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Customer relations associate skills for your resume and career

Updated January 8, 2025

4 min read

Quoted expert

Sally Hiott B.S. MBA, DBA

Below we've compiled a list of the most critical customer relations associate skills. We ranked the top skills for customer relations associates based on the percentage of resumes they appeared on. For example, 17.7% of customer relations associate resumes contained customer relations as a skill. Continue reading to find out what skills a customer relations associate needs to be successful in the workplace.

15 customer relations associate skills for your resume and career

1. Customer Relations

Here's how customer relations associates use customer relations:

Assisted Customer Relations and Operations Management in developing and implementing necessary product, account or business level enhancements.
Managed customer relationships by resolving customer issues in a professional and timely manner.

2. Processing Orders

Here's how customer relations associates use processing orders:

Interfaced as the key person for handling standard calls, processing orders and routing non-standard issues to appropriate departments.
Handle incoming calls by processing orders and providing problem resolutions.

3. Problem Resolution

A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.

Here's how customer relations associates use problem resolution:

Provided consultative and problem resolution to customers by communicating with interdepartmental personnel and external customers.
Received team and customer recognition for excellence in problem resolution.

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how customer relations associates use data entry:

Processed customer credit transactions Opened and closed customer accounts Data entry Provided customer support for inbound and outbound calls
Recorded data entry into the database illustrating customer feedback of all surveys.

5. Credit Card Payments

Here's how customer relations associates use credit card payments:

Served as cashier; reconciling cash and credit card payments as well as made scheduled deposits.
Accept and process cash, check and credit card payments for goods and services.

6. Inbound Calls

Here's how customer relations associates use inbound calls:

Receive inbound calls from current customers who are looking to cancel or change their account due to varying reasons.
Tracked and received high volume inbound calls, approximately 150 per day, from credit-card holders.

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7. Customer Complaints

Here's how customer relations associates use customer complaints:

Maintained appearance of department*Organized financial transactions*Settled customer complaints
Resolved customer complaints and resolved disputes.

8. Customer Orders

Here's how customer relations associates use customer orders:

Answered high number of incoming calls (placed customer orders, calls regarding inquiries or complaints on orders).
Assisted major retail chains with customer orders, inquiries, returns and new store openings.

9. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer relations associates use outbound calls:

Answered outbound calls as needed and assisted customers with lost or stolen debit cards effectively.
Performed outbound calls to customers regarding the purchase of a new vehicle.

10. Customer Support

Here's how customer relations associates use customer support:

Provided customer support services for the placement of orders and distribution of retail merchandise.
Facilitated inter-departmental communication to effectively provide customer support.

11. Customer Satisfaction

Here's how customer relations associates use customer satisfaction:

Collaborate with NYC government agency liaisons to analyze customer satisfaction trends as well as opportunities for improvement.
Interfaced with buyers and transporters to ensure timely fulfillment and complete customer satisfaction.

12. Customer Issues

Here's how customer relations associates use customer issues:

Worked with managers and corporate in documenting and in expeditiously resolving customer issues and complaints.
Handled customer issues through quarterly service visits to government facilities, yearly health fairs, phone calls and written correspondence.

13. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer relations associates use customer service:

Monitor and act on all customer service issues regarding delivery, order fulfillment, monetary transactions and database entries/record keeping.
Granted top salesperson recognition with second month of employment for superior customer service resulting in promotion to denim specialist.

14. Customer Interaction

Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Here's how customer relations associates use customer interaction:

Selected as a coach for other associates, performing side-by-side customer interactions, reviewing daily statistics, and offering constructive feedback.
Attended trade shows assisting with booth setup and customer interaction.

15. Customer Inquires

Here's how customer relations associates use customer inquires:

Identify, resolve and respond to customer inquires effectively, with sensitivity to customer needs.

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What skills help Customer Relations Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What customer relations associate skills would you recommend for someone trying to advance their career?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.

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List of customer relations associate skills to add to your resume

The most important skills for a customer relations associate resume and required skills for a customer relations associate to have include:

Customer Relations
Processing Orders
Problem Resolution
Data Entry
Credit Card Payments
Inbound Calls
Customer Complaints
Customer Orders
Outbound Calls
Customer Support
Customer Satisfaction
Customer Issues

Customer Service
Customer Interaction
Customer Inquires
Merchandise Returns
Customer Accounts
Front Desk
CRA
Place Orders
Customer Problems
Product Knowledge
Computer System
Credit Card Transactions

Professional Appearance
Quality Standards
Windows
Sales Floor
Quality Customer Service
Billing Issues
BMW
PowerPoint
Medical Claims
Customer Calls
Bank Deposits
Multi-Line Telephone System

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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