and diplomacy, being an active listener and being articulate.
• Intermediate computer skills
• Must participate in the Emergency Alert System (EAS) training and sucessfully pass the course within 30 days of start date.

EEO Statement
Brigham and Women's Faulkner Hospitalis an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Partner's Healthcare is acting as an Employment Agency in relation to this vacancy.