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What is a customer service-call center manager and how to become one
A customer service call center manager is in charge of overseeing the activities of a call center to ensure that the crew members give out outstanding client service. This is done by replying promptly to their questions and giving quick solutions for dissatisfaction. Your duty demands that you observe and monitor workers functioning, evaluate metrics, and come up with plans to increase efficiency. Also, you have to help call center representatives in taking care of tough calls and heightened complaints and approve refunds. You have to help other management crew members in organizing and heading crew meetings, and your job also requires you to employ, tutor, and train call center representatives as they give clients their desired support. Oftentimes, you will have to carry out several jobs to assist staff, other administrators, and call centers.
To get a job as a customer service call center manager, you need either a high school diploma or a bachelor's degree in health care administration or related areas. You must also have outstanding communication, interpersonal, multitasking, and conflict resolution skills. Additionally, you must be able to work under stress as well as being able to encourage and motivate others. With these requirements met, you will earn an average yearly salary of $29,743 or $14.30 an hour.
Avg. Salary $33,476
Avg. Salary $59,228
Growth rate 6%
Growth rate 0.3%
American Indian and Alaska Native 0.47%
Asian 6.43%
Black or African American 6.26%
Hispanic or Latino 15.44%
Unknown 4.35%
White 67.05%
Genderfemale 70.75%
male 29.25%
Age - 44American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 44Stress level is very high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is poor
6.4 - fair
Customer service-call center manager career paths
Key steps to become a customer service-call center manager
Explore customer service-call center manager education requirements
Start to develop specific customer service-call center manager skills
Skills Percentages Inbound Calls 16.26% Data Entry 13.29% Customer Care 8.80% Customer Service 8.75% Computer System 8.74% Complete relevant customer service-call center manager training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer service-call center managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service-call center manager based on U.S. Bureau of Labor Statistics data and data from real customer service-call center manager resumes.Research customer service-call center manager duties and responsibilities
- Enroll approve recipients with a Medicaid manage care program.
- Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
- Create spreadsheets, word documents and PowerPoint presentations as needed.
- Provide technical support for mobile devices by using various tools to repair software/ troubleshoot devices to resolve common issues.
Prepare your customer service-call center manager resume
When your background is strong enough, you can start writing your customer service-call center manager resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer service-call center manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable customer service-call center manager resume templates
Build a professional customer service-call center manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer service-call center manager resume.
Apply for customer service-call center manager jobs
Now it's time to start searching for a customer service-call center manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer service-call center manager job
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Average customer service-call center manager salary
The average customer service-call center manager salary in the United States is $33,476 per year or $16 per hour. Customer service-call center manager salaries range between $27,000 and $40,000 per year.
What am I worth?
How do customer service-call center managers rate their job?
Customer service-call center manager reviews
I don’t like escalations from the customers
Updated January 8, 2025
