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Customer advisor skills for your resume and career

Updated January 8, 2025
5 min read
Customer advisor example skills
Below we've compiled a list of the most critical customer advisor skills. We ranked the top skills for customer advisors based on the percentage of resumes they appeared on. For example, 56.7% of customer advisor resumes contained excellent interpersonal as a skill. Continue reading to find out what skills a customer advisor needs to be successful in the workplace.

15 customer advisor skills for your resume and career

1. Excellent Interpersonal

Here's how customer advisors use excellent interpersonal:
  • Developed excellent interpersonal skills while dealing with clients and members of staff.

2. Persuasion

Here's how customer advisors use persuasion:
  • Required to have above average language skills, phone, negotiating, collaboration, persuasion, innovation.

3. Multitasking

Here's how customer advisors use multitasking:
  • Exercised multitasking abilities in a fast paced work environment.
  • Job duties included not only calls, but faxing, copying, outlook, multitasking.

4. Customer Satisfaction

Here's how customer advisors use customer satisfaction:
  • Maintained exemplary metrics in Customer Satisfaction by repairing relationships through problem solving and addressing individual customer concerns.
  • Processed reports that improved on time delivery and customer satisfaction that ensured service level agreements were met.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer advisors use customer service:
  • Receive inbound customer service calls and satisfactorily resolve customer and service related issues such as analyzing billing related issues and disputes.
  • Provide superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems.

6. Work Ethic

Here's how customer advisors use work ethic:
  • Worked as an assistant to department leads while maintaining a work ethic of inspired teamwork.
  • Demonstrate my strong work ethic and creative outlook.

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7. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer advisors use customer care:
  • Worked as a Customer Care Coordinator where I went over treatment plans and financial arrangement plans with the patient.
  • Provided superior customer care to customers of high technology products and services.

8. Inbound Calls

Here's how customer advisors use inbound calls:
  • Take inbound calls from customers wanting to connect/disconnect utility services.
  • Fielded inbound calls and assisted customers as needed with repair status, order status, and any other related inquires.

9. Customer Inquiries

Here's how customer advisors use customer inquiries:
  • Resolve customer inquiries Provide product and service information Identify customer issues Responds to customer inquiries in a call center environment.
  • Resolved complex customer inquiries in relation to a service contract/warranty via telephone or email.

10. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer advisors use outbound calls:
  • Make outbound calls to confirm installation of loft and wall cavity and to get feedback on job satisfaction from customers.
  • Handled incoming and outbound calls where I answered questions about our service and then signed up those who were interested.

11. Customer Accounts

Here's how customer advisors use customer accounts:
  • Performed regular maintenance on customer accounts to ensure accurate and current information.
  • Work in a call center providing accurate and appropriate information pertaining to billing issues on customer accounts.

12. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how customer advisors use crm:
  • Managed the largest client pool in all of Finland, and updated the CRM accordingly.
  • Resolve complex requests by developing and exercising proficiency in Chase Bank's CRM Systems.

13. Customer Support

Here's how customer advisors use customer support:
  • Order and receive parts/tires, inventory, mailing, faxing, customer support, store cleaning, and monitored sales activity.
  • Assisted customers with troubleshooting various mobile services, including choosing the most appropriate rate plans and answering customer support billing questions.

14. Customer Calls

Here's how customer advisors use customer calls:
  • Answered all customer calls regarding accounts, gather necessary information to resolve customer problems/complaints.
  • Transferred customer calls to appropriate department such as activation and customer loyalty services.

15. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how customer advisors use product knowledge:
  • Provided customers with extensive product knowledge.
  • Greet customers and provide them with assistance with product knowledge, inventory, advice, directions, etc.
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List of customer advisor skills to add to your resume

Customer advisor skills

The most important skills for a customer advisor resume and required skills for a customer advisor to have include:

  • Excellent Interpersonal
  • Persuasion
  • Multitasking
  • Customer Satisfaction
  • Customer Service
  • Work Ethic
  • Customer Care
  • Inbound Calls
  • Customer Inquiries
  • Outbound Calls
  • Customer Accounts
  • CRM
  • Customer Support
  • Customer Calls
  • Product Knowledge
  • Windows
  • Lead Management
  • Customer Issues
  • Customer Interaction
  • Credit Card Accounts
  • UK
  • Apple
  • Problem Resolution
  • Customer Loyalty
  • Payment Arrangements
  • Customer Relations
  • POS
  • Customer Retention
  • Customer Problems
  • Customer Complaints
  • Technical Issues
  • Sales Floor
  • Customer Orders
  • DSL
  • Call Monitoring
  • Past Due Accounts
  • Technical Troubleshooting
  • Delinquent Accounts
  • Upselling
  • Telephone Calls
  • Customer Queries
  • Billing Issues
  • TDS
  • Mac
  • PowerPoint
  • Payment Dates
  • Livechat
  • Account Maintenance
  • Billing Inquiries
  • Quality Customer Service

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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