Correspondence section supervisor skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical correspondence section supervisor skills. We ranked the top skills for correspondence section supervisors based on the percentage of resumes they appeared on. For example, 37.2% of correspondence section supervisor resumes contained performance reviews as a skill. Continue reading to find out what skills a correspondence section supervisor needs to be successful in the workplace.

5 correspondence section supervisor skills for your resume and career

1. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how correspondence section supervisors use performance reviews:

Supervised, trained and produced regular performance reviews for up to 12 marketing employees in an in-house cross training program.
Communicated and documented necessary information to support effective performance reviews and/or disciplinary action.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how correspondence section supervisors use customer service:

Established customer service standards for Correspondence Department.
Managed a team of over 30 direct reports and over 70 indirect reports in an inbound and outbound customer service unit.

3. Appeals

Here's how correspondence section supervisors use appeals:

Created an Appeals Process between agents and auditors.
Developed an on-going metrics to track appeals forwarded MAXIMUS Federal Services including appeals overturn by MAXIMUS and Administrative Law Judge.

4. HIPAA

Here's how correspondence section supervisors use hipaa:

Provided training to team members, ensuring they were HIPAA certified within the first 30 days of employment.
Ensured that staff followed all legal guidelines and HIPAA (Health Insurance Portability Accountability Act) regulations.

5. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how correspondence section supervisors use disciplinary actions:

Prepare and deliver disciplinary actions.
Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions when applicable.

What skills help Correspondence Section Supervisors find jobs?

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List of correspondence section supervisor skills to add to your resume

The most important skills for a correspondence section supervisor resume and required skills for a correspondence section supervisor to have include:

Performance Reviews
Customer Service

Appeals
HIPAA

Disciplinary Actions

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Correspondence Section Supervisor
Correspondence Section Supervisor Skills

Updated January 8, 2025

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