Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobs

Skills

EducationDemographicsJob DescriptionHow To HireBest CompaniesJob OutlookComparePart Time jobsEntry Level jobsFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Consumer advocate skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical consumer advocate skills. We ranked the top skills for consumer advocates based on the percentage of resumes they appeared on. For example, 12.8% of consumer advocate resumes contained inbound calls as a skill. Continue reading to find out what skills a consumer advocate needs to be successful in the workplace.

15 consumer advocate skills for your resume and career

1. Inbound Calls

Here's how consumer advocates use inbound calls:
  • Answered inbound calls advising members of health insurance benefits, services received, and medical claim inquires.
  • Take inbound calls receiving complaints from sales team, consumers, dealers, technicians, etc.

2. Technical Troubleshooting

Here's how consumer advocates use technical troubleshooting:
  • Assisted LivingSocial members with technical troubleshooting and assistance with interfacing company's website.
  • Resolved a plethora of customer service inquiries including billing, technical troubleshooting, and policy services etc.

3. Consumer Issues

Here's how consumer advocates use consumer issues:
  • Gather information from various resources, and interact and coordinate with all necessary stakeholders to successfully resolve consumer issues.
  • Centralized point of contact for escalated consumer issues, originating from corporate/executive offices.

4. Strong Work Ethic

Here's how consumer advocates use strong work ethic:
  • Possess a strong work ethic with the ability to work independently while pushing through obstacles to achieve success.

5. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how consumer advocates use product knowledge:
  • Provided outstanding customer service demonstrating in-depth product knowledge while answering questions pertaining to vehicle warranties and specifications.
  • Conducted product knowledge training sessions to educate customers about products being distributed.

6. Customer Inquiries

Here's how consumer advocates use customer inquiries:
  • Manage customer inquiries not immediately resolved in an effort to achieve first call resolution.
  • Answer email and phone calls for customer inquiries or concerns.

7. Quality Service

Here's how consumer advocates use quality service:
  • Create an outstanding quality service experience for the GE Appliance customer, advocating on their behalf for reasonable and satisfactory resolution.
  • Create an outstanding quality service experience for consumers.

8. Strong Problem-Solving

Here's how consumer advocates use strong problem-solving:
  • Demonstrate strong problem-solving skills, with the ability to make sound decisions using good judgement.

9. Creative Solutions

Creative solutions include the process of using someone's creativity to develop new ideas and solutions to problems.

Here's how consumer advocates use creative solutions:
  • Find creative solutions that are in the best interest of consumers, customers, and GE when negotiating and implementing concessions.
  • Provided creative solutions for individual adults with resources for food, utilities, and GED tutoring to individuals with learning disabilities.

10. Client Satisfaction

Here's how consumer advocates use client satisfaction:
  • Maintained a maniacal focus on client satisfaction.

11. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how consumer advocates use mental health:
  • Managed the development and implementation of 24-hour individual, interdisciplinary treatment plans for persons with developmental and/or mental health disabilities.
  • Reviewed mental health literature and conducted consumer and practitioner interviews to determine the systemic and individual impacts of TennCare changes.

12. Problem Resolution

A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.

Here's how consumer advocates use problem resolution:
  • Provide problem resolution to General Electric appliance consumers.
  • General Electric Appliance (ASI) Memphis, TN Responsible for providing World-Class problem resolution services to GE Appliance Customers.

13. Consumer Satisfaction

Here's how consumer advocates use consumer satisfaction:
  • Ensured consumer satisfaction and reduced in-warranty costs by providing consumers with internal consumer relations assistance.
  • Promoted consumer satisfaction through prompt resolution of disputes and warranty claims.

14. Customer Issues

Here's how consumer advocates use customer issues:
  • Addressed and resolved customer issues via email and phone.
  • Requested policy exceptions and detailed customer issues during communications with store management, as well as District Managers and General Managers.

15. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how consumer advocates use outbound calls:
  • Handled inbound and outbound calls while providing exceptional customer service.
  • Provided exceptional customer care for incoming and outbound calls while researching and analyzing varies materials and provider services.
top-skills

What skills help Consumer Advocates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of consumer advocate skills to add to your resume

Consumer advocate skills

The most important skills for a consumer advocate resume and required skills for a consumer advocate to have include:

  • Inbound Calls
  • Technical Troubleshooting
  • Consumer Issues
  • Strong Work Ethic
  • Product Knowledge
  • Customer Inquiries
  • Quality Service
  • Strong Problem-Solving
  • Creative Solutions
  • Client Satisfaction
  • Mental Health
  • Problem Resolution
  • Consumer Satisfaction
  • Customer Issues
  • Outbound Calls
  • Salesforce
  • Community Resources
  • Developmental Disabilities
  • Service Calls
  • Medicaid
  • Customer Complaints
  • Facebook
  • Consumer Complaints
  • HIPAA
  • Consumer Inquiries
  • PowerPoint
  • CPR
  • Consumer Feedback
  • Community Agencies
  • HIV
  • Billing Issues
  • Customer Interaction
  • Appointment Scheduling

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs