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Counter operations agent skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical counter operations agent skills. We ranked the top skills for counter operations agents based on the percentage of resumes they appeared on. For example, 27.2% of counter operations agent resumes contained customer service as a skill. Continue reading to find out what skills a counter operations agent needs to be successful in the workplace.

15 counter operations agent skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how counter operations agents use customer service:

Operated customer service desk and technical support line
Insured daily customer service satisfaction.

2. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how counter operations agents use phone calls:

Perform cash and credit transactions, employee schedules management, and answer phone calls.
Answer, route and direct customers phone calls and inquiries.

3. Computer Repair

Here's how counter operations agents use computer repair:

Advanced virus eradication and computer repair.
Performed computer repairs, upgrades, installations, and consultations.

4. Check-In

Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

Here's how counter operations agents use check-in:

Improved check-in processes by applying 5S methodology to tool inventory thereby decreasing customer wait time at the counter by 10%.
Assisted in the department training for a company introduced web-based application, for the purpose of client check-in and check-outs.

5. Diagnostics

Here's how counter operations agents use diagnostics:

Performed basic computer diagnostics and repairs.
Performed hardware/software installations, system diagnostics, and virus/spyware removal.

6. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how counter operations agents use windows:

Perform software installs including clean Windows installs, and factory restorations from partitions and creating restore discs.
Performed software & hardware fixes on Android, iOS, OS X, Windows, Chrome OS devices.

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7. Customer Satisfaction

Here's how counter operations agents use customer satisfaction:

Worked service tag reports & assured customer satisfaction
Called customers to ensure customer satisfaction and inform them about the status of their unit that is in repair.

8. Geek

Here's how counter operations agents use geek:

Utilized CRM software daily to assist Geek Squad in meeting desired turn-around-time Accomplished administrative/clerical duties central to efficient department operation
Maintained Department MVP status with Geek Squad; Recognized by Best Buy Territory Manager as one of the best in District.

9. Service Orders

Here's how counter operations agents use service orders:

Created and implemented organizational systems for repair and service orders.
Documented each repair or upgrade using the system for service orders.

10. Service Solutions

Here's how counter operations agents use service solutions:

Worked extensively with customers to answering questions regarding products and services as well as offering tailored service solutions.
Developed product and service solutions for customers buying new technology

11. Electronic Devices

Electronic devices are instruments used to control the flow of electrical currents for information sharing and system control. These devices are usually small in size and come in bundles of integrated circuits. The most prominent examples are transistors and diodes. Following are some examples of electronic devices; computers, laptops, mobile phones, remotes, and cameras.

Here's how counter operations agents use electronic devices:

Examined and repaired computers and various electronic devices
Assist customers with questions and diagnose problems with computers, tablets, phones and other electronic devices.

12. Status Updates

Status Updates are small descriptions of what recently transpired in a project. These discussions are often used in large projects that require multiple moving parts and are used to determine where different departments are at within stages of the project. Status updates may be provided through a meeting, through simple bullet-point lists, or in a longer report.

Here's how counter operations agents use status updates:

Communicate with customers on a daily basis giving status updates, also taking care of customer issues that may arise.
Call clients every 24 hrs with status updates, log notes electronically and physically on paper.

13. Data Transfers

Here's how counter operations agents use data transfers:

Managed sensitive client information during data transfers and system restores.
Executed data transfers between multiple media storage devices

14. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how counter operations agents use software issues:

Assisted with phone troubleshooting covering PC Hardware and Software issues.
Diagnose hardware/software issues on customer's device; Provide technical solution through offering technical service membership coverage options.

15. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how counter operations agents use sales floor:

Assist customers over the phone, and on the sales floor.
Executed and resumed projects- Audit sales floor inventory- Organized and promoted products

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List of counter operations agent skills to add to your resume

The most important skills for a counter operations agent resume and required skills for a counter operations agent to have include:

Customer Service
Phone Calls
Computer Repair
Check-In
Diagnostics
Windows
Customer Satisfaction
Geek
Service Orders

Service Solutions
Electronic Devices
Status Updates
Data Transfers
Software Issues
Sales Floor
Computer System
Service Centers
Software Installation

Administrative Tasks
Troubleshooting Assistance
Software Problems
Apple
Repair Process
Customer Complaints
Computer Issues
Counter Operations
Administrative Functions

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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