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Customer retention specialist education requirements

Updated January 8, 2025
2 min read
Usually, customer retention specialists don't need a college education. The most common degree for customer retention specialists is bachelor's degree with 40% graduates, with only 25% customer retention specialist graduates earning high school diploma. Customer retention specialists who decided to graduate from college often finish University of Phoenix or Boise State University. Some good skills to have in this position include customer service, inbound calls and outbound calls.

What education do you need to become a customer retention specialist?

What degree do you need to be a customer retention specialist?

The most common degree for customer retention specialists is bachelor's degree, with 40% of customer retention specialists earning that degree. The second and third most common degree levels are high school diploma degree at 25% and high school diploma degree at 23%.
  • Bachelor's, 40%
  • High School Diploma, 25%
  • Associate, 23%
  • Diploma, 6%
  • Other Degrees, 6%

What should I major in to become a customer retention specialist?

You should major in business to become a customer retention specialist. 32% of customer retention specialists major in business. Other common majors for a customer retention specialist include psychology and criminal justice.

Best majors for customer retention specialists

RankMajorPercentages
1Business32.2%
2Psychology8.0%
3Criminal Justice6.4%
4General Studies5.8%
5Communication5.7%

20 best online courses for customer retention specialists

Advertising disclosure

1. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

2. Customer Retention: Maximise Your Profits

udemy
4.6
(481)

How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits...

3. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

4. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

5. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

6. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

7. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

8. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

9. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

10. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

11. Business Communication Skills: Handling Clients & Customers

udemy
4.4
(1,161)

Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...

12. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

13. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

14. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

15. Customer Service Training: Dealing with Difficult Customers

udemy
4.5
(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

16. Dealing With Angry Customers

udemy
4.3
(254)

Skills and Techniques for Handling Most Customer Situations...

17. Customer Success: How to Reduce Churn and Increase Retention

udemy
4.4
(1,410)

Discover 20 easy to implement strategies to reduce your churn rate in less than 3 months and increase your retention...

18. Customer Service Success: Take Your Skills to the Next Level

udemy
4.5
(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

19. Fundamentals of Logistics, Supply Chain & Customer Service

udemy
4.5
(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

20. Essential Customer Success

udemy
4.5
(363)

The definitive Customer Success Management course. Practical resources for professional Customer Success Managers...

Average customer retention specialist salary by education level

Customer retention specialists with a Master's degree earn more than those without, at $38,731 annually. With a Bachelor's degree, customer retention specialists earn a median annual income of $37,309 compared to $34,206 for customer retention specialists with an Associate degree.
Customer retention specialist education levelCustomer retention specialist salary
Master's Degree$38,731
High School Diploma or Less$33,122
Bachelor's Degree$37,309
Some College/ Associate Degree$34,206

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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