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  • Engineer 1

    The Brown Palace Hotel & Spa 3.9company rating

    Denver, CO job

    Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location: Overview: The Engineer, Level 1, is responsible for ensuring that the property is maintained in the best possible condition at all times with the least amount of inconvenience to customers and employees. Salary Range ($22.00/hr - $22.00/hr) In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as Dental and Vision to full-time associates. Retirement 401k Program is open to both full-time and part- time staff who qualify. Applications will be accepted between 12/1/2025 through 12/4/2025 or ongoing basis. Responsibilities: Make repairs to hotel air conditioning system: change filters, clean coils, replace motors. Perform preventive maintenance on all equipment (i.e. boilers, chillers, HVAC-Heating Ventilation and Air Conditioning, electrical, etc.). Take required readings on equipment. Test cooling tower and record readings. Replace and program televisions as needed. Replace light switches, receptacles, light bulbs and fixtures. Perform furniture repair. Replace and repair pumps. Perform plumbing repairs (i.e. clogged drains, copper pipe, change washers, change handles, drain fittings, etc). Understand and be able to read blueprints and wiring diagrams. Trace and repair all types of water lines. Troubleshoot and repair kitchen equipment. Maintain repair and preventive maintenance records. Perform and maintain work to local, state and Federal codes. Test, clean and repair swimming pools and spas. Paint designated areas. Repair and finish sheet rock. Repair all types of wall coverings. Repair and program hotel electronic lock system. Qualifications: High School diploma or equivalent and/or experience in a hotel or a related field required. At least one year of progressive experience in a hotel or related field preferred. Trade school and/or College course work in related field helpful. Flexible and long hours sometimes required. Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly courteouse and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.
    $56k-84k yearly est. 1d ago
  • Cook I, Winter 25/26

    Crystal Mountain 4.8company rating

    Enumclaw, WA job

    is located at Crystal Mountain Resort in Enumclaw, WA Seasonal WORK AND PLAY IN THE MOUNTAINS Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share. JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team! BIG PEAKS, BIGGER PERKS Employee perks: Free Alterra season pass (unlimited, direct to lift at all Alterra resorts) + Free Alterra season pass for spouse and dependents 25 & under 50% off window ticket price at IKON partner resorts Free access to Alterra Mountain destinations during time off Free ski-referral letters for employees to use at other mountain resorts during time off Free friends & family day-ski vouchers (Periodic allotment) Discounts on Ski & Snowboard Lessons Discounts on Ski & Snowboard Rentals Discounts on Gear Tune-Ups Discounts on Food & Beverage Discounts at Crystal Mountain Retail shops Free Crystal branded swag Pro deals on gear with 100s of brands Discount Marketplace Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more Employee-only Night Skiing events Employee Housing Available for eligible positions Accrued paid time off for eligible positions Group health insurance for eligible positions 401K benefit and generous match with immediate vesting for all staff members over 18 Opportunities for growth, advancement, and year-round employment Position Title: Cook I Business Unit: Food & Beverage Position Reports to: Lead Cook, Executive Sous Chef Positions Reporting to this Role: None Location: Washington Pay range: $21 - $23 Job Summary Cook is responsible for BOH operations of a specific outlet within Crystal Mountain Resort Culinary Operations and works to provide the best possible guest experience within the restaurant. Follows recipes, chef guidance on stations, Standard Operating Procedures, and all safety regulations. Responsible for the overall cleanliness, organization and sanitation of his/her specific station, the kitchen as a whole, and for the delivery of high quality and properly served food & beverage products. Works to develop a positive public image of his/her specific outlet and Crystal Mountain Resort. Essential Job Functions of Cook I Cook I at Crystal Mountain Resort is an Entry level culinary position Basic knife skills Basic ability to follow recipes Basic understanding of food sanitation, FIFO and food storage Willingness to learn and receive training from Chef to develop technique Job Requirements: 1-2 years experience in kitchen operations Ability to obtain WA Food Safety Card within 3 Days of hiring. Ability to stand for 8 hours at a time. Some culinary outlets require Intermediate Skiing/ Snowboarding ability in winter season Ability to work nights, weekends, and holidays, different venues and/or locations. Willingness to learn and develop as a culinary professional PHYSICAL DEMANDS AND WORKING CONDITIONS This position is required to work evenings, weekends and holidays while in operation. Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis. Ability to work for extended periods of time bending, reaching, and speaking on a constant basis. Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions. An Equal Opportunity Employer
    $21-23 hourly 2d ago
  • Director of Sales

    Hyatt House Belmont 4.6company rating

    Belmont, CA job

    Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location: Hyatt House Belmont 400 Concourse DrBelmont, CA 94002 Overview: The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. Responsibilities: Attend daily Highgate Hotel Business Review (HHBR) meeting. Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations. Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the sales team. Meet or exceed set goals. Operate the Sales Department within established sales expense budget. Participate in required M.O.D. and Saturday office coverage as scheduled. Initiate and follow up on leads. Maintain and participate in an active sales solicitation program. Monitor production of all top accounts and evaluate trends within your market. Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program. Meet or exceed sales solicitation call goals as assigned by the Director of Sales. Invite clients to the hotel for entertainment, lunches, tours and site inspections. Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc. Assist in the preparation of required reports in a timely manner. Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR). Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property. Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts. Meet and greet onsite contacts. Abide by Prime Selling Time (PST). Develop networking opportunities through active participation in community and professional associations, activities and events. Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up. Entertain clients. Handle inquiries as part of Inquiry Day Program. Qualifications: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Must be skilled in Windows, Company approved spreadsheets and word processing. Long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.
    $74k-115k yearly est. 10h ago
  • Spa Attendant

    The Brown Palace Hotel & Spa 3.9company rating

    Denver, CO job

    Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location: Overview: The Spa Attendant/Front Desk Agent is responsible for assisting the spa staff in providing a unique and outstanding spa experience for our members and guests. He/she is also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in all retail sales. Salary Range ($18.81 hr - $18.81 hr) In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as Dental and Vision to full-time associates. Retirement 401k Program is open to both full-time and part- time staff who qualify. Applications will be accepted between 12/10/2025 through 12/31/2025 Responsibilities: Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Greet and welcome all guests and members. Check guests and members in and out: administer keys to locker areas. Process transactions for all events, guest fees, membership fees, dues, etc. Handle all administrative functions of the spa including: using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions. Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e. treatments, equipment and products). Must be able to assist guests in the retail area. Arrange for all spa appointments for ala carte services/activities and packages. Must monitor appointments and ensure proper staffing to maintain sense of order and efficiency. Assist guests and members with spa prescriptions. Ensure facility is prepared for proper opening and closing each day. Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order. Provide Spa tours as necessary. Qualifications: High School diploma or equivalent and/or 1-year experience in a spa or related field preferred. At least 1-year retail experience preferred. Bi-lingual preferred. Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Maintain a friendly and warm demeanor at all times. Hygiene is key in this environment due to the close proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes or breath of a spa employee during a shift.
    $35k-43k yearly est. 10h ago
  • Retail & Attractions Supervisor

    Great Wolf Lodge 4.2company rating

    Traverse City, MI job

    Pay: $18.50 per hour At Great Wolf, the Retail and Attractions Supervisor brings joy to families through involvement in daily retail and attractions operations. This leadership role is critical in executing on business requirements, supporting the retail and attractions team, and interacting with guest and pack members to enhance their experience and maximize profitability. Essential Duties & Responsibilities Supervises daily retail and attractions operations including gift shops, arcade, attractions, vending, etc. to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department Understands and participates in scheduling of staff, execution of labor management and forecasting Conducts daily stand up meetings with retail and attractions pack members to prioritize the day and facilitates feedback from Pack Members Monitors performance of attendants, providing real time feedback and coaching Ensures retail outlets and attractions are organized, and properly stocked for the daily operations; ensures compliance with safety standards Participates in recruitment and selection of talent for retail and attractions Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Retail and Attractions leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. Maintains quality operation by ensuring service excellence, adequate inventory levels, and maintaining equipment by troubleshooting and/or calling for repairs Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs Adherence to all standard operating procedures related to the role Basic Qualifications & Skills High School diploma or equivalent experience Minimum of 1 year previous experience in Retail Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed Desired Qualifications & Traits Associate's degree or higher in hospitality or related field Experience in a previous retail or hospitality leadership role Previous hotel experience, preferably in a large family resort or hotel Physical Requirements Ability to lift 30lbs Ability to stand/sit and walk for long periods of time Ability to bend, stretch and twist Estimated Salary Range: - $18.50 per hour annual base salary An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions: Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $18.5 hourly 1d ago
  • Grand Lodge Maintenance Technician Level II - Winter 2025 - 26

    Deer Valley Resort 3.4company rating

    Park City, UT job

    is located at Deer Valley Resort in Park City, UT. Seasonal Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: The Maintenance Technician Level II is responsible for performing routine and preventative maintenance, troubleshooting, and doing repairs within Grand Lodge. RESPONSIBILITIES: Perform plumbing, electrical, HVAC, drywall, and various texturing work Perform grounds maintenance, snow removal, and ground care in the winter and landscaping tasks in summer Troubleshoot, service, and repair pumps, condensers, motors, lighting, and three phase electrical panels and circuits Paint interiors and exteriors of buildings Remove/install faucets, seats, drain seals, toilets, and auto flushers Troubleshoot and repair drainage problems, water leaks, and lack of water Woodworking on cabinetry, counters, walls, stairs, and doors Other duties as assigned QUALIFICATIONS: Must have at least mid-level maintenance skills and be able to effectively perform maintenance, troubleshooting, and repair of the following: plumbing, electrical, HVAC, woodwork, drywall, and various texturing CPO certified in maintaining balanced pools and hot tub chemicals Able to work on ladders and scaffoldings, use power tools and equipment, and operate company vehicles in a variety of weather conditions Able to work with various chemicals, including pool chemicals, concrete sealers, and painting products Familiarity with OSHA PPE protocols preferred Must be able to perform heavy lifting and strenuous work such as snow removal Able to work night shifts, weekends, and holidays Basic hand tools required; specialty tools provided Able to work indoors and outdoors in various weather conditions Must have a valid driver's license DATES OF EMPLOYMENT: 12/12/2025 - 3/31/2026 PAY RATE: $23.81 per hour Deer Valley Resort is an Equal Opportunity Employer.
    $23.8 hourly 2d ago
  • Guest Services Supervisor

    Great Wolf Lodge 4.2company rating

    Traverse City, MI job

    Pay: $19.75 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability. Hiring immediately with full-time, part-time, and flexible scheduling Join our Pack: •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels •Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: Medical, Dental, and Vision insurance Health savings account Telehealth resources Life insurance 401K with employer match Paid vacation time off Paid parental leave Essential Duties & Responsibilities Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments Ensures daily success of check-in standards and operational efficiencies Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department Understands and participates in scheduling of staff, execution of labor management and forecasting Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members Monitors performance of agents, providing real time feedback and coaching Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met Participates in recruitment and selection of talent for the guest service team Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs May also assist in supervising bell, valet and night audit and other roles as needed Basic Qualifications & Skills High School diploma or equivalent experience Minimum of 1 year prior experience Rooms Division/Front Desk Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed Desired Qualifications & Traits Associate's degree or higher in hospitality or related field Experience with Opera or similar system Previous hotel experience, preferably in a large family resort or hotel Physical Requirements Ability to lift 30lbs. Ability to stand/sit for long periods of time. Ability to bend, stretch and twist Pay Rate: $ /hr An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions: Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $19.8 hourly 2d ago
  • Complex Sales Manager

    The Brown Palace Hotel & Spa 3.9company rating

    Denver, CO job

    Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location: Overview: The Complex Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. Salary Range ($70,000 - $75,000) In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as Dental and Vision to full-time associates. Retirement 401k Program is open to both full-time and part- time staff who qualify. Applications will be accepted between 12/9/2025 through 12/31/2025. Responsibilities: Attend daily Highgate Hotel Business Review (HHBR) meeting. Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations. Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the sales team. Meet or exceed set goals. Operate the Sales Department within established sales expense budget. Participate in required M.O.D. and Saturday office coverage as scheduled. Initiate and follow up on leads. Maintain and participate in an active sales solicitation program. Monitor production of all top accounts and evaluate trends within your market. Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program. Meet or exceed sales solicitation call goals as assigned by the Director of Sales. Invite clients to the hotel for entertainment, lunches, tours and site inspections. Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc. Assist in the preparation of required reports in a timely manner. Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR). Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property. Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts. Meet and greet onsite contacts. Abide by Prime Selling Time (PST). Develop networking opportunities through active participation in community and professional associations, activities and events. Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up. Entertain clients. Handle inquiries as part of Inquiry Day Program. Qualifications: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Must be skilled in Windows, Company approved spreadsheets and word processing. Long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.
    $70k-75k yearly 10h ago
  • Director, Sales and Catering

    Great Wolf Lodge 4.2company rating

    Traverse City, MI job

    Pay: $100000 per year - $100000 per year As the Great Wolf Director of Sales and Catering, your focus is to manage and grow relationships in order to exceed guest satisfaction along with meeting revenue goals. Responsible for setting the revenue generating strategies for soliciting, booking, managing, and overseeing sales and conference service teams. Essential Duties & Responsibilities Accomplishes sales objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining pack members; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Overall responsibility for total group revenue strategies, implementation and results; including group rooms, group food and beverage, meeting room rental, and other group revenues as assigned by the corporate director of sales Leverage Sales Team to execute on sales strategies to meet financial targets Meets financial objectives maximizing profitability for the lodge by forecasting requirements; preparing an annual performance budget; scheduling expenditures; analyzing variances Determines annual and gross-profit plans by forecasting and developing annual sales quotas for various market segments; projecting expected sales volume and revenue; analyzing trends and results; establishing pricing strategies; recommends rate strategies; monitoring costs, competition, and product demand Accomplishes sales objectives by planning, developing, implementing, and evaluating field sales action plans Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities Represent the lodge in resolving complaints from groups and group attendees, including but not limited to billing and reservations Basic Qualifications & Skills Associate degree in Sales, Communications, Marketing, Business or Hotel Management Minimum 5 years experience in sales, event planning, and/or catering Minimum 3 year supervisory/leadership experience in hospitality field Demonstrated proficiency in Microsoft Office Suite Successful completion of criminal background check and drug screen Successful completion of Department of Motor Vehicle check Professional communication skills both verbal and written Desired Qualifications & Traits Bachelor's degree in Sales, Communications, Marketing, Business or Hotel Management Significant customer service experience Strong problem solving and organizational skills Attention to detail and ability to exceed quality standards Enthusiastic and positive energy Multi-tasking ability Physical Requirements Able to lift up to 20lbs Able to bend, stretch, and twist Able to stand or sit for long periods of time Estimated Salary Range: $100000 per year - $100000 per year annual base salary An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $100k yearly 2d ago
  • Engineer 2

    Stanford Court Hotel 3.8company rating

    San Francisco, CA job

    Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location: Located atop San Francisco's famed Nob Hill at the corner of California and Powell streets, Stanford Court hotel is steps from the city's best dining, shopping, entertainment and cultural attractions. The hotel features 393 well-appointed rooms and suites, offering comfortable accommodations for leisure and business travelers in a prime location. With a storied history dating back nearly 140 years, Stanford Court sits on the historic site of renowned “Big 4” railroad mogul, university founder, and U.S. senator Leland Stanford's elaborate private mansion. Leland Stanford was at the forefront of innovation in his era, and today's Stanford Court hotel pays homage to his legacy by representing the new frontier of innovation for the 21st century. Overview: The Engineer, Level 2 is responsible for insuring that the property is maintained in the best possible condition at all times with the least amount of inconvenience to guests and employees.The ideal candidate MUST have HVAC, Refrigeration (with universal certification), Electrical, and High Rise Fire Safety knowledge and experience. Responsibilities: Make repairs to hotel air conditioning system: change filters, clean coils, replace motors. Perform preventive maintenance on all equipment (i.e. boilers, chillers, HVAC-Heating Ventilation and Air Conditioning, electrical, etc.). Take required readings on equipment. Test cooling tower and record readings. Replace and program televisions as needed. Replace light switches, receptacles, light bulbs and fixtures. Perform furniture repair. Replace and repair pumps. Perform plumbing repairs (i.e. clogged drains, copper pipe, change washers, change handles, drain fittings, etc). Understand and be able to read blueprints and wiring diagrams. Trace and repair all types of water lines. Troubleshoot and repair kitchen equipment. Maintain repair and preventive maintenance records. Perform and maintain work to local, state and Federal codes. Test, clean and repair swimming pools and spas. Paint designated areas. Repair and finish sheet rock. Repair all types of wall coverings. Repair and program hotel electronic lock system. Assist in supervising other engineering staff members. Assist in scheduling preventive maintenance tasks. Qualifications: High School diploma or equivalent and/or one year of experience in a hotel or related field required. At least two years of progressive experience in a hotel or related field preferred. Trade school and/or College course work in related field preferred. Flexible and long hours sometimes required. Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects. objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.
    $49k-84k yearly est. 1d ago
  • Retail Attendant

    Great Wolf Lodge 4.2company rating

    Traverse City, MI job

    Pay: $16.25 per hour At Great Wolf, the Retail Attendant provides customers with lasting memories by assisting in the sale of memorabilia and other products. The Attendant guides customers while maintaining the cash register, ringing sales, processing returns, and closing out the register. Hiring immediately with full-time, part-time, and flexible scheduling Join our Pack: •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels •Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: Medical, Dental, and Vision insurance Health savings account Telehealth resources Life insurance 401K with employer match Paid vacation time off Paid parental leave Essential Duties & Responsibilities Communicates with guests to assist in purchasing decisions Provides outstanding customer service and engage in suggestive selling Ensures the daily operation of the retail outlet adheres to operating procedure guidelines Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting Ensures retail outlet adheres to the highest standards of cleanliness, presentation, and service Assists in other retail outlets as needed Basic Qualifications & Skills Some High School education or equivalent Flexibility regarding scheduling based on business demands Experience utilizing basic math skills with ability to add, subtract multiply and divide Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures Successful completion of a criminal background and drug screen. Desired Qualifications & Traits Previous experience demonstrating strong customer service Ability to multi-task and prioritize a variety of tasks with minimal direction Previous experience with cash transactions and Point of Sale systems Proven teamwork skills Enthusiastic and energetic Physical Requirements Ability to lift up to 30 lbs. Able to sit and/or stand for long periods of time Able to bend, stretch, and twist Estimated Salary Range: - $16.25 per hour annual base salary An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions: Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $16.3 hourly 10h ago
  • Guest Services Agent

    Enchantment Resort 3.8company rating

    Kingman, AZ job

    Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day: Represent the resort to the guest throughout all stages of the guest's stay. Work Performed: Effectively assist all guests Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards Check-in and check-out guests efficiently within AAA & Coyle time standards Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved Resolve guest issues and log complaints in Visual One with full details Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director Obtain appropriate credit card signature with full authorization for the guests' stay Maintain bank, which includes, but is not limited to making change and posting cash payments Inform guest of debit card policy Understands and adhere to proper credit, check cashing and accounting policies and procedures Post additional charges to guest accounts during their stay and after departure Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.) Know room types, locations and rates to up-sell upon arrival Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort Work closely with Housekeeping department to ensure availability of rooms Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests Maintain key control and key security for all guests of the resort Follow procedures for issuing and closing safe deposit boxes used by guests Ensure that mini bar procedures are followed including key security, final day postings and reconciliation Use proper mail, package and message handling procedures; log mail as necessary Read the log book and/or emails daily and complete any requests Possess knowledge of daily activities, group events, site inspections, emails, etc. Assist Reservations and Concierge during closure and rush hours Know all safety and emergency procedures including accident prevention policies and power outage procedures Assist with phone coverage and answer all calls within three rings and with proper greeting Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area Complete daily call and wake-up call log and follow through as required Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.) Other duties as assigned
    $25k-31k yearly est. 10d ago
  • Housekeeping Team Leader $18.50/hr

    Enchantment Resort 3.8company rating

    Phoenix, AZ job

    Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day: Inspect rooms to ensure they are maintained at high level of standards. Coach room attendants and ensure rooms are ready and updated in the system by 4:00 p.m. Work performed: Inspect rooms to ensure they are cleaned and maintained at a high level of standard Detail rooms to ensure everything is neat, in its place and all supplies are in the room Inventory room to ensure all furnishings and amenities are in the room Maintain communication with room attendants to ensure rooms are ready by 4:00 p.m. Ensure room directories are current Write work orders for all maintenance issues to ensure rooms are maintained at a high level of standard Contact engineering for maintenance issues on arrival rooms to ensure problems are corrected before guest arrival Correct any cleaning or productivity problems with the room attendants through coaching Ensure lost and found items are turned in appropriately to Safety & Security Other duties as assigned Responsibility & Authority : Ensure all assigned rooms and areas are maintained at a high level of standard Ongoing training of all room attendants to a high level of standard Minimum Requirements : High school diploma or GED, and/or equivalent work experience. Previous housekeeping supervisor experience preferred. Attention to detail and able to multi-task many priorities. Self motivated, ability to work with little supervision and organized. Must be dependable. Knowledge of cleaning chemicals. Prefer some basic English skills. Valid driver's license. Physical Requirements : 75% walking and standing 25% bending Lifting/Carrying up to 50 lbs. Hearing and Manual dexterity Use of cleaning solutions Ability to work in all types of weather conditions Ability to drive golf cart on occasion as necessary Working knowledge of cleaning chemicals
    $52k-91k yearly est. 11d ago
  • Pastry Cook

    Enchantment Resort 3.8company rating

    Kingman, AZ job

    Are you outgoing, energetic, passionate, and authentic? Enchantment Resort and Mii amo Spa is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day: Plan, prep and set up quality products in respective areas of the Pastry/Bake Shop in accordance with departmental quality standards and specifications. Maintain organization, cleanliness and sanitation of assigned station and equipment. The baker performs advanced baking work and responsible for their assigned station. Work requires initiative, judgment, and strong interpersonal skills. Work Performed: Plan, prepare and display quality products in assigned station of the Pastry/Bake Shop in a timely and consistent manner. To include (but not limited to): Breakfast pastries, bread production, ice creams, sorbets, frozen desserts, outlet desserts. Preparation and service of dietary restrictions requests from the Bake Shop. Maintain a work area that is neat, safe and clean by utilizing proper handling and storage procedures of bakery mise en place. Responsible to ensure goal and objectives of the bake shop and culinary department are met on a daily basis. Monitor respective area of practice to ensure that standards and regulations are followed. Check desserts preparation for assigned station before it is delivered to the customer to ensure proper preparation and respect of the recipe. Assist in banquet preparation and pickups when requested by Supervisor/Manager. Produce the finest quality product on a consistent basis. Know all menu items from respective areas and its ingredients. Other duties as assigned. Minimum Requirements : Some culinary school courses specifically in pastry. Attention to detail and ability to multi-task many priorities. Self motivated, ability to work with little supervision and organized. Must be dependable. Must be comfortable communicating with staff with Basic English. Must maintain current food handler's certification. Physical Requirements : Lifting and Carrying 50 Pounds 30% Walking 60% Standing 10% Bending Hearing and Manual Dexterity Taste and smell Ability to drive golf cart on occasion as necessary Use of cleaning solutions occasionally
    $30k-38k yearly est. 10d ago
  • Housekeeping Dispatcher - Bilingual

    Enchantment Resort 3.8company rating

    Flagstaff, AZ job

    Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day : Prepare daily assignment sheets and coordinate communication between the guests and front desk to the housekeeping staff. The team member in this position must speak Spanish and English fluently. Shift: AM Shift (4 x 10 hour days) Work Performed : Prepare daily assignment sheets Maintain contact with front desk staff and housekeeping staff Answer housekeeping telephone Communicate maintenance requests with engineering department Requisition supplies for the housekeeping department Ensure lost and found report is completed and placed with items that will be taken to the front gate Maintain contact with In Room Dining for tray pickup Ensure proper assigning of keys, team assignments, and cart issues Coordinate guest requests with staff Utilize the computer for necessary information to service the guests Other duties as assigned Supervision Exercised : None Supervision Received : Housekeeping Supervisors and Housekeeping Managers Minimum Requirements : High school diploma or GED, and/or equivalent work experience. Must have basic computer skills. Must be comfortable communicating with guests and staff in both English and Spanish. Attention to detail and able to multi-task many priorities. Self motivated and organized. Physical Requirements : 80% Sitting 20% walking, standing and bending Lifting/Carrying up to 30 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to work in all types of weather conditions Ability to drive golf cart on occasion as necessary
    $20k-26k yearly est. 10d ago
  • Lead Banquet Cook

    Enchantment Resort 3.8company rating

    Flagstaff, AZ job

    Salary Range: 21 To 22 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Due to nature of the job, a flexible work schedule is a must How you will enjoy your day: Basic Function : Prepares, meats and vegetables as well as cold and hot food items using a variety of kitchen tools and equipment Work Performed : Handle checklists for opening and closing of the department Report to work at scheduled time and maintain good personal hygiene and neat and clean uniform Demonstrate a working knowledge of cooking techniques, preparation, storage, sanitation, health and safety Know the use and cleaning of kitchen tools and appliances Understand ingredient use Read and understands recipes Follow and ensure safety in use of equipment recommended by department Maintain neat and orderly work area Act as an ambassador of Enchantment by speaking positively of the Resort at all times Foster a work environment of teamwork and mutual service by assisting coworkers and other departments as necessary to exceed our guests' expectations Other duties as assigned
    $30k-36k yearly est. 11d ago
  • Engineer 2

    Hilton Garden Inn Key West 4.5company rating

    Key West, FL job

    Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location: Hilton Garden Inn Key West / The Keys Collection is a brand new hotel that debuted in Key West, the southernmost city in the continental USA, in April 2016. This upscale hotel is set at the entry point of Key West on North Roosevelt Boulevard and is convenient to the island's best attractions such as Old Town, Mallory Square, Smathers Beach and the Hemingway House. The hotel is also close to Duval Street, the center of the action, where Key West's best restaurants, bars, nightlife and shopping reside. Boasting 141 brand new guest rooms, the hotel's facilities include a restaurant, indoor and outdoor bars, pool and Concierge desk, plus an abundance of complimentary amenities. Overview: The Engineer, Level 2 is responsible for insuring that the property is maintained in the best possible condition at all times with the least amount of inconvenience to guests and employees. Responsibilities: Make repairs to hotel air conditioning system: change filters, clean coils, replace motors. Perform preventive maintenance on all equipment (i.e. boilers, chillers, HVAC-Heating Ventilation and Air Conditioning, electrical, etc.). Take required readings on equipment. Test cooling tower and record readings. Replace and program televisions as needed. Replace light switches, receptacles, light bulbs and fixtures. Perform furniture repair. Replace and repair pumps. Perform plumbing repairs (i.e. clogged drains, copper pipe, change washers, change handles, drain fittings, etc). Understand and be able to read blueprints and wiring diagrams. Trace and repair all types of water lines. Troubleshoot and repair kitchen equipment. Maintain repair and preventive maintenance records. Perform and maintain work to local, state and Federal codes. Test, clean and repair swimming pools and spas. Paint designated areas. Repair and finish sheet rock. Repair all types of wall coverings. Repair and program hotel electronic lock system. Assist in supervising other engineering staff members. Assist in scheduling preventive maintenance tasks. Qualifications: High School diploma or equivalent and/or one year of experience in a hotel or related field required. At least two years of progressive experience in a hotel or related field preferred. Trade school and/or College course work in related field preferred. Flexible and long hours sometimes required. Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects. objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.
    $64k-92k yearly est. 1d ago
  • Front Desk Supervisor $19.50/hr

    Enchantment Resort 3.8company rating

    Sedona, AZ job

    Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Basic Function : Supervises daily functions of Guest Services agents Work Performed : Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget Ensure consistency with proper check-in and check-out procedures by Guest Service Agents Ensure proper communication with Housekeeping and other departments Address all guest needs and requests; ensure Guest Service Agents are following through Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies Review daily emergency reports, log books, trace reports, etc. Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk Maintain updated group information on resumes and in group information folders Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around Check timesheets daily and assist with payroll approval and documentation Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents Other duties as assigned Supervision Exercised : Guest Service Agents Supervision Received : Guest Services Manager Responsibility & Authority : Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department Minimum Requirements : High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills Physical Requirements : 5% Sitting 90% Walking, standing and bending Lifting/Carrying up to 25 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to drive golf cart as necessary
    $26k-33k yearly est. 11d ago
  • Guest Services Agent

    Enchantment Resort 3.8company rating

    Flagstaff, AZ job

    Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day: Represent the resort to the guest throughout all stages of the guest's stay. Work Performed: Effectively assist all guests Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards Check-in and check-out guests efficiently within AAA & Coyle time standards Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved Resolve guest issues and log complaints in Visual One with full details Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director Obtain appropriate credit card signature with full authorization for the guests' stay Maintain bank, which includes, but is not limited to making change and posting cash payments Inform guest of debit card policy Understands and adhere to proper credit, check cashing and accounting policies and procedures Post additional charges to guest accounts during their stay and after departure Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.) Know room types, locations and rates to up-sell upon arrival Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort Work closely with Housekeeping department to ensure availability of rooms Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests Maintain key control and key security for all guests of the resort Follow procedures for issuing and closing safe deposit boxes used by guests Ensure that mini bar procedures are followed including key security, final day postings and reconciliation Use proper mail, package and message handling procedures; log mail as necessary Read the log book and/or emails daily and complete any requests Possess knowledge of daily activities, group events, site inspections, emails, etc. Assist Reservations and Concierge during closure and rush hours Know all safety and emergency procedures including accident prevention policies and power outage procedures Assist with phone coverage and answer all calls within three rings and with proper greeting Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area Complete daily call and wake-up call log and follow through as required Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.) Other duties as assigned
    $25k-30k yearly est. 10d ago
  • Housekeeping Dispatcher - Bilingual

    Enchantment Resort 3.8company rating

    Kingman, AZ job

    Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day : Prepare daily assignment sheets and coordinate communication between the guests and front desk to the housekeeping staff. The team member in this position must speak Spanish and English fluently. Shift: AM Shift (4 x 10 hour days) Work Performed : Prepare daily assignment sheets Maintain contact with front desk staff and housekeeping staff Answer housekeeping telephone Communicate maintenance requests with engineering department Requisition supplies for the housekeeping department Ensure lost and found report is completed and placed with items that will be taken to the front gate Maintain contact with In Room Dining for tray pickup Ensure proper assigning of keys, team assignments, and cart issues Coordinate guest requests with staff Utilize the computer for necessary information to service the guests Other duties as assigned Supervision Exercised : None Supervision Received : Housekeeping Supervisors and Housekeeping Managers Minimum Requirements : High school diploma or GED, and/or equivalent work experience. Must have basic computer skills. Must be comfortable communicating with guests and staff in both English and Spanish. Attention to detail and able to multi-task many priorities. Self motivated and organized. Physical Requirements : 80% Sitting 20% walking, standing and bending Lifting/Carrying up to 30 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to work in all types of weather conditions Ability to drive golf cart on occasion as necessary
    $21k-26k yearly est. 10d ago

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