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Data center analyst skills for your resume and career
15 data center analyst skills for your resume and career
1. Escalate
Escalation occurs when a client's requests cannot be met by a general assistant or clerk and must be passed on to a manager. However, escalation could also come about within a larger corporation involving smaller team groups; if a serious error was made by one of these groups, the error may immediately be brought to the group manager's attention to ensure the project is completed.
- Required troubleshooting skills to escalate and page appropriate personnel when failure conditions were observed.
- Take Ownership of Issues, Escalate issues as appropriate and work with escalation points through resolution.
2. Data Analysis
- Utilized data analysis tools providing scheduled and on-demand analysis and reporting for 100+ small to large financial service customers.
- Performed data analysis in SQL Server Management Studio to reflect accurate information in report.
3. SQL
- Analyzed configuration and subsequent mapping of fields to resolve SQL and web based issues.
- Created ICM and SQL training materials for fellow associates in the National Command Center.
4. Linux
Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.
- Provided implementation and maintenance of hardware/software configurations for over 600+ Enterprise Windows & Linux systems.
- Supported secure file transfers and data normalization of worldwide financial data for Windows, Unix, Linux, and Mainframe platforms.
5. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provide customers with product and service information via telephone through computerized order/customer service system.
- Delivered competent classroom training and instruction on customer service policies and procedures, company policies and procedures, and phone etiquette.
6. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Work within SAP to analyze, troubleshoot and fix batch jobs that have failed, escalating as necessary.
- Install and troubleshoot lighting circuits, and provisions for electronic card readers using MC and EMT.
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UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.
- Documented the Legato backup system and trained fellow employees in its correct use as a backup for the UNIX mainframe.
- Perform Network Operations Center system monitoring, including Windows, UNIX and network systems that processes in a 24x7 environment.
8. Asset Management
Asset management describes the management of assets that are invested on behalf of various industries. It is the process of developing, operating, maintaining, and selling assets for profit and managing the money for individuals and companies through stocks, bonds, and cash equivalents, among other things.Alternatively, asset management enables a business to keep track of all of its assets, helps ensure correct depreciation rates, helps identify and manage risk, and removes ghost assets from business inventory.
- Designed and implemented efficient asset management policies
- Assist in maintaining an accurate inventory in the IT Asset Management system for all locations globally.
9. Data Centers
Data centers refer to groups of computers to process or store large amounts of applications and data. These are typically found in very large corporations working with thousands of clients, such as hospitals or banks. Data centers allow large corporations to store and access client information and histories with ease.
- Monitored and performed troubleshooting of data center applications and servers, and the network connectivity of retail locations across North America.
- Provide computer and network operations monitoring, support, troubleshooting, and project management within a data center environment.
10. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Determine appropriate escalation by following established documentation and provide technical support for critical incidents that occur on systems and applications.
- Worked with other technical support in diagnosis and resolution of problems that may impact system availability.
11. SAN
SAN abbreviation for storage area network is a computer network that provides storage access.
- Configure ILO ports for HP blade chassis and SAN Brocade switch.
- Processed and created 108 SAN install tickets.
12. DNS
Domain Name Systems, or DNS for short, is the internet's system for converting readable language, i.e., google.com, to machine language, i.e, 192.168. For a simple analogy, some call it the phonebook of the internet. Any website has its own IP address, for example, 192.168.160. Understandably this is hard to remember. So what a DNS does is link the domain name, google.com, with its IP address, 192.168.160.
- Configured and maintained DHCP and DNS Server.
- Experienced in Hyper-V failover clustering, DNS, TCP/IP networks, IIS, and DHCP engineering and administration.
13. Windows Server
- Configured Windows Server infrastructure for installations, upgrades, testing, deployments and issue resolution.
- Supported over 500 Windows Servers By monitoring them for System Health.
14. Azure
- Lead series of presentations to provide training on hardware, Azure and service offerings.
- Assisted in development of IaaS in Microsoft Azure.
15. Infrastructure Management
- Authored and updated configuration management and data center infrastructure management plans and standard operating procedures.
- Develop new infrastructure management programs to improve response times, monitoring and efficiency.
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Amitrajeet Batabyal
Distinguished Professor, Arthur J. Gosnell Professor of Economics, Interim Head, Department of Sustainability, Rochester Institute of Technology
List of data center analyst skills to add to your resume

The most important skills for a data center analyst resume and required skills for a data center analyst to have include:
- Escalate
- Data Analysis
- SQL
- Linux
- Customer Service
- Troubleshoot
- Unix
- Asset Management
- Data Centers
- Technical Support
- SAN
- DNS
- Windows Server
- Azure
- Infrastructure Management
- VMware
- Cable Management
- OS
- TCP/IP
- HVAC
- Switches
- Network Infrastructure
- ITIL
- Management System
- Incident Management
- Disaster Recovery
- Problem Resolution
- Citrix
- Mainframe
- PC
- Media Management
- Storage Devices
- Provisioning
- Remedy
- Center Management
- EMC
- SharePoint
- Level Support
- Veritas Netbackup
- Structured Cabling
- Technical Assistance
- Blackberry
- Technical Issues
- Routers
- Server Hardware
Updated January 8, 2025