Customer relations associate job description

• Management of customer credit requests for high profile customers; including review, investigation, and resolution.
• Resolution, escalation, and transfer of customer related service level issues
• Daily review of customer calendars to determine, coordinate, and perform action items in support of customer/item launches and discontinuations
• Complete demand planning functions as part of weekend support functions
• Order entry management to include and ensure on time data entry
• Outbound appointment scheduling
• Load planning and daily communication with 3rd party transportation groups
• Perform required daily accuracy checks to maintain departmental confidence
• Maintain customer logs for customer satisfaction metrics
• Account management as needed to support senior staff member gaps in coverage
• Work interdepartmentally on process improvements as it pertains to company objectives and goals
• Build and maintain relationships with buyers and DC contacts to improve overall customer relationships

Key Competencies:

• Reliability
• Customer Service
• Cooperation / Teamwork
• Logic Based Problem Solving
• Quality of Work
• Communication
• Attention to Detail
• Flexibility
• Organization
• Responsiveness to Customer Requests

Required Skills:

• Intermediate experience w/ Excel to include use of complex formulas (i.e. vlookup)
• Workable knowledge of other MS Application and Microsoft Dynamics
• Exceptional communication skills both verbal and written
• Strong interpersonal communication and listening skills
• Knowledge of pivot tables preferred
• Basic knowledge of food manufacturing preferred

Company DescriptionTaylor Fresh Foods, Inc. is dedicated to being North America's favorite maker of salads and healthy fresh foods. Our "Taylor Family" includes over 20,000 team members who are passionate about making high quality, great tasting products for North America.

MSPCC, a division of Eliot is currently in search of a Foundation Relations Associate with experience researching, writing, and editing programmatic materials, and synthesizing information and data provided by multiple contributors. This individual should have the a bility to work independently and as part of a team. Being comfortable functioning in a fast-paced environment, able to set priorities, handle several projects simultaneously, and meet deadlines are all required.
This is a hybrid position with in person office and remote work.

Responsibilities:

+ Write and edit corporate and foundation grant proposals to fund The NAN Project, a division of Eliot, that works to promote mental health awareness and suicide prevention programs for young people using a peer-to-peer model.

+ Work with agency staff at all levels to coordinate proposals and projects.

+ Schedule and prepare timely reports on program progress as required by funders.

+ Identify potential corporate and foundation prospects and monitor state and federal RFPs as they are issued. Initiate new relationships with foundation prospects not currently engaged with the agency.

+ Develop budgets with the finance department for grant requests.

+ Cultivate, solicit, and steward a portfolio of current agency foundations and prospects, assuming primary responsibility for retention and growth.

+ Work on other writing and editing projects as needed.

+ Assist the Director of Foundation Relations in writing and editing state and federal grant proposals as well as other program grant proposals.

+ Support the Development team by performing other tasks and duties as requested.

+ Responsible for promoting and upholding the principles of Corporate Compliance and the ECHS Corporate Compliance program. Adhere to all ECHS policies and procedures including the Code of Conduct, Consumer Confidentiality, and HIPAA.

+ Act in an ethical, legal, and responsible manner, following all applicable ECHS policies, state/federal laws, regulations, and reporting requirements.

+ Respect diversity of others by demonstrating and modeling cultural awareness and sensitivity at all times.

+ Perform other job duties as assigned.

Qualifications:

+ Requires a Bachelor's degree and minimum two (2) years writing experience.

+ Experience researching, writing, and editing proposals with data provided by multiple contributors.

+ Ability to work independently and as part of a team.

+ Comfortable functioning in a fast-paced environment, able to set priorities, handle several projects simultaneously, and meet deadlines. Interest in meeting the needs of children, youth and families from diverse cultural and economic backgrounds struggling with poverty and related issues.

+ Must be proficient in English and possess and convey excellent verbal and written communication skills.

Schedule: Monday - Friday

Eliot is committed to identifying and dismantling barriers that prevent people with marginalizedracial identities from actualizing their full employment potential, assuming leadership roles, orfrom fully engaging at all levels in the workplace.

*Eliot mandates COVID-19 vaccinations for employees, please discuss the requirements with the hiring manager during the interview process.

Qualifications

Skills

Preferred

+ Communication Skills: Expert

+ Computer Software Skills: Expert

+ Ability to write clearly: Expert

Education

Required

+ Bachelors or better in Education

Preferred

+ MA or better in Business

Licenses & Certifications

Required

+ MA DRIVER'S LICENSE

Job DescriptionDescription
GENERAL DESCRIPTION OF POSITION
Responsible for communicating pro-actively and on a regular basis to ensure the customers’ needs are met as well as assisting customers in order management. Assist in other customer experience functions as needed to complete the full cycle of customer requirements.
Key Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Effectively engage customers; attention to key business requirements and expectations.
• Provide relevant and relational order information; new products, product accessories, slow moving products, and substitutions for revenue growth; product specifications, programs, training, and pricing and delivery information.
• Contribute to pull-thru sales growth; focus on ‘up’ and ‘cross’ sale opportunities.
• Using all applicable reporting and analytic tools, manage order requirements, working with peer support teams to ensure quality, timely shipments.
• Organize workflow to meet customer timeframes.
• Keep records of customer interactions and transactions according to the Company’s Retention Policy.
• Communicate and coordinate efforts with internal departments as required to meet customer perceived expectations.
• Utilize the Company’s relationship management toolset to facilitate and support the customers’ business requirements and their customer needs.
• Process and reconcile customer accounting transactions.
• Using all applicable platforms, manage customer activities, including systemic transaction processing, as required.
• Perform other related duties as required or assigned.

CORE COMPETENCIES

• Initiative and Results Focused
• Follow Up
• Planning and Organizing
• Problem Solving
• Self-Motivated
• Ownership

Skills Knowledge and Expertise
Skills and Abilities

• Effectively communicates information and responds to questions in person-to-person and small group situations with internal and external customers.
• Speaks a foreign language (as needed).
• Maintains confidentiality and uses discretion with business information.
• Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
• Writes routine reports and correspondence.
• Utilizes common-sense understanding in order to carry out written, oral, or diagrammed instructions.
• Deals with problems involving several known variables in situations of routine nature.
• Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation.
• Frequently makes decisions of both minor and major importance, which may affect the work operations of other employees and/or clientele to a moderate degree.
• Completes some moderately repetitive tasks.
• High-level attention to detail, high level accuracy; reliable results
• Effective Communication skills, written & verbal; internal & external
• Ability to quickly adjust to continuous moving requirements; flexibility
• Demonstrate ability to employ new ideas, concepts and methods
• Team player, professional in all aspects

Education and Experience

• Equivalent of four years of high school (required).
• Associates degree (preferred)
• Three to five years of relevant experience or training in customer service or a related field (required).

Computer Skills
Intermediate:
Microsoft Office
Benefits Franklin Electric is committed to offering its employees a comprehensive benefit package at a competitive cost. The Franklin Electric benefit program is designed to offer eligible employees the flexibility to select benefits that best suit their individual needs and goals. Franklin Electric offers a generous and expansive benefit program, including employer sponsored disability and life insurance, as well as options for medical, dental and vision. The benefit program reflects Franklin Electric’s dedication to its employees and also offers a variety of voluntary product offerings on top of the basic benefit plan. Finally, Franklin Electric offers a generous 401(k) program with a company provided match and service contribution for eligible employees. Significant costs are assumed by Franklin Electric as part of its continuing commitment to provide a holistic benefit program.

Becoming a part of the Franklin team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company, but more importantly, be satisfied in knowing you make a difference.