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Counter helper skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical counter helper skills. We ranked the top skills for counter helpers based on the percentage of resumes they appeared on. For example, 18.7% of counter helper resumes contained pos as a skill. Continue reading to find out what skills a counter helper needs to be successful in the workplace.

15 counter helper skills for your resume and career

1. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how counter helpers use pos:
  • Trained new coworkers on POS system, restaurant policies and procedures.
  • Put orders into POS and accept guest payments.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how counter helpers use customer service:
  • Provided excellent customer service when interacting with all customers to improve sales and retention while consistently working extremely busy shifts.
  • Performed satisfactory customer service while serving food to each customer in fast-pace environment.

3. Food Orders

Here's how counter helpers use food orders:
  • Worked cash register, handled customer food orders, delivered excellent customer service
  • Provide efficient and accurate customer service regarding food orders.

4. Customer Satisfaction

Here's how counter helpers use customer satisfaction:
  • Handled unsatisfied customers by using my problem solving skills employing a variety of strategies resulting in higher customer satisfaction.
  • Maintain counter cleanliness and stock customer condiment counter to ensure customer satisfaction.

5. Customer Complaints

Here's how counter helpers use customer complaints:
  • Handled customer complaints, both in person and over the phone, and tried to resolve problems.
  • Deal with customer complaints and help satisfy customer no matter what issue.

6. Steam Tables

Here's how counter helpers use steam tables:
  • Managed the steam table to ensure proper holding temperatures and fresh food.
  • Replace and/or return food bowls from steam table as needed and/or required.

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7. Food Preparation

Here's how counter helpers use food preparation:
  • Maintained knowledge of current menu item, garnishes, ingredients and food preparation methods.
  • Help with basic food preparation, such as cooking and packaging side orders.

8. Computer System

Here's how counter helpers use computer system:
  • Tagged the clothes and entered them into SPOT computer system.
  • Enter customer information into computer system, taake and prep clothing to be processed for cleaning.

9. Ice Cream

Here's how counter helpers use ice cream:
  • Scooped ice cream, took orders, register, cleaned, prepared cakes, attended business catering events, answered company calls
  • 03561Helped customers out with their orders and helped make the different ice cream cakes and brownies for the brownie sundaes.

10. Guest Inquiries

Here's how counter helpers use guest inquiries:
  • Demonstrate basic knowledge of menu and respond to guest inquiries and concerns in a courteous manner.
  • Responded to guest inquiries and concerns in a courteous manner.

11. Phone Orders

Here's how counter helpers use phone orders:
  • Bake and display cookies as needed, assist customer with order needs from small to large orders and phone orders.
  • Wash all pans and utensils, take cake orders, phone orders, and maintain the bakery area.

12. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how counter helpers use bank deposits:
  • Demonstrated responsibility through reconciliation of nightly sales and preparation of bank deposits.
  • Prepared sandwiches/food, answered phones, took orders, served public, balanced daily tickets VS money, made bank deposits.

13. Clean Environment

Here's how counter helpers use clean environment:
  • Clean work area and front sales floor ensuring a clean environment at all times.3
  • Clean as you go, and maintain a safe and clean environment.

14. Guest Complaints

Here's how counter helpers use guest complaints:
  • Handled verbal guest complaints immediately.
  • Provide exceptional costumer service, use register, handle guest complaints, clean store and floors.

15. Food Safety Procedures

Here's how counter helpers use food safety procedures:
  • Adhere to workplace safety standards and food safety procedures at all times.
  • Maintained a clean store and followed proper food safety procedures.
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List of counter helper skills to add to your resume

Counter helper skills

The most important skills for a counter helper resume and required skills for a counter helper to have include:

  • POS
  • Customer Service
  • Food Orders
  • Customer Satisfaction
  • Customer Complaints
  • Steam Tables
  • Food Preparation
  • Computer System
  • Ice Cream
  • Guest Inquiries
  • Phone Orders
  • Bank Deposits
  • Clean Environment
  • Guest Complaints
  • Food Safety Procedures
  • Cash Drawers
  • Quality Customer Service
  • Display Cases
  • Food Quality
  • Service Quality
  • Clean Tables
  • Operational Policies
  • Cash Registers
  • Credit Card Transactions
  • Front Counter
  • Pandas

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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