How to hire a customer service and serving

How to hire a customer service and serving, step by step

Here's a step-by-step customer service and serving hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer service and serving job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer service and serving
• Step 8: Go through the hiring process checklist

Post a customer service and serving job for free, promote it for a fee

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1. Identify your hiring needs

   Before you post your customer service and serving job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a customer service and serving for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A customer service and serving's background is also an important factor in determining whether they'll be a good fit for the position. For example, customer service and servings from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of customer service and serving salaries for various roles:

   Type of Customer Service And Serving	Description	Hourly rate
   Customer Service And Serving	Waiters and waitresses take orders and serve food and beverages to customers in dining establishments.	$11-20
   Waitress	Waitresses are responsible for ensuring that guests are given proper attention during their visit to the restaurant. They guide guests to their table, provide menu boards, answer any questions the guests may have, take the guests' order, and communicate the order to the kitchen... Show more	$8-16
   Waitstaff	The waitstaff takes responsibility for tasks like recommending dishes based on the tastes and preferences of guests, accepting payments, and taking orders. Waitstaff delivers food to tables, ensures outstanding guest experience, and accepts payments... Show more	$9-15

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Strong Customer Service
   • Customer Service
   • Food Preparation
   • Customer Orders
   • POS
   • Food Orders
   • Food Service
   • Fine Dining
   • Alcoholic Beverages
   • Customer Complaints
   • Guest Satisfaction
   • Beverage Orders
   • Bartending
   • Drink Orders

   Check all skills

   Responsibilities:

   • Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
   • Track record of upselling through suggestive selling techniques.
   • Fill in for bartending staff as needed and frequently make drinks for customers.
   • Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
   • Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
   • Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.

3. Make a budget

   Including a salary range in your customer service and serving job description is one of the best ways to attract top talent. A customer service and serving can vary based on:

   • Location. For example, customer service and servings' average salary in oklahoma is 51% less than in district of columbia.
   • Seniority. Entry-level customer service and servings 47% less than senior-level customer service and servings.
   • Certifications. A customer service and serving with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a customer service and serving's salary.

   Average customer service and serving salary

   $15.34hourly

   $31,909 yearly

   ---

   Entry-level customer service and serving salary

   $23,000 yearly salary

   Updated December 14, 2025

4. Writing a customer service and serving job description

   A good customer service and serving job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a customer service and serving job description:

   Customer service and serving job description example

   Compensation: $11.00.00-$13.00 per hour + tips

   Available shifts

   Night shift, Day shift, Weekend availability, Holidays, Monday to Friday

   Job Description

   The Server is responsible for taking food and beverage orders; entering orders quickly and in proper sequence; serving food and beverages for guests in their section as well as other sections; coordinating with the kitchen to ensure timely service and quality of the food, and providing the highest quality of service to the customer at all times; performing all other responsibilities as directed by the business or as assigned by management. This position reports to the Dining Room Supervisor.

   Job Requirements

   • Takes food and beverage orders, places orders, delivers orders, checks back after delivery of food to ensure guest satisfaction, and observes guests respond to any additional needs.
   • Maintains table appearance by pre-bussing, checks drink levels, removes clutter, and provides adequate napkins, etc
   • Presents check for payment and provide change as needed
   • Keeps station clean, sets up and takes down station tables appropriately

   Qualifications

   • Must meet state minimum age for serving alcoholic beverages
   • Requires at least six months of closely related serving experience, work experience in high volume or fast-casual dining restaurant environment preferred
   • Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner
   • Requires the ability to lift and/or move up to 20 lbs
   • Requires the ability to walk, bend, twist, and stand to perform normal job functions
   • Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
   • Frequently immerses hands in water and water diluted with chemical solutions

   Part time-Benefits

   • 401(k).
   • Life insurance.
   • Long-term disability, accident, critical medical supplement insurance.
   • Employee complimentary meals.
   • Hilton employee hotel room discount.

   Copy this example

   

5. Post your job

   To find customer service and servings for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any customer service and servings they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level customer service and servings with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your customer service and serving job on Zippia to find and recruit customer service and serving candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit customer service and servings, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer service and serving

   Once you've decided on a perfect customer service and serving candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new customer service and serving first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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