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What is a customer service representative manager and how to become one
A customer service representative manager manages teams of customer service representatives. They oversee the team, ensuring that customer inquiries are handled efficiently. The manager is responsible for training and coaching representatives, monitoring performance, and implementing strategies to improve customer satisfaction. They also work to resolve complex customer issues. In addition to managing the team, they collaborate with other departments to implement customer-focused initiatives and ensure that the company's customer service policies are being followed.
Avg. Salary $32,048
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.70%
Asian 6.17%
Black or African American 11.79%
Hispanic or Latino 20.24%
Unknown 5.28%
White 55.82%
Genderfemale 65.20%
male 34.80%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being a customer service representative manager?
Pros
Ability to develop and implement customer service strategies
Opportunity for professional growth and advancement
Ability to collaborate with other departments and teams
Opportunity to analyze data and metrics to improve performance
Develops strong communication and problem-solving skills
Cons
May require dealing with difficult or angry customers regularly
Can be challenging to motivate and train employees effectively
May require dealing with limited resources or budget constraints
Can be emotionally taxing when dealing with customer complaints or negative feedback
Challenging to maintain consistent standards across multiple locations or teams.
Customer service representative manager career paths
Key steps to become a customer service representative manager
Explore customer service representative manager education requirements
Start to develop specific customer service representative manager skills
Skills Percentages PET 71.14% Payroll 2.16% Customer Satisfaction 2.05% Customer Complaints 1.93% Customer Inquiries 1.52% Complete relevant customer service representative manager training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer service representative managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service representative manager based on U.S. Bureau of Labor Statistics data and data from real customer service representative manager resumes.Research customer service representative manager duties and responsibilities
- Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
- Manage AP and ordered/maintain office supplies.
- Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
- Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Prepare your customer service representative manager resume
When your background is strong enough, you can start writing your customer service representative manager resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer service representative manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable customer service representative manager resume templates
Build a professional customer service representative manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer service representative manager resume.
Apply for customer service representative manager jobs
Now it's time to start searching for a customer service representative manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer service representative manager job
Are you a customer service representative manager?
Share your story for a free salary report.
Average customer service representative manager salary
The average customer service representative manager salary in the United States is $32,048 per year or $15 per hour. Customer service representative manager salaries range between $25,000 and $41,000 per year.
What am I worth?
How do customer service representative managers rate their job?
Customer service representative manager reviews
very low salary, no career growth, very stressful and not rewarding
Supporting and interacting with the customers
I don’t like escalations from the customers
Getting to know the people and the you work.with
Being required to answer a minimum number of calls a day. This pushes the idea that the caller is a number and as such, it is more difficult to personalize the call the the person calling in
Updated January 8, 2025
