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Customer relations specialist education requirements

Updated January 8, 2025
2 min read
Usually, customer relations specialists don't need a college education. The most common degree for customer relations specialists is bachelor's degree with 52% graduates, with only 21% customer relations specialist graduates earning associate degree. Customer relations specialists who decided to graduate from college often finish University of Phoenix or Ohio State University. Some good skills to have in this position include customer relations, data entry and work ethic.

Popular customer relations specialist certifications include Certified Pharmacy Technician (CPhT), Certified Billing and Coding Specialist (CBCS), or International Accredited Business Accountant (IABA). To improve customer relations specialist qualification and skills, we prepared some online courses to help in customer relations specialist education paths.

What education do you need to become a customer relations specialist?

What degree do you need to be a customer relations specialist?

The most common degree for customer relations specialists is bachelor's degree, with 52% of customer relations specialists earning that degree. The second and third most common degree levels are associate degree degree at 21% and associate degree degree at 14%.
  • Bachelor's, 52%
  • Associate, 21%
  • High School Diploma, 14%
  • Master's, 5%
  • Other Degrees, 8%

What should I major in to become a customer relations specialist?

You should major in business to become a customer relations specialist. 33% of customer relations specialists major in business. Other common majors for a customer relations specialist include psychology and communication.

Best majors for customer relations specialists

RankMajorPercentages
1Business33.1%
2Psychology8.5%
3Communication8.2%
4Marketing5.2%
5Criminal Justice4.9%

20 best online courses for customer relations specialists

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1. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

2. Customer Service, Customer Support, And Customer Experience

udemy
4.6
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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

3. Customer Service & Support For Customer Service Executives

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4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

4. Customer Service Foundation

udemy
4.5
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An introductory course about understanding the foundations of Customer Service...

5. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

6. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

7. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

8. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

9. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

10. Business Communication Skills: Handling Clients & Customers

udemy
4.4
(1,161)

Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...

11. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
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Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

12. Customer Service Training: Dealing with Difficult Customers

udemy
4.5
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Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

13. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

14. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

15. Dealing With Angry Customers

udemy
4.3
(254)

Skills and Techniques for Handling Most Customer Situations...

16. Your Customer Service Toolbox: Best Practices for Beginners

udemy
4.5
(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

17. Voice of Customer VOC Techniques Training and Certification

udemy
4.5
(319)

Get Trained to use the VOC Techniques and achieve the VOC Techniques Specialist Certification (Earn PDUs)...

18. Outstanding Customer Service - The Ultimate Guide!

udemy
4.5
(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

19. Customer Retention: Maximise Your Profits

udemy
4.6
(481)

How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits...

20. Customer Service Success: Take Your Skills to the Next Level

udemy
4.5
(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

Average customer relations specialist salary by education level

Customer relations specialists with a Master's degree earn more than those without, at $45,903 annually. With a Bachelor's degree, customer relations specialists earn a median annual income of $43,704 compared to $38,995 for customer relations specialists with an Associate degree.
Customer relations specialist education levelCustomer relations specialist salary
Master's Degree$45,903
High School Diploma or Less$37,382
Bachelor's Degree$43,704
Some College/ Associate Degree$38,995

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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