Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.
Purpose
This role is accountable for optimizing the performance of both internal and outsourced contact center operations serving gas and electric customers. This role ensures service delivery excellence through effective vendor governance, forecasting, staffing optimization, and operational analytics.
The position drives the balance between customer experience, reliability, and cost to serve-ensuring that customers are supported 365/24/7 across voice, chat, and digital channels.
Accountabilities
Serve as the primary relationship owner for all third-party vendor partners supporting the contact center.
Establish and manage performance scorecards with clear SLAs, KPIs, and compliance standards aligned with regulatory requirements and internal expectations (ASA, FCR, CSAT, Quality, Safety, and Cost per Contact).
Lead structured governance routines (weekly operational reviews, monthly business reviews, quarterly performance reviews).
Ensure vendors adhere to company policies, data privacy, and customer protection protocols.
Partner with Procurement, IT, and Legal to manage vendor contracts, renewals, and performance incentives.
Identify improvement opportunities in call routing, digital deflection, automation, and agent enablement.
Support vendor onboarding, training readiness, and technology integration for new lines of business or storm response capacity.
Lead forecasting, capacity planning, and staffing models across internal and vendor sites to meet service level, regulatory, and cost targets.
Oversee scheduling, real-time management, and adherence to ensure consistent coverage and performance.
Collaborate with Operations, HR, and Finance to align headcount, shrinkage, and overtime budgets.
Use workforce data to anticipate demand impacts due to seasonality, rate cases, weather events, or system outages.
Maintain and enhance workforce systems (e.g., NICE IEX, Verint, Aspect) to improve forecast accuracy and intraday efficiency.
Provide visibility to daily, weekly, and monthly performance trends and take proactive steps to optimize staffing and service delivery.
Develop executive dashboards and insights to inform operational decisions and leadership storytelling.
Perform root cause analysis on SLA misses or cost variances and lead resolution action plans.
Drive Lean and continuous improvement principles across vendor and internal teams.
Monitor operational health indicators such as occupancy, utilization, and shrinkage to improve productivity and service reliability.
Partner with Quality Assurance and Training teams to ensure workforce readiness and skill alignment with evolving customer needs.
Education and Experience
Bachelor's degree in Business, Operations, or a related field (or equivalent experience).
5+years of experience in a large-scale utility or regulated industry contact center environment.
Proven experience managing outsourced vendor relationships and workforce operations.
Strong analytical and technical skills, including proficiency in Excel, Power BI/Tableau, and WFM platforms.
Understanding of contact center metrics and their impact on regulatory compliance, affordability, and reliability.
Excellent communication and negotiation skills with ability to influence cross-functionally.
Demonstrated success implementing governance frameworks and process standardization across multiple locations.
This position requires travel to locations in the United States and occassionally to the head office in Canada. A valid passport is required for international travel.
Preferred Attributes
Utility industry experience in electric, gas, or combination operations.
Knowledge of regulatory reporting, call quality compliance, and customer satisfaction drivers.
Lean Six Sigma, PMP, or equivalent process improvement certification.
Passion for creating a unified culture across internal and vendor teams-“One Vision. One Team. One Voice.”
Strategic thinker with a hands-on approach to daily performance execution.
Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.
For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life.
Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.
With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.
What We Offer
Company funded Pension program
401k with Company match
Full insurance benefits (health/dental/vision/life)
Collaborative environment with a genuine flexible working policy
Share purchase/match plan
Defined Contribution savings plan
Top Talent Program
Volunteer paid days off
Employee Assistance Program
Achievement fund
We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.
We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.
$84k-121k yearly est. 1d ago
Looking for a job?
Let Zippia find it for you.
Program Manager, Self-Service (Utility Customer Service)
Liberty 4.1
Londonderry, NH job
Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.
Purpose
The Program Manager, Self-Service will plan and execute initiatives/projects that support established non-live customer service channels. This includes IVR systems, web and mobile applications, and emerging AI-powered platforms. Managing projects that drive measurable improvements in customer experience and adoption such as seamless customer experiences, reduced call volume, and digital adoption. A key objective of this role is to build performance frameworks that track and support improvement by designing experiences that are easy to use, available in real-time, and responsive to customer needs. This leader will coordinate efforts across teams to help maintain performance standards and support operational goals.
Accountabilities
Inspires excellence through strong communication of the company's vision and strategic targets to support a motivated and positive work culture. Support initiatives that enhance system reliability, scalability and integration across the customer journey.
Ensure all digital channels are intuitive, accessible, and aligned with customer preferences. Coordinates emergency response, ensuring all parties are trained on emergency policies and procedures. Continuously improve channel performance through customer feedback, usability testing, and analytics. Develops and enhances process documentation through regular review and as required from regulatory, state and or new project implementation requirements.
Use data to tell the story of customer interactions across channels, identifying opportunities for improvement and innovation. Monitor and report on key metrics such as containment rate, CSAT, and digital adoption. Collaborate with analytics teams to develop dashboards and insights that inform strategy.
Performs duties in compliance with laws, regulations, company policies and procedures. Adheres to Liberty security policies. Provides accurate information regarding Liberty services and guidelines. Coordinates emergency response, ensuring all parties are trained on emergency policies and procedures.
Education and Experience
Bachelor degree or equivalent professional experience
5+ years of direct experience
Ability to develop and manage project plans and procedure documentation.
Able to use AI and stay familiar with automation trends. Deep understanding of IVR systems, web and mobile platforms.
Knowledgeable with multiple systems and platforms to ensure seamless customer experiences.
This position requires periodic travel to locations in the United States and occasionally to other US locations and head office in Canada. A valid passport is required for international travel.
Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.
For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions.
Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America.
With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.
What We Offer
401k with Company match
Full insurance benefits (health/dental/vision/life)
Collaborative environment with a genuine flexible working policy
Share purchase/match plan
Defined Contribution savings plan
Top Talent Program
Volunteer paid days off
Employee Assistance Program
Achievement fund
We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.
We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.
$33k-52k yearly est. 1d ago
26-005 Police Officer, Full-Time
City of Dover 3.9
Dover, NH job
This is an entry level sworn position performing responsible and visible work in law enforcement to preserve the peace, protect persons and property in the city, and enforce federal and state laws, and city ordinances and by-laws. This is a full-time, 40 hour per week position. Salary range is $28.23 to $40.83. Position is open until filled.
ACCOUNTABILITY: Works under the general supervision of a First Line or Mid-Level Supervisory Officer. Work is performed in accordance with extensive established rules, regulation, and instructions from superior officers who review work through reports, conferences, and observation of efficiency and effectiveness of completed work.
QUALIFICATIONS FOR SELECTION AND APPOINTMENT:
Certain minimum requirements for appointment to this position have been established.
Candidates must be United States Citizens.
Candidates must have received their High School Diploma or New Hampshire GED Certificate.
Candidates must possess a valid motor vehicle operators' license.
Candidates must have sufficient physical and mental abilities to perform the essential functions/duties of the position.
The ability to receive certification by the New Hampshire Police Standards and Training Council within 6 months of appointment.
The preferred qualifications for selection are as follows:
Completion of college courses, military experience or significant work experience involving interaction with the public and the development of social/people skills.
GENERAL POLICE RESPONSIBILITIES: (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class.)
Exercise authority consistent with the obligations established by the law, the oath of office and the law enforcement code of ethics.
Promptly obey legitimate orders.
Coordinate efforts with other members of the Department so that an atmosphere of teamwork and common purpose prevails allowing maximum achievement of police objectives.
Utilize communication and information sharing systems within the department to ensure the sharing of information among personnel and agency components as necessary.
Respond punctually to all assignments.
Assist all citizens requesting assistance or information.
Record police activity consistent with existing policy and procedure.
Maintain weapons and equipment in a functional and presentable condition.
Immediately report damage or loss of department equipment.
Respond to questions asked by the general public, counsel juveniles and adults as necessary and make referrals when appropriate.
Prepare for Court and testify as necessary in official proceedings.
Take enforcement action, including custodial arrest, as appropriate in cases of violations of local ordinances, state laws or other controlling statutes within the jurisdictional boundaries of the City of Dover Police Department.
When assigned to operate a motor vehicle, officers shall ensure that the vehicle is visually inspected according to established procedures prior to assuming patrol duties. Officers shall immediately report all defects and damages sustained to the vehicle to the proper authority and complete all reports and forms required by current procedures.
Officers shall ensure that the assigned vehicle is clean and that no contraband, weapons or evidence has been left in the vehicle.
Maintain radio/mobile data equipment in an operational condition at all times and utilize proper procedure when utilizing any communications equipment.
Take precautions to avoid exposure to health hazards.
Assist victims of crimes.
Perform all duties as assigned.
PATROL RELATED DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class.)
Review activity/printouts concerning activity reported since the last tour of duty.
Serve or deliver warrants, summonses, subpoenas, and other official papers promptly and accurately when assigned.
Be alert to trends in criminal activity or conditions within the community that are favorable to the development of crime. Take preventive action to correct problems, and document action taken in police reports.
Randomly patrol the assigned sector for the purposes of crime prevention and law enforcement. Proper police patrol requires the following:
Direct and expedite the flow of traffic as necessary.
Ensure that traffic safety issues are resolved.
Perform other duties as assigned by proper authority.
Aggressive identification and apprehension of persons violating the law or wanted by the police;
Accurate and complete familiarity with the patrol areas within the city. In-depth knowledge of residents, merchants, businesses, roads, alleyways, paths and criminal activity within the patrol area is required;
Completion of detailed and accurate reports regarding the investigation of all crimes, vehicle accidents and other incidents requiring police attention and the completion of a report;
Protection and preservation of crime scenes;
Performance of public assembly and building security checks;
Identification and questioning of suspicious persons within the limitations imposed by the law;
Issuance of traffic citations and enforcement of laws relating to parking and traffic;
Reporting emergency and routine problems identified through patrol or citizen report. Ensuring the repair of traffic signals that are not functioning properly, street hazards and any other conditions that endanger public safety;
Patrol of schools, parks, and playgrounds;
Response to public emergencies and calls for service;
Preserve the peace at public gatherings, neighborhood disputes and family quarrels;
Respond to situations brought to the Officer's attention while in the course of patrol or when assigned by radio. Render first aid, when qualified, to persons who are ill or injured. Assist persons needing police services;
Remain within the assigned patrol area throughout the tour of duty except when a police emergency as defined by policy necessitates a temporary absence has been authorized.
INVESTIGATIVE DUTIES AND RESPONSIBILITIES:
Conduct thorough investigations of all offenses and incidents within the area of assignment as assigned. Collect evidence and record data which will aid in the identification, apprehension, and prosecution of offenders, as well as the recovering of property.
Maintain proficiency in latent fingerprint identification and recovery, photography, and investigative techniques such as interview and interrogation methods and procedures.
Ensure the proper packaging, marking and securing of all evidence and property coming into police custody.
Prepare affidavits, warrants and court complaints as necessary to the investigation.
Perform other duties as assigned by proper authority.
Individuals selected as entry level police officers are not required to have all of the training, or to have developed all of the skills necessary to perform the functions of the position immediately upon selection. Many of the skills and abilities will be learned over the probationary period of employment, while other capabilities will be assessed during the hiring process.
In order to function independently as a police officer, personnel shall be required to successfully develop the following knowledge, skills and abilities as part of the first year of probationary employment.
A working knowledge of police techniques, methods and procedures; knowledge of Federal, State and City laws and ordinances; knowledge of Court decisions relative to law enforcement; knowledge of community geography and demographics.
The ability to analyze situations quickly and objectively to determine the proper course of action to be taken; the ability to utilize self-defense techniques and equipment, restraining devices and firearms; the ability to operate motor vehicles under routine and emergency situations; the ability to establish and maintain effective working relationships with other law enforcement agencies, city employees and agencies, fellow employees, and the general public; ability to operate department equipment; ability to utilize computer equipment and sufficient keyboard skills to be proficient in report writing; the ability to project confidence, self-assurance and certainty to the public; the ability to project a neat, professional appearance to the public; the ability to communicate clearly, both verbally and in writing. Emotional stability and the ability to cope with stressful situations and confront hostile persons.
Physical capabilities sufficient to engage in confrontational physical arrest situations under a variety of circumstances, physical capabilities to subdue attacking persons as well as the physical capabilities to chase, apprehend and restrain individuals consistent with the enforcement of the law and apprehension of criminals. Physical capabilities sufficient to engage in activities that require greater than average strength, cardiovascular fitness and range of motion.
EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: High school diploma or GED. Additional course work in law enforcement, criminal justice, sociology or related field, or military duty in a closely related specialty or Associates degree in Criminal Justice, Law Enforcement or related field preferred. Certified in New Hampshire by Police Standards and Training as Police Officer upon appointment or within six months of appointment. Valid motor vehicle operator's license. Completion of college courses, military experience, or significant work experience involving interaction with the public and the development of social/people skills is preferred.
OTHER CONSIDERATIONS AND REQUIREMENTS:
The hiring process for this position will consist of a review of the applications and resumes, a written test, in person interview, a thorough background investigation, polygraph examination, psychological screening, a medical examination with drug screening and a physical fitness test. The hiring process is expected to take 1-3 months. Applicants that are not selected may reapply for any future openings and shall be evaluated as a new applicant unless they received written notice of their disqualification and the reasons thereof. Applicants who reapply shall not be subjected to any discrimination or bias due to their past performance in the hiring process.
The duties and responsibilities of this position are governed by an extensive and detailed set of policies and procedures that are complimentary to this description.
Personnel assigned as police officers may also be required to carry out the duties and responsibilities of any of the following assignments, positions or functions within the agency: Patrol officer, Detective, Youth Services Officer, Neighborhood Liaison Officer, DARE officer, and Field Training Officer (FTO).
The nature of the position requires employee to be in, and maintain, sound physical condition.
Employee required to attend annual recertification training program(s).
$28.2-40.8 hourly Auto-Apply 60d+ ago
GROUNDS MAINTENANCE WORKER I - GOLF COURSE (TEMP)
City of Manchester, Nh 3.8
Manchester, NH job
GROUNDS MAINTENANCE WORKER I - 6015 GRADE - 101 PAY RANGE - $18.87 - $26.90/hr Performs safety, operational, and maintenance activities within an assigned area of the Parks, Recreation, and Cemetery Department; performs related work as required.
DISTINGUISHING FEATURES OF THE CLASS:
The principal function of an employee in this class is to perform safety, operational, and maintenance activities in an assigned area of the Parks, Recreation, and Cemetery Department to ensure a pleasant and safe environment. The work is performed under the supervision and direction of an assigned supervisor, but some leeway is granted for the exercise of independent judgement and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with other City employees, Parks patrons, and the public. The principal duties of this class are performed in both an indoor and outdoor work environment with potential hazards.
EXAMPLES OF ESSENTIAL WORK:
* Performs light to heavy labor tasks, including shoveling and moving snow, chopping ice, sweeping floors, washing windows, mopping up spills, emptying garbage cans, and hauling the collected waste;
* Plants, waters, fertilizes, cultivates, mows, and rakes grass;
* Trims fence lines and the banks of drainage ditches;
* Assists in removal and cleanup of illegal encampments;
* Collects litter and debris; uses a blower to clear debris from walkways and parking lots;
* Uses hand tools such as picks, shovels, and rakes;
* Operates power equipment, including chain saws, edgers, weed eaters, push and riding mowers, field painters, snow guns, and mechanical ski lifts;
* Maintains assigned work areas in a safe and usable manner and enforces facility and safety rules;
* Inventories assigned areas and informs supervisor of any needed repairs and/or maintenance;
* Cleans, weeds, and mulches flower beds and waters as appropriate;
* Prunes shrubbery as necessary;
* Cleans and paints concession stands, field houses, and related Parks, Recreation, and Cemetery facilities;
* Cleans and stocks supplies in restrooms and locker rooms;
* Tests pool water chemistry;
* Repairs windows, doors, plumbing, and other fixtures;
* Performs manual tasks in the installation of water lines, irrigation systems, fencing, flag poles, benches, and picnic tables;
* Pressure washes sidewalks, stages, and paved areas;
* Constructs and maintains pitchers mounds and related components of athletic fields;
* Loosens, levels, and maintains dirt infields and baselines;
* Prepares playing fields through measuring and applying paint or marble dust;
* Installs and maintains soccer goals, outdoor basketball posts, football goalposts, bleachers, gates, fencing, backstops, and netting;
* Repairs worn areas of playing areas by cultivating, leveling grades, and/or replacing grass;
* Prepares athletic fields for competition by setting out bases or related equipment as needed;
* Monitors and maintains equipment in a safe operating condition and reports all damages to supervisor;
* Checks and maintains air, oil, fuel, spark plugs, mower blades, tires, etc.;
* Cleans equipment and work area;
* Removes grass for replanting over completed graves;
* Digs graves according to specifications;
* Covers open graves with plywood until the ceremony is held and the burial is complete;
* Sets up tents and all related equipment for burials;
* Fills and settles graves and installs markers and vases;
* Monitors facility patrons and enforces safety regulations;
* Performs various cashier assignments, including selling tickets, collecting cash payments, making change for cash transactions, counting money in cash till, and keeping daily account balances of cash received and tickets sold (ice guards only);
* Performs various clerical tasks, including answering phones, providing information to the public, and simple record keeping as required in assigned area;
* Prepares reports such as public attendance reports, incident and accident reports, and minor injury reports as required in assigned area;
* Resolves conflicts, complaints, and public relations issues as required in assigned area;
* Locks up and secures facilities upon completion of event;
* Provides guidance and demonstrations to new employees in similar positions;
* Keeps supervisors informed of work progress, issues, and potential solutions;
* Attends meetings and training to stay current on relevant practices and developments;
* Responds to citizen inquiries courteously and promptly;
* Coordinates regularly with others to enhance interdepartmental efficiency; and
* Performs additional duties as required by the classification.
REQUIRED KNOWLEDGE SKILLS AND ABILITIES:
* Substantial knowledge of operating procedures associated with assigned area within the Parks, Recreation, and Cemetery Department;
* Substantial knowledge of safety procedures involved in assigned area;
* Substantial knowledge of the proper operating procedures for all related equipment;
* Some knowledge of Departmental objectives and purposes;
* Skill in the use of picks, shovels, chain saws, edgers, weed eaters, push and riding mowers, and field painters, mechanical ski lifts for assigned area;
* Ability to skate (ice guards only);
* Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language;
* Ability to understand and follow oral and/or written policies, procedures, and instructions;
* Ability to prepare and present accurate and reliable reports containing findings and recommendations;
* Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;
* Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
* Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology;
* Integrity, ingenuity, and inventiveness in the performance of assigned tasks.
ACCEPTABLE EXPERIENCE AND TRAINING:
* Graduation from High School or possession of a GED; and
* Zero to two years of experience in ski areas, ice arenas, park facilities, and other related areas; or
* Any equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform the work.
REQUIRED SPECIAL QUALIFICATIONS:
* None.
ESSENTIAL PHYSICAL ABILITIES:
* Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to understand department and safety rules and regulations and work around high traffic areas;
* Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to work safely in heavy traffic and heavy equipment operation;
* Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate hand and power tools continuously;
* Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to work in trenches, in rough terrain, and access construction equipment;
* Sufficient strength and endurance, with or without reasonable accommodations, to lift, carry and move objects, through a full range of motion, up to 50 pounds occasionally, 30 pounds frequently, and 20 pounds continuously;
* Sufficient mobility and flexibility which allows the employee to stoop, kneel, crouch, stand, walk, push, pull, climb, and grasp repetitively in various locations throughout the City.
$18.9-26.9 hourly 60d+ ago
26-034 Heavy Equipment Operator 1-Utilities, Full-Time
City of Dover 3.9
Dover, NH job
The Utilities team of the Community Services Department is seeking an individual to be responsible for the safe and efficient operation of heavy motor equipment used in public works construction and maintenance activities including bulldozers, graders, mechanized rollers, snow removal equipment, loaders, backhoes, street sweepers, and similar types of heavy equipment.
This is a full-time, non-exempt, 40 hour per week position with a fantastic full time benefit package offering. $24.43 to $35.37 per hour. Position is open until filled.
DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class):
1. Operate assigned heavy construction and maintenance equipment in support of loading and transporting road construction materials, debris and equipment; excavation and road repair and maintenance work; and repair and maintenance of City facilities and equipment.
2. Service equipment and make minor field repairs; report need for major repair to supervisor and mechanics.
3. As assigned, direct the work of unskilled, semi-skilled and skilled workers involved in routine maintenance and construction activities related to public works and utilities field operations.
4. Operate vehicles in such a manner as to maintain the mechanical and structural integrity of assigned vehicles and in compliance with all laws, ordinances, policies and procedures at all times.
5. Prepare and operate equipment, on an emergency and seasonal basis, for snow removal and other seasonal clean up operations.
6. Perform various semi-skilled tasks essential to department and city operations when not engaged in heavy equipment operations.
7. Knowledge of the maintenance requirements, work hazards, safety practices and traffic laws relating to heavy equipment operation.
8. Maintains availability when requested to meet emergency situations.
9. Establishes and maintains effective working relationships with employees, other departments and agencies, and the general public.
10. Maintains familiarity with and executes safe work procedures associated with assigned work.
11. Performs other related duties as required.
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Knowledge of the functions, operating methods and care required of the heavy equipment used in public works and utilities projects. Knowledge of the maintenance requirements of heavy equipment and to detect equipment deficiencies and make necessary operational adjustments. Knowledge of the work hazards, safety practices and traffic laws relating to heavy equipment operation. Ability to understand, follow, and give oral and written instructions. Sufficient physical strength, conditioning and agility to perform strenuous manual labor for extended periods of time under varying weather and climactic conditions.
EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: High School diploma or equivalent. Three (3) years experience in the operation and maintenance of heavy construction and maintenance equipment OR an equivalent combination of education and experience, which demonstrates possession of the knowledge, skills and abilities required for the position. Must maintain valid New Hampshire CDL B with Air Brake Endorsement and Tanker Endorsement, CDL-A with endorsements preferred. Must maintain complete certification for NE Collection Systems Operator Certificate Grade II and State of NH Water Distribution Certification Grade II.
$24.4-35.4 hourly Auto-Apply 60d+ ago
26-055 Public Safety Dispatcher - Full-Time
City of Dover 3.9
Dover, NH job
The Public Safety Dispatch Center is the processing point for virtually all police and fire department telephone and computer communications entering (or leaving) the police department. Additionally, the Public Safety Dispatcher has significant involvement with walk-in traffic and is also involved in the processing of written correspondence. The dispatcher has primary responsibility for the initial deployment of public safety personnel and equipment subject to department policy.
The hiring process for this position will consist of a review of the applications and resumes, a written test, in person interview, a thorough background investigation, polygraph examination, and a medical examination with drug screening. The hiring process is expected to take 1-3 months. Applicants that are not selected may reapply for any future openings and shall be evaluated as a new applicant unless they received written notice of their disqualification and the reasons thereof. Applicants who reapply shall not be subjected to any discrimination or bias due to their past performance in the hiring process.
This is a full-time, 40 hour per week position. Must be willing/able to work a rotating shift. $22.73 to $32.84 per hour. Position is open until filled.
DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class):
1. Responsible to be thoroughly familiar with the department's procedures relating to the use of radio and other communications equipment and to maintain the computerized/manual call for service systems as well as the activity log.
2. Responsible to answer all telephone calls promptly and appropriately, and assist all complainants in a calm, civil, and professional manner.
3. Coordinate police, fire and ambulance activities at the scene of crimes, motor vehicle accidents fire scenes etc.
4. Dispatch police, fire and ambulance units as necessary and required.
5. Evaluate medical emergency situations and provide necessary assistance within the scope of training and procedure.
6. Responsible to be thoroughly familiar with emergency procedures that relate to matters requiring urgent police and fire attention so as to be capable of activating them immediately.
7. Acquire a thorough knowledge of the location and layout of streets, buildings, parks, housing areas and other significant areas of the community so as to maximize the accuracy and speed of dispatch.
8. Responsible to dispatch security, medical alert and fire alarms and dispatch appropriate response units.
9. Ensure that personnel who have been dispatched on calls are fully informed of all facts effecting the safety and efficiency of their response to the call.
10. Inform the Shift Commander when contact with an officer on patrol can not be made after a reasonable amount of time.
11. Monitor closed circuit television systems in order to insure station security and the proper supervision of persons confined.
12. Disseminate police information concerning wanted persons, stolen vehicles, missing persons, and other police information as may be received by the SPOTS computer, telephone or other means.
13. Render assistance to the members of the general public who make inquiries at Police Headquarters.
14. Recall off duty police personnel as may be necessary; recall off duty fire fighters as may be necessary in cases of serious fires or mutual aid assistance.
15. Report any deployment of Police Officers beyond their regularly assigned route or sectors to the Shift Commander or appropriate Division Commander.
16. Maintain equipment, especially the emergency call lines in working order and immediately report any malfunction or defect to the Communications Bureau Commander.
17. Record all significant communications as required by departmental procedures. Maintain the departmental daily log insuring an accurate recording of calls received and other significant events.
18. Explain departmental policy to the public when relative to the provision of police services.
19. Properly re-route calls for service where the offense/incident occurred in another jurisdiction.
20. Perform other duties as may be required.
21. Perform other related duties as required by the Chief of Police.
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Ability to operate complicated computerized communications equipment and utilize computerized dispatching systems under stressful situations. Ability to effectively prioritize emergency situations and requests for police and fire services. Ability to project a calm, confident appearance under stress. Knowledge of the street system and the geography of the Dover area as well as the ability to direct individuals to locations within the community. Ability to speak clearly and concisely and to provide detailed information/instructions to personnel/citizens under stressful circumstances. Possess emotional stability and the ability to work in a stressful, highly responsible environment. Ability to maintain confidentiality of information. Ability to think and act quickly, calmly, and accurately in an emergency situation. Ability to type accurately at a reasonable rate of speed. Ability to demonstrate a knowledge of public safety practices and procedures. Ability to understand and follow complex oral and written instructions. Ability to view monitoring equipment within the communications center. Ability to interact successfully with the news media. Ability to sit for extended periods of time. Knowledge of warrants of arrest and related items sufficient to allow for confirmation of wanted persons. Knowledge of department records systems. Ability to prepare in depth police reports. Ability to project confidence to the public. The ability to quickly and accurately evaluate situations and provide for the proper response or course of action.
EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: High School diploma or GED required. A two- or four-year degree from an accredited college is preferred.
$22.7-32.8 hourly Auto-Apply 5d ago
Peer Mentor Coordinator
Granite State Independent Living 4.2
Concord, NH job
Coordinate volunteer mentors and provide 1:1 peer support to mentee. Work closely with the supervisor to support recruitment, training, matching, and developing best practices that promote a positive and productive relationship with the mentee and mentors.
Essential Functions
Obtain and maintain training as a Peer Mentor.
Collaborate with United Spinal Association by attending and participating in offered meetings and training courses, sharing information with larger audience of consumers.
Maintain ongoing contact with consumers, mentors/mentees of the program to determine the effectiveness and satisfaction of the consumers, mentors/mentees in the program.
Recruit new mentors to the program, conduct presentations and other outreach activities routinely and as requested.
Provide peer support by phone and in person to consumers or potential consumers as requested by internal or external referral sources.
Participate and host Peer events in person, or virtually as assigned.
Track participation of mentors/mentees in Peer events.
In collaboration with supervisor, identify and or develop training material, and provide training and initial orientation for the mentors.
Assist in the development, refinement and success of the Peer Support/Mentor Program.
Network to increase community awareness of the Peer Support/Mentor Program.
Work with Supervisor to plan and promote Peer events through out the year to engage with Peer Groups, Mentors and Mentees.
Adhere to and promote the policies and procedures of the Peer Support/Mentor program, acting as a role model to the Mentors.
Represent GSIL on relevant external and internal committees and task forces.
Complete required documentation in appropriate system in a timely manner.
Travel required - Must have reliable transportation to attend in-person events and meetings across the state.
Other Responsibilities:
Participate in general GSIL events and activities.
Support and uphold GSIL policies and procedures, workplace regulations and safety practices.
Share news worthy information appropriately throughout the organization.
Attend and participate in periodic training as scheduled by GSIL.
Obtain resources and information on disability related issues to present to group members.
Conduct other duties as assigned that will increase options for people with disabilities to live independently in their communities.
Required Education and Experience
Lived experience with a disability.
Preferred education and experience
Personal experience and working knowledge of Consumer Directed services.
Experience as a mentor.
Strong oral and written communication skills.
Experience with group management, outreach, advocacy, and small group presentations.
Computer and data entry skills.
*Physical/Mental Demands
While performing the duties of this position, the individual is regularly required to sit, use a computer, a telephone, and attend regularly occurring peer group meetings. Employee may occasionally need to exert up to 5 pounds of force to lift and carry presentation materials. Judgment and creativity are required to make decisions.
Reasonable accommodation will be made available to assist persons with disabilities to perform the essential functions.
About Us
Granite State Independent Living is a statewide non-profit and New Hampshire's only Center for Independent Living, we stay close to our roots with a focus on our 5 core services of education, information, advocacy, support, and transition services for people with disabilities and underserved youth. We can speak and think with authority on behalf of the people we serve and support because we are led by a board of directors and staff of which over 51% are people with disabilities.
We carry out our mission through our Home Care Services, Community-Based Disability Supports and Employment Services. With the help of our local New Hampshire communities, we assist people with the tools for living life independently, so they can change their lives for the better. While much has changed over the years, one thing remains the same; GSIL is committed to the principle of personal choice and direction.
$31k-36k yearly est. 11d ago
Lead Telephone Operator Emergency Dispatcher
City of Hitchcock 4.0
Keene, NH job
is onsite at Cheshire Medical Center in Keene, NH. This is not a remote position.
Monday-Friday 10:30am-7:00pm.
The DH benefit's package starts the first day of employment.
Performs duties of Operator Services Telephone Operator, all levels, and provides leadership and training to new staff. Manages the performance of communications equipment, computers and databases. Provides operational support to the Operator Services team and provides input to leadership regarding individuals' performance.
Responsibilities
Provides training and guidance for employees. Assists in system training.
Investigates problems and concerns from other Medical Center personnel, patients and outside resources, concerning Communications Center services and operations.
Ensures all emergency situations are handled according to policy. Follows up on any problem or concerns related to Emergency situations.
Maintains and updates Communications Center databases to ensure the accuracy of information for Center operations.
Handles operational issues, questions, and troubleshoots problems/ difficulties. Records and directs complaints and problems among co-workers to the Communication leadership. Oversees and ensures the smooth functioning of the communications system, including PBX system, audio and radio paging, census system, fire board, and HEAR radio. Locates and defines system problems, and notifies appropriate people to repair system.
Provides system problem diagnosis and completes troubleshooting procedures for radio paging, telephone and computer system. Performs computer system maintenance and/or backup for the paging system and the voice mail systems.
Maintains and issues spare radio pagers as required and per procedure.
Assists supervisor in performance assessments of the technician staff.
Participates in a rotation of weekend on call.
Performs other duties as required or assigned.
Qualifications
High School Diploma or Equivalent.
Three (3) years working in a telephone-based customer service role utilizing a switchboard/multiline phone, minimum of two (2) years must be in a hospital or medical facility, preferably a Dartmouth Health Member site, required.
Intermediate Computer Skills
Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.Demonstrated outstanding communication and interpersonal service skills and ability to work both independently and as part of a team required.
Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
Demonstrated expertise in all Center operations, systems and equipment.
Excellent organization, initiative, problem solving skills and attention to detail.
Complying with D-H policies and standards for all actions related to their role.
Required Licensure/Certifications
911 Training Certification within first six (6) months of employment
We can recommend jobs specifically for you! Click here to get started.
$35k-42k yearly est. Auto-Apply 5d ago
U.S. Customs and Border Protection Officer
U.S. Customs and Border Protection 4.5
Manchester, NH job
Customs and Border Protection Officer (CBPO)
NEW RECRUITMENT INCENTIVES!
U.S. Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America. You will be part of the Department of Homeland Security workforce, protecting American interests and securing our nation.
If you are looking for a rewarding career with great pay, benefits, and job stability, now is the time to make your move.
DON'T FORGET TO CHECK OUT THE INCENTIVES - SEE SALARY SECTION BELOW
As a Customs and Border Protection Officer (CBPO), you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a CBPO makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.
Typical assignments include:
Enforcing customs, immigration, and agriculture laws and regulations.
Facilitating the flow of legitimate trade and travel.
Conducting inspections of individuals and conveyances.
Determining the admissibility of individuals for entry into the United States.
Preventing the illegal entry of individuals and prohibited goods and the smuggling of illegal drugs and other contraband.
Duty Locations -
Incentives available for some locations
You will be asked to provide your preference for one of the following mission-critical locations:
Anchorage, AK; Douglas, Lukeville, Nogales and San Luis, AZ; Calexico, Otay Mesa, San Francisco, San Ysidro, and Tecate, CA; Washington, D.C.; Key West, Miami, and Orlando, FL; Honolulu, HI; Chicago, IL; Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, and Vanceboro, ME; Detroit, Port Huron, and Sault Ste Marie, MI; Grand Portage and International Falls, MN; Raymond, Roosville, Sweetgrass, and Wild Horse, MT; Columbus and Santa Teresa, NM; Alexandria Bay, Champlain, Massena, Trout River, and Buffalo, NY; Dunseith, Pembina, and Portal, ND; Brownsville, Dallas, Del Rio, El Paso, Hidalgo, Laredo, Presidio, Progreso, and Houston, TX; Beecher Falls, Derby Line, Highgate Springs, Norton, and Richford, VT; Blaine, Oroville, and Sumas, WA.
The preference locations listed above are expected to have vacancies available in the future, however, if the duty locations do not have vacancies at the time of your final offer, you may be offered a duty location in another geographic location within the United States. Locations offered are based on operational and mission requirements and critical agency hiring needs for entry-level CBPOs as determined by the CBP Office of Field Operations (OFO).
Salary -
and Duty Location Recruitment Incentives
- and Benefits
**Recruitment Incentive** Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102 ) will be offered up to a $15,000 incentive per year, for a three-year service contract, in the following locations:
Arizona: Douglas, Lukeville, Nogales, San Luis
California: Calexico
Hawaii: Honolulu
Maine: Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, Vanceboro
Michigan: Detroit, Port Huron, Sault Sainte Marie
Minnesota: Grand Portage, International Falls
Montana: Raymond, Sweetgrass
New York: Alexandria Bay, Champlain, Massena, Trout River
North Dakota: Dunseith, Portal
Vermont: Beecher Falls, Derby Line, Highgate Springs, Norton, Richford
Washington: Blaine, Oroville
**Recruitment Incentive** Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102 will be offered up to a $15,000 incentive per year, for a four-year service contract, in the following locations:
California: Otay Mesa, San Francisco, San Ysidro, Tecate
Florida: Key West
North Dakota: Pembina
Annual Base Salary for newly appointed CBPOs varies as follows:
GS-5 and GS-7 $40,332 - $109,952 per year
Locality pay varies by duty location.Note: A fully trained CBPO is eligible for up to $45,000 in overtime pay in addition to the starting salary. Grade level eligibility and salaries vary depending upon background, including experience and education, and duty location of the opportunity. This is a career ladder position with a grade level progression of GS-5, GS-7, GS-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in each grade level. Promotions are at the discretion of the agency. Officers are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Qualifications:
You qualify for the GS-5 grade level if you possess one of the following:
Experience:A minimum of three (3) years full-time general work experience that demonstrates the ability to meet and deal with people and the ability to learn and be able to apply a body of facts; OR
Education Substitution:A bachelor's degree or successful completion of a full four (4)-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR
Combination of Experience and Education:A combination of successfully completed college education AND general work experience. This will be calculated using your resume and official or unofficial college transcripts submitted with your application.
You qualify for the GS-7 grade level if you possess one of the following:
Experience: A minimum of one (1) year of specialized full-time work experience equivalent to at least the next lower grade level that includes:
Performing physical inspections of people, documents or goods for criminal activity, fraud, and/or illegal operations.
Utilizing observational techniques, evaluating facts, and reviewing documentation while applying Federal, State, or local laws and regulations.
Making determinations in compliance with laws and regulations that may lead to arrests, seizure of property, fines, and/or penalties based on findings. OR for the GS-7 grade level:
Education Substitution:A bachelor's degree with Superior Academic Achievement based on (1) class standing, (2) grade-point average (3.0 or higher), or (3) honor society membership; OR one (1) full year of graduate-level education. This education must demonstrate the knowledge, skills, and abilities necessary to do the work: OR
Combination of Experience and Education:A combination of specialized work experience equivalent to the next lower grade level AND graduate level education from an accredited college or university. This will be calculated using your resume and official or unofficial transcripts submitted with your application.
If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-9 grade level. See the GS-9 Job Opportunity Announcement (JOAs) at USAJOBS, the federal government's official employment site to determine if you qualify.
Other Requirements:
Citizenship: You must be a U.S. Citizen to apply for this position.
Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three (3) of the last five (5) years.
Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Customs and Border Protection Officer position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training:You will be required to complete a paid pre-academy orientation for approximately two (2) weeks at your home port. You will then attend a 101-day training program - CBP Field
Operations Academy - conducted at the Federal Law Enforcement Training Center (FLETC) located in Glynco, GA. This training consists of basic law enforcement skills, immigration laws, firearms training, examination of cargo/bags/merchandise, physical fitness, etc. Candidates assigned to the southern border, Miami, or Puerto Rico duty locations must attend and pass an online Spanish training program, which will be completed at their home port. Successful completion of the Academy is required for this position.
How to Apply:
Click the Apply button on this site. You will be linked to the CBP Talent Network page. For Position of Interest, select Customs and Border Protection Officer. You'll then receive a link(s) to the CBPO JOA(s) on USAJOBS to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the CBPO Entrance Exam. As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with OFO and CBP.
$40.3k-110k yearly 60d+ ago
Supply Chain Management Tech II - Medical Supply
City of Hitchcock 4.0
Lebanon, NH job
$3,000 sign on bonus.
DH benefits start the first day of employment.
Responsible for the receipt, storage, accountability, and distribution of all equipment and supplies held in stock and/or requested by the medical center. Monitors and assures that an adequate level of supplies and patient care equipment are maintained within the Materials Department and appropriate par level supply storage areas. Under limited supervision, resolves and fulfills all customer requests and inquiries. Work situations are routine and physically demanding, requiring organization, attention to detail, customer service skills, and the ability to use multiple software applications during performance of all job duties. Internal contacts include staff and management throughout the organization. External contacts include vendors and suppliers.
Responsibilities
Regulatory:
Adheres to infection prevention protocols when transporting patients, soiled linen, contaminated equipment, and specialty carts.
Responds to Supply Chain Management emergency management procedures.
Processes hazmat material, and waste following DH policies and procedures.
Complies with all Joint Commission and Department of Health requirements and ensures work area is compliant with requirements.
Responds to recall request timely to ensure product and equipment are removed from circulation to ensure patient and staff safety.
Customer:
Maintains a professional working relationship with, and provides customer service to, clinical staff and other internal departments.
Interacts with patients and patient family during patient transport and upon hospital discharge. Provides last impression to patient upon discharge from the hospital.
Other:
Assists in maintaining a clean and safe environment in the Receiving, Distribution, and PAR supply rooms areas, keeping those areas free of fire and safety hazards
Contributes to the success of the organization, keeping current on new developments within the system, and by performing other duties as needed or assigned.
Performs other duties as required or assigned.
Inventory Management:
Delivers supplies and equipment to requesting departments, obtaining a receipt signature for items delivered when required, and assisting the department with the unloading of the items
Replenishes, maintains, and exchanges clinical procedure carts. May deliver medications or have access to medication storage areas to deliver supplies, IV solutions, or equipment.
Notes any shipping discrepancies or damages on the shipping documentation
Packages and processes supplies and materials being returned to vendors or other facilities and coordinates shipping
Rotates and stores stock supplies within its designated Distribution Storeroom or PAR location
Monitors Distribution stock levels to assure that adequate levels are maintained and brings inventory discrepancies to the attention of the Inventory Control Specialist and Supply Chain Operations Supervisor
Inventories par level supply storage areas utilizing a handheld computer or manual inventory method
Picks supplies from stock and replenishes department par level storage areas
Inputs, picks, packages, and delivers department supply requisitions and shopping guide orders
Receipts for all incoming supplies and materials from vendors, carriers, and delivery services noting any shipping discrepancies or damages on the shipping documentation
Credits unused, serviceable stock supplies returned from departments
Checks dated stock to insure acceptable expiration periods and disposes of expired stock according to inventory control procedures
Creates, updates, and processes department shopping guides and par level listings as directed utilizing the Material Management computer system
Works closely with the Inventory Control Specialist in maintaining the accuracy of the products in the supply locations
Assists in the annual physical inventory
Equipment:
Operates material handling equipment to include pallet jacks, pallet lift, hand trucks, and flatbed or stock carts
Participates in all phases of product and equipment recalls throughout the facilities, locates and secures product and processes according to procedure
Manages the collection of soiled clinical equipment from around facility following established Infection Prevention guidelines
Manages the distribution of clinical equipment to set PAR levels on clinical floors utilizing the RFID system
Responsible for the accurate replenishment, maintenance, and exchange of clinical procedure carts
Works closely with the Biomed department in maintaining the clinical equipment by performing a user level pre-maintenance check
Qualifications
High school graduate or equivalent preferred.
Four years' experience in receiving, distribution of products, warehousing, storekeeping, hospital Central Service or Inventory Control preferred (or combination of knowledge and education that would exhibit the qualifications to execute the duties of the position)
Experience with DH MMIS system (PeopleSoft)
Ability to utilize the EPIC system to monitor requests from clinical staff
Computer input/keyboard experience desired
Computerized Supply Chain Management system experience preferred
Experience in using an electronic signature software preferred
Basic experience in PC business applications including MS Word and Excel
Knowledge of hospital medical supplies and terminology
Knowledge of and skill in the use of personal computer and related systems and software
Skill in good oral, written, and interpersonal communication
Ability to do basic math calculations and apply them to the day-to-day job process
Ability to operate equipment, pallet jacks and lifts as required
Ability to work efficiently under pressure
Ability to work independently and take initiative
Ability to set priorities and use good judgment
Ability to meet organization and departmental appearance standards on the job
Ability to constantly stand and walk
Mobile dexterity to include bending, stooping, pushing, pulling, climbing, and reaching
Ability to frequently lifting of up to 50 pounds, infrequent lifting of greater than 50 pounds
Ability to withstand exposure to weather and environmental conditions of a warehouse and open bay receiving dock
Ability to frequent push and pull equipment such as carts weighing from 5 lbs. to 450 lbs.
Required Licensure/Certifications
None
We can recommend jobs specifically for you! Click here to get started.
$39k-50k yearly est. Auto-Apply 9d ago
Internship - Home, Community and/or Employment
Monadnock Developmental Services 4.0
Keene, NH job
Job Description
Part-time hours, flexible schedule, $16.50 per hour
Paid internships are available for students interested in working with individuals with developmental disabilities. Internship opportunities are available in home, community and employment settings. Specific duties and responsibilities vary depending on the individual supported and where support services are provided.
Interns must be 18 or older and enrolled in an educational program. Experience working with people with developmental disabilities is a plus, but not required. Interns must complete all agency required trainings. Training includes online modules and 16 hours direct supervision from a Program Manager/Mentor.
Possible Internship Activities/Duties
Assists individual to develop and maintain independent living skills in areas including: social skills, cooking and nutrition, communication, money management, community integration, household duties, safety, health and personal hygiene.
Assists individual to access and engage in social, community participation activities.
Provides individualized support to the individual to learn employment related skills and maintain employment.
Provides coaching and feedback in the areas of grooming, communication, and behavior.
Supports individual to achieve the goals outlined in their individual service agreement and behavior plan.
Accurately documents all program data, including but limited to: daily notes, medication logs, incident reports, progress notes, mileage reimbursement forms, seizure logs, and weight in a timely manner.
Follows safety protocols to foster a safe working environment.
Adheres to all relevant policies and procedures.
Maintains individual's confidentiality.
Recognizes and acts on the legal responsibilities concerning the safety and welfare of the individual.
Pre-employment Background Check Requirements: Criminal records, motor vehicle record, Bureau of Adult and Aging Services (BAAS), Division of Child, Youth and Families (DCYF), Office of Inspector General (OIG)
$16.5 hourly 18d ago
Project Manager - Research Associate
City of Hitchcock 4.0
Lebanon, NH job
The Department of Psychiatry is seeking a manager to oversee its Neuroimmune Psychiatry Research portfolio. The individual will assist with submitting extramural funding proposals, operationalizing and activating clinical trials, and will play an integral role in the development and expansion of the program.
The Neuroimmune Psychiatry Research Program studies the relationship between infection, inflammation, immunity and neuropsychiatric disease to improve diagnostics and therapeutic interventions. Research studies recruit from Dartmouth Health's Neuroimmune Psychiatric Disorders Clinic, an international leader in the treatment of these disorders. Investigators within the program also work closely with external partners at a national and international level.
The successful candidate will have experience with a) federal grant proposals in a coordinator, supervisor or central office role and 2) regulatory compliance workflows. The position will be accountable for the supervision of assigned clinical research personnel, assessing protocol feasibility, managing study lifecycles, identifying potential funding opportunities, and designing and providing training programs for clinical research staff.
This is an exciting opportunity to play an essential role in defining and operationalizing a growing research program.
Responsibilities
Establishes project objectives, policies, procedures and performance standards for assigned projects.
Leads Project Management Team sessions and reviews with Center staff and faculty, including all levels of management.
Supervises research assistant, data collection and other staff assigned to project execution.
Initiates and maintains liaison with Center management team and other contacts to facilitate project activities.
Manages multiple, parallel projects using formal project planning techniques.
Represents Center in project meetings and attend strategy meetings.
Responsible for the oversight and management of resources allocated to your project.
Establishes effective coordination and communications processes to report as a minimum, schedule, performance, costing, risks and mitigation strategies.
Maintains and adheres to project deadlines, timelines, and deliverables.
Compiles project status reports. Develops and writes project process and outcome reports.
Strong leadership, interpersonal, organizational, presentation and communication skills; ability to foster a collaborative team environment; ability to communicate effectively and respectfully to a diverse community.
Performs other duties as required.
Qualifications
Bachelor's Degree with 3 years of experience in project management.
Previous healthcare industry experience preferred.
Strong analytical problem solving skills with demonstrated skills to define scope and analyze complex, cross-functional problems and processes.
Basic knowledge in research evaluation design and descriptive statistics.
Excellent communication, organizational, decision making and leadership skills with the ability to work independently and as part of a team.
Excellent writing skills and experience in scientific writing and presentations.
Must be skilled in the use of MS Word, Excel, PowerPoint and Outlook.
Required Licensure/Certifications
None
We can recommend jobs specifically for you! Click here to get started.
$123k-232k yearly est. Auto-Apply 43d ago
Utility Technician
Town of Hanover 3.9
Hanover, NH job
Job DescriptionSalary: $25.15-$38.67
Utility Technician
Department: Department of Public Works Water Division Job Code: WD/3 Employment Type: Full-Time Reports To: Water Superintendent
Keep a community runningone system at a time.
The Town of Hanover is seeking a skilled, dependable professional to help maintain one of the communitys most essential services: safe, reliable drinking water. This position offers the opportunity to work hands-on in the field and at the treatment facility, contributing directly to public health, infrastructure reliability, and quality of life in a highly engaged Upper Valley community.
Why Join Us & Benefits Town of Hanover, NH
Play a vital role in protecting public health and maintaining critical infrastructure
Work hands-on with modern water treatment and distribution systems
Join a professional, team-oriented Department of Public Works
Serve a community that values quality municipal services
Enjoy competitive compensation and a comprehensive benefits package, which may include:
Health and dental insurance
Participation in the New Hampshire Retirement System
Paid holidays, vacation, and sick leave
Town-paid disability and life insurance
Opportunities for training, certification, and professional growth
Benefit from the stability and work-life balance of municipal employment
The Utility Technician performs technical duties in support of the operation, maintenance, and repair of the Towns water treatment and filtration facility, storage reservoirs, and water distribution system. This position plays a critical role in ensuring safe, compliant, and reliable drinking water service for the community.
Essential Duties and Responsibilities
Assist with the repair, operation, installation, maintenance, and servicing of water mains, services, valves, hydrants, and related appurtenances
Perform restoration of disturbed areas, including asphalt pavement patching, concrete sidewalk repair, and restoration of vegetated areas
Assist in locating water lines, leaks, valves, and services
Perform water service taps
Inspect work performed by private contractors as required
Collect distribution system water samples and perform required testing for compliance and operational control
Assist with water treatment facility operations, including monitoring systems, routine sampling, testing, and chemical feed adjustments
Read, repair, and replace water meters
Perform minor routine maintenance on equipment and vehicles
Install, maintain, and repair fire hydrants and ensure year-round access
Mow and trim grass around facilities, fence lines, dam faces, and rights-of-way
Maintain safety signage, warning devices, and traffic control at work sites
Respond to after-hours emergencies as required
Monitor reservoir levels and perform periodic inspections
Prepare daily work reports
May be assigned to work as part of a DPW utility crew
Perform related duties as assigned
Knowledge, Skills, and Abilities
Knowledge of water treatment and distribution system operations, including treatment techniques, instrumentation, laboratory procedures, and sampling
Knowledge of applicable state and federal regulations, town ordinances, and departmental policies
Skill with operating job-related tools, equipment, and vehicles
Proficiency with computers and job-related software
Strong problem-solving, planning, and prioritization skills
Ability to work collaboratively in a team environment
Effective oral and written communication skills
Physical Demands and Work Environment
Work involves sitting, standing, walking, bending, crouching, and stooping
Frequent lifting of light to heavy objects and climbing ladders
Use of tools and equipment requiring a high degree of dexterity
Ability to distinguish colors and utilize sensory awareness (sight, smell, etc.)
Work performed in a water treatment plant and outdoors, including cold or inclement weather
Exposure to moving machinery and treatment chemicals; use of protective equipment required
Minimum Qualifications
High school diploma or equivalent plus one to two years of relevant work experience, or an equivalent combination of education, training, and experience (including apprenticeship or internship experience)
Possession of, or ability to readily obtain, appropriate state certification for water treatment or distribution
Possession of, or ability to readily obtain, a valid New Hampshire drivers license appropriate for the equipment operated
Hours of Work:
40 hours a week: 7:00am- 3:30pm Mon-Fri
Union, Non-Exempt Position
Take the next step in a stable, hands-on municipal careerapply today to join the Town of Hanover Department of Public Works.
The Town of Hanover is an Equal Opportunity Employer. The Town does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to creating a diverse and inclusive workplace and encourage qualified candidates from all backgrounds to apply.
$25.2-38.7 hourly 5d ago
Crossing Guard
City of Lebanon, Nh 3.5
Lebanon, NH job
The City of Lebanon is looking for to fill openings as a seasonal part-time crossing guard. The role of a crossing guard assists school children in crossing traffic intersections at an assigned post during the hours when children are entering and leaving school. Position requires sound judgment in the safe and effective control of traffic and pedestrians. Applicants must have good public relations skills has it has significant contact with the public. The incumbent works in outdoor weather conditions and is exposed to extremes of heat/cold; noise; odors; inclement weather (e.g. rain snow) and moving vehicles/traffic and pedestrians. This part-time school year position averages 10 to 15 hours per week.
Responsibilities include, but are not limited to:
The main responsibility of a crossing guard is to provide a safe crossing for adult and juvenile pedestrians by controlling traffic at designated crossings.Assigned to a cross walk during mornings and afternoons when school is in session.
Physical Requirements:
Position is required to stand for up to one hour or more in duration; must be able to walk, see/hear/speak clearly and fully extend arms overhead and out to the side. Position requires normal vision requirements and must be able to distinguish different colors to identify traffic signals and possess depth perception to gauge safe distances between vehicles and pedestrians. Hand and eye coordination required to perform clear signaling. Must maintain alertness to traffic, pedestrian movement and traffic signals for extended periods of time.
Hours of Work:
Monday-Friday, morning and afternoon when school is in session.
Join us at the City of Lebanon and discover a place where your career can flourish while you enjoy a fulfilling lifestyle. Apply today and be part of a team that values your skills, passions, and well-being. Your future starts here!
Exempt : No
Type : Seasonal
Department : Police Department
Location : Police Department
$34k-41k yearly est. 60d+ ago
Phlebotomist - Lab-Phlebotomy in Lebanon, NH
City of Hitchcock 4.0
Lebanon, NH job
This posting is specifically for positions located at our Lebanon, NH campus.
We are seeking candidates looking for permanent employment for the positions listed below.
Our team of 40+ phlebotomists is integral to our laboratory and overall hospital operations. They collect and share vital information with our Laboratory Scientists and Pathologists to help DHMC and Clinics achieve their mission of providing each person with the best care, in the right place, at the right time, every time.
We are seeking candidates with prior Phlebotomy experience, or those looking to start a new career as a Phlebotomist, for whom we will provide on-the-job training on the position/shift you are offered.
The Phlebotomist collects blood samples from patients of all ages. Identifies patients and procures samples.
We are currently recruiting for the following position(s):
Outpatient team:
Full-time, day-shift position working Monday-Friday, 9:30 am - 6:00 pm with rotating Saturdays.
Part-time, 20-hours-per-week day-shift position working Monday-Friday, 7:00 am - 11:00 am or 2:00 pm - 6:00 pm with rotating Saturdays.
Per diem, day-shift position working agreed-upon scheduled hours.
Full-time hours are required for all positions during the training period.
We are offering the following incentives:
A $2,500* bonus for day shifts and evening shifts
A $5,000* bonus for night and early morning shifts
We also offer shift differential rate increases for evenings (10%), nights and early mornings (20%), and weekends (15%). The rate is compounded on weekends.
*Restrictions and certain conditions apply (pro-rated for part-time position, and per diem does not receive the bonus)
Responsibilities
Obtains blood specimens from outpatients. Maintains knowledge of specific specimen requirements, and follows the correct order of draw based on tube type and special handling of tests. Utilizes proper resources for obtaining specimen requirement information.
Collects and enters off-site blood work into system.
Completes and processes a variety of forms. Obtains pre-authorizations and patient signatures.
Prepares specimens for in-lab testing or off-site shipment. Processes specimens that require special handling according to established procedures or protocols.
Ensures blood drawing stations are clean and well stocked.
Performs other duties as required or assigned.
Qualifications
High school graduate or the equivalent required.
1 year of medical/technical experience desired.
Excellent communication and interpersonal skills required.
Proven work experience with the public.
Strong computer ability desired.
Applicant must be honest, dependable, able to multi-task, and be detail oriented.
Required Licensure/Certifications
BLS required within 30 days of employment.
Certification as Phlebotomy Technician - PBT preferred within 6 months of hire date. Issuing source American Society for Clinical Pathology (ASCP) preferred.
We can recommend jobs specifically for you! Click here to get started.
$34k-43k yearly est. Auto-Apply 4d ago
26-008 Lifeguard I, Part-Time
City of Dover 3.9
Dover, NH job
Performs professional work in the safety and use of swimming pool(s), assists in coordinating various aquatics programs and facility maintenance as needed. Greets general public, answers questions and collects fees.
Part-time, hours vary. $15.82 per hour. Position is open until filled.
DUTIES AND RESPONSIBILITIES: (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class):
1.Greet public using the aquatic facilities.
2.Participate in the patrolling of the pool.
3.Receive user's fees and handle cash drawer.
4.Collect fees for memberships, lockers, and facility use.
5.Maintain and enforce safety rules and regulations.
6.Distribute a variety of brochures, calendars, letters, posters, news releases, flyers, and related communications regarding recreation programs.
7.Respond to public inquiries about aquatics programs made by telephone, correspondence, or in person.
8.Perform a variety of miscellaneous duties such as answering phone, typing correspondence, running errands,picking up supplies needed for activities, selling tickets, collecting fees, and help set up for special events.
9.Supervise classes and activities for persons engaged in aquatics programs and co-sponsored programs.
10.Assist and attend various aquatics competitions throughout the year as needed.
11.Assist in regular and special aquatics programs, and register participants.
12.Assist in the maintenance of the swimming pool to include monitoring and maintaining pool filtration system.
13.Monitor pool water chemistry through testing of water samples. Adjust chemistry as needed to maintain standards.
14.Establishes and maintains effective working relationships with employees, other departments and agencies, and the general public.
15.Maintains familiarity with and executes safe work procedures associated with assigned work.
16.Perform related work as required.
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Knowledge of First Aid and water rescue operations. Ability to work under physically and emotionally stressful situations. Demonstrated oral and written communication skills. Ability to follow oral and written orders, directions and instructions, and abides by the rules and regulations of the department. Ability to work safely in changing work environments both inside and outside including exposure to chemicals. Ability to lead and instruct others in techniques and methods used in various work activities. Ability to write reports and maintain accurate records. Ability to establish and maintain effective working relationships with employees, other agencies and the general public. Thorough knowledge of swimming, water safety skills and techniques and related activities. Good physical condition and stamina.
EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: High school diploma and a minimum of two years experience in aquatic program(s). Certification as Lifeguard Instructor with CPR and First Aid. Water Safety Instructor, certification as a pool operator, and/or Swimming Instructor/Trainer preferred. Valid motor vehicle operator license.
$15.8 hourly Auto-Apply 60d+ ago
26-034 Heavy Equipment Operator 1-Utilities, Full-Time
City of Dover 3.9
Dover, NH job
Job Description
The Utilities team of the Community Services Department is seeking an individual to be responsible for the safe and efficient operation of heavy motor equipment used in public works construction and maintenance activities including bulldozers, graders, mechanized rollers, snow removal equipment, loaders, backhoes, street sweepers, and similar types of heavy equipment.
This is a full-time, non-exempt, 40 hour per week position with a fantastic full time benefit package offering. $24.43 to $35.37 per hour. Position is open until filled.
DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class):
1. Operate assigned heavy construction and maintenance equipment in support of loading and transporting road construction materials, debris and equipment; excavation and road repair and maintenance work; and repair and maintenance of City facilities and equipment.
2. Service equipment and make minor field repairs; report need for major repair to supervisor and mechanics.
3. As assigned, direct the work of unskilled, semi-skilled and skilled workers involved in routine maintenance and construction activities related to public works and utilities field operations.
4. Operate vehicles in such a manner as to maintain the mechanical and structural integrity of assigned vehicles and in compliance with all laws, ordinances, policies and procedures at all times.
5. Prepare and operate equipment, on an emergency and seasonal basis, for snow removal and other seasonal clean up operations.
6. Perform various semi-skilled tasks essential to department and city operations when not engaged in heavy equipment operations.
7. Knowledge of the maintenance requirements, work hazards, safety practices and traffic laws relating to heavy equipment operation.
8. Maintains availability when requested to meet emergency situations.
9. Establishes and maintains effective working relationships with employees, other departments and agencies, and the general public.
10. Maintains familiarity with and executes safe work procedures associated with assigned work.
11. Performs other related duties as required.
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Knowledge of the functions, operating methods and care required of the heavy equipment used in public works and utilities projects. Knowledge of the maintenance requirements of heavy equipment and to detect equipment deficiencies and make necessary operational adjustments. Knowledge of the work hazards, safety practices and traffic laws relating to heavy equipment operation. Ability to understand, follow, and give oral and written instructions. Sufficient physical strength, conditioning and agility to perform strenuous manual labor for extended periods of time under varying weather and climactic conditions.
EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: High School diploma or equivalent. Three (3) years experience in the operation and maintenance of heavy construction and maintenance equipment OR an equivalent combination of education and experience, which demonstrates possession of the knowledge, skills and abilities required for the position. Must maintain valid New Hampshire CDL B with Air Brake Endorsement and Tanker Endorsement, CDL-A with endorsements preferred. Must maintain complete certification for NE Collection Systems Operator Certificate Grade II and State of NH Water Distribution Certification Grade II.
Powered by JazzHR
Ih1QcIwesF
$24.4-35.4 hourly 11d ago
26-055 Public Safety Dispatcher - Full-Time
City of Dover, de 3.9
Dover, NH job
The Public Safety Dispatch Center is the processing point for virtually all police and fire department telephone and computer communications entering (or leaving) the police department. Additionally, the Public Safety Dispatcher has significant involvement with walk-in traffic and is also involved in the processing of written correspondence. The dispatcher has primary responsibility for the initial deployment of public safety personnel and equipment subject to department policy.
The hiring process for this position will consist of a review of the applications and resumes, a written test, in person interview, a thorough background investigation, polygraph examination, and a medical examination with drug screening. The hiring process is expected to take 1-3 months. Applicants that are not selected may reapply for any future openings and shall be evaluated as a new applicant unless they received written notice of their disqualification and the reasons thereof. Applicants who reapply shall not be subjected to any discrimination or bias due to their past performance in the hiring process.
This is a full-time, 40 hour per week position. Must be willing/able to work a rotating shift. $22.73 to $32.84 per hour. Position is open until filled.
DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class):
1. Responsible to be thoroughly familiar with the department's procedures relating to the use of radio and other communications equipment and to maintain the computerized/manual call for service systems as well as the activity log.
2. Responsible to answer all telephone calls promptly and appropriately, and assist all complainants in a calm, civil, and professional manner.
3. Coordinate police, fire and ambulance activities at the scene of crimes, motor vehicle accidents fire scenes etc.
4. Dispatch police, fire and ambulance units as necessary and required.
5. Evaluate medical emergency situations and provide necessary assistance within the scope of training and procedure.
6. Responsible to be thoroughly familiar with emergency procedures that relate to matters requiring urgent police and fire attention so as to be capable of activating them immediately.
7. Acquire a thorough knowledge of the location and layout of streets, buildings, parks, housing areas and other significant areas of the community so as to maximize the accuracy and speed of dispatch.
8. Responsible to dispatch security, medical alert and fire alarms and dispatch appropriate response units.
9. Ensure that personnel who have been dispatched on calls are fully informed of all facts effecting the safety and efficiency of their response to the call.
10. Inform the Shift Commander when contact with an officer on patrol can not be made after a reasonable amount of time.
11. Monitor closed circuit television systems in order to insure station security and the proper supervision of persons confined.
12. Disseminate police information concerning wanted persons, stolen vehicles, missing persons, and other police information as may be received by the SPOTS computer, telephone or other means.
13. Render assistance to the members of the general public who make inquiries at Police Headquarters.
14. Recall off duty police personnel as may be necessary; recall off duty fire fighters as may be necessary in cases of serious fires or mutual aid assistance.
15. Report any deployment of Police Officers beyond their regularly assigned route or sectors to the Shift Commander or appropriate Division Commander.
16. Maintain equipment, especially the emergency call lines in working order and immediately report any malfunction or defect to the Communications Bureau Commander.
17. Record all significant communications as required by departmental procedures. Maintain the departmental daily log insuring an accurate recording of calls received and other significant events.
18. Explain departmental policy to the public when relative to the provision of police services.
19. Properly re-route calls for service where the offense/incident occurred in another jurisdiction.
20. Perform other duties as may be required.
21. Perform other related duties as required by the Chief of Police.
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Ability to operate complicated computerized communications equipment and utilize computerized dispatching systems under stressful situations. Ability to effectively prioritize emergency situations and requests for police and fire services. Ability to project a calm, confident appearance under stress. Knowledge of the street system and the geography of the Dover area as well as the ability to direct individuals to locations within the community. Ability to speak clearly and concisely and to provide detailed information/instructions to personnel/citizens under stressful circumstances. Possess emotional stability and the ability to work in a stressful, highly responsible environment. Ability to maintain confidentiality of information. Ability to think and act quickly, calmly, and accurately in an emergency situation. Ability to type accurately at a reasonable rate of speed. Ability to demonstrate a knowledge of public safety practices and procedures. Ability to understand and follow complex oral and written instructions. Ability to view monitoring equipment within the communications center. Ability to interact successfully with the news media. Ability to sit for extended periods of time. Knowledge of warrants of arrest and related items sufficient to allow for confirmation of wanted persons. Knowledge of department records systems. Ability to prepare in depth police reports. Ability to project confidence to the public. The ability to quickly and accurately evaluate situations and provide for the proper response or course of action.
EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: High School diploma or GED required. A two- or four-year degree from an accredited college is preferred.
$22.7-32.8 hourly 7d ago
Peer Mentor Coordinator
Granite State Independent Living 4.2
Concord, NH job
Basic Function Coordinate volunteer mentors and provide 1:1 peer support to mentee. Work closely with the supervisor to support recruitment, training, matching, and developing best practices that promote a positive and productive relationship with the mentee and mentors.
Essential Functions
* Obtain and maintain training as a Peer Mentor.
* Collaborate with United Spinal Association by attending and participating in offered meetings and training courses, sharing information with larger audience of consumers.
* Maintain ongoing contact with consumers, mentors/mentees of the program to determine the effectiveness and satisfaction of the consumers, mentors/mentees in the program.
* Recruit new mentors to the program, conduct presentations and other outreach activities routinely and as requested.
* Provide peer support by phone and in person to consumers or potential consumers as requested by internal or external referral sources.
* Participate and host Peer events in person, or virtually as assigned.
* Track participation of mentors/mentees in Peer events.
* In collaboration with supervisor, identify and or develop training material, and provide training and initial orientation for the mentors.
* Assist in the development, refinement and success of the Peer Support/Mentor Program.
* Network to increase community awareness of the Peer Support/Mentor Program.
* Work with Supervisor to plan and promote Peer events through out the year to engage with Peer Groups, Mentors and Mentees.
* Adhere to and promote the policies and procedures of the Peer Support/Mentor program, acting as a role model to the Mentors.
* Represent GSIL on relevant external and internal committees and task forces.
* Complete required documentation in appropriate system in a timely manner.
* Travel required - Must have reliable transportation to attend in-person events and meetings across the state.
Other Responsibilities:
* Participate in general GSIL events and activities.
* Support and uphold GSIL policies and procedures, workplace regulations and safety practices.
* Share news worthy information appropriately throughout the organization.
* Attend and participate in periodic training as scheduled by GSIL.
* Obtain resources and information on disability related issues to present to group members.
* Conduct other duties as assigned that will increase options for people with disabilities to live independently in their communities.
Required Education and Experience
* Lived experience with a disability.
Preferred education and experience
* Personal experience and working knowledge of Consumer Directed services.
* Experience as a mentor.
* Strong oral and written communication skills.
* Experience with group management, outreach, advocacy, and small group presentations.
* Computer and data entry skills.
* Physical/Mental Demands
While performing the duties of this position, the individual is regularly required to sit, use a computer, a telephone, and attend regularly occurring peer group meetings. Employee may occasionally need to exert up to 5 pounds of force to lift and carry presentation materials. Judgment and creativity are required to make decisions.
Reasonable accommodation will be made available to assist persons with disabilities to perform the essential functions.
About Us
Granite State Independent Living is a statewide non-profit and New Hampshire's only Center for Independent Living, we stay close to our roots with a focus on our 5 core services of education, information, advocacy, support, and transition services for people with disabilities and underserved youth. We can speak and think with authority on behalf of the people we serve and support because we are led by a board of directors and staff of which over 51% are people with disabilities.
We carry out our mission through our Home Care Services, Community-Based Disability Supports and Employment Services. With the help of our local New Hampshire communities, we assist people with the tools for living life independently, so they can change their lives for the better. While much has changed over the years, one thing remains the same; GSIL is committed to the principle of personal choice and direction.
$31k-36k yearly est. 11d ago
Lead Telephone Operator Emergency Dispatcher - Evenings
City of Hitchcock 4.0
Lebanon, NH job
is located onsite in Lebanon, NH.
DH benefits start the first day of employment.
Performs duties of Operator Services Telephone Operator, all levels, and provides leadership and training to new staff. Manages the performance of communications equipment, computers and databases. Provides operational support to the Operator Services team and provides input to leadership regarding individuals' performance.
Responsibilities
Provides training and guidance for employees. Assists in system training.
Investigates problems and concerns from other Medical Center personnel, patients and outside resources, concerning Communications Center services and operations.
Ensures all emergency situations are handled according to policy. Follows up on any problem or concerns related to Emergency situations.
Maintains and updates Communications Center databases to ensure the accuracy of information for Center operations.
Handles operational issues, questions, and troubleshoots problems/ difficulties. Records and directs complaints and problems among co-workers to the Communication leadership. Oversees and ensures the smooth functioning of the communications system, including PBX system, audio and radio paging, census system, fire board, and HEAR radio. Locates and defines system problems and notifies appropriate people to repair system.
Provides system problem diagnosis and completes troubleshooting procedures for radio paging, telephone and computer system. Performs computer system maintenance and/or backup for the paging system and the voice mail systems.
Maintains and issues spare radio pagers as required and per procedure.
Assists supervisor in performance assessments of the technician staff.
Participates in a rotation of weekend on call.
Performs other duties as required or assigned.
Qualifications
High School Diploma or Equivalent.
Three (3) years working in a telephone-based customer service role utilizing a switchboard/multiline phone, minimum of two (2) years must be in a hospital or medical facility, preferably a Dartmouth Health Member site, required.
Intermediate Computer Skills
Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.Demonstrated outstanding communication and interpersonal service skills and ability to work both independently and as part of a team required.
Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
Demonstrated expertise in all Center operations, systems and equipment.
Excellent organization, initiative, problem solving skills and attention to detail.
Complying with D-H policies and standards for all actions related to their role.
Required Licensure/Certifications
911 Training Certification within first six (6) months of employment
We can recommend jobs specifically for you! Click here to get started.
$35k-42k yearly est. Auto-Apply 5d ago
Learn more about Department of Housing and Public Works jobs