Desk operator job description

Join the company that helps make American manufacturing possible. You'll work alongside essential industries such as automotive, plastics, food, beverage and aerospace, while becoming an employee owner through our Employee Stock Ownership Plan (ESOP). As a McNaughton-McKay employee, not only do you help the company succeed, you also share in the rewards.
McNaughton-McKay Electric Co.
Job Description

Title: IT Support Desk Operator
Department: Information Technology

General Summary:
Performs as front-line support for all system administration of users, Local Area Network, Local servers, workstations, hardware, data administration and the Business System. This includes responding to all help desk inquiries and conducting employee-training programs.

Key Responsibilities:
1.Provides helpdesk services to the user community for MIS, the Business System and Data Administration needs.
2.Provides support for all desktop hardware/software, network connectivity, and server hardware/software issues within the Michigan region.
3.Maintains inventory and documentation of all MIS supported hardware/software.
4.Maintains backup systems on selective servers.
5.Provides support to other MIS personnel throughout the company.
6.Provides training to employees on new Business Systems.
7.Acts as the company Liaison between MIS, Business System and Data Integration and Development groups and the McNaughton-McKay user field.
8.Follows all safety policies and procedures and completes the provided training.

Knowledge/Skills/Abilities:
1.High school diploma required with college courses completed; currently pursuing a degree in business or a computer related program; additional experience will be considered in lieu of education.
2.Ability to organize, prioritize and complete tasks at own initiative with minimal supervision.
3.Basic understanding of personal computers, operating systems, and networking technology.
4.Up to 2 years' experience in the distribution industry or in a help desk/training environment.
5.Working knowledge of business system operations. Experience with the Sx.e System, or similar distribution business systems, is preferred.
6.Excellent verbal/written communication skills.

Reporting Relationships:
Reports To: Manager, MIS
Direct Reports: None

Working Conditions: Normal office environment. Overtime may be required, and travel to support other branches may also be required.

EEO/AA/M/F/Vet/Disability Employer

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities and requirements.

We appreciate your interest in McNaughton-McKay Electric Company. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

AT&T Global Public Sector is a trusted provider of secure, cloud-based, network solutions and professional services to the Intelligence Community. We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.

AT&T is a prime contractor on the SITE III IDIQ program for the Department of Defense. AT&T won the SITE III IDIQ in 2021 and anticipates award of a large enterprise IT WAN Task Order in 1st quarter FY 2023. For the Chief Information Office (CIO), the Task Order provides IT managed services for a Government TS/SCI network modernization program focused on specific technologies and hardware needed to operate the wide area network, or highway, that enables TS/SCI communications.

AT&T has an opening for a Tier 1-2 Operations Cell Service Desk Support to operate monitoring tools and solutions to provide near real-time visibility of the health and performance of all WAN systems
**Duties/Responsibilities:**

+ Operate monitoring tools and solutions to provide near real-time visibility of the health and performance of all WAN systems

+ Remotely monitor, administer, and troubleshoot network, encryption, VTC, and other devices across the network

+ Communicate changes in health and performance of all designated systems across the WAN to the Contractor and Government Program Managers, POCs, and other designated recipients

+ Create tickets within the Government identified ticketing system whenever an incident occurs. Create an incident report to resolve issues with the customer.

+ Create an After Action Report capturing all data associated with any issues related to the network or conference event

+ Generate reports and briefings detailing network and VTC operations, including incidents, performance, health, and other analytics.

+ Pro-actively identify, classify, report, and resolve network faults and degradations in coordination with Tier 3 network support and other personnel as required

+ Engage and coordinate with outside Agencies, such as DISA and others, to track and resolve network service issues.

**Required Clearance:**

TS/SCI with poly (#ts/sci) (#polygraph)

**Required Qualifications:**

Candidate must have a total of 8 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 8 years of work history OR an Associate's and 6 years, a Bachelors' and 4 years, a master's and 2 years or a PhD and 2 years of relevant work history

**Ready to join our team? Apply today!**

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status

Vaxcom is currently seeking Cloud Service Desk Operators to support our Customer's mission requirements in a dynamic and challenging office environment.
Responsibilities:

Mission Support Officers perform duties as Cloud Service Desk Operator utilizing subject matter expertise and advanced knowledge of logistical operations, complex geographic and functional issues in order to provide strategic guidance and property management to the customer. Cloud Service Desk Operator research, procure, manage, and synthesize large amounts of property data/information in support of a variety of operational and intelligence priorities.

Clearance: this position requires a current/active TOP SECRET security clearance (with polygraph)

The Cloud Service Desk Operator,

* Must be able to work independently in an extremely fast paced warehouse environment.
* Manage procurement process with Cloud Services Providers (CSP), C2E Program Office and Vendors in the areas of procurement, accountable property, deployment, and property disposal.
* Ensure Memorandum Understanding (MOU) and Statement of Work (SOW) with Vendors and C2E is adhered to and that pricing model, lead time, ordering quantities, shipping terms, and delivery expectations are to achieved. On a yearly basis recommend Vendor price model cost changes and procurement processes improvement
* Working with Vendors' logistics and C2E Program Office and other program personnel, maintain an accurate CONUS & OCONUS accountable property inventory and reconcile discrepancies
* Monitor and expedite materials and services captured on internal system database (ESMT) to ensure promised delivery dates are fulfilled and communicate delivery notification or lead-time changes to requestors
* Monitor ESMT and act promptly to new requirements; Control, disseminate and monitor ticket queues
* Process requisitions for approvals and place requirements with prospective suppliers (to include client logistics team in certain scenarios, using their internal acquisitions database). Request quotes from vendors based on technical requirements
* Prepares and issues purchase order using customer applications according to requirements. Track material requisitions and consumable orders through material tracking log. Investigate and resolve issues affecting timely ordering of requirements
* Assist with purchasing of materials and services within area of assignment to include: ordering of materials through a variety of internal and external sources; validating customer requirements against regulations and cost estimates.
* Participates in device Test and Inspection (T&I) and document results
* Act as a COR liaison and manage relationships with corresponding Government entities, Vendors and the C2E Program Office.
* Respond to clients ad hoc needs and take lead for developing response strategies.

Note: All candidates must be approved by the client to work at the site.

Benefits:

Salary - We offer competitive compensation packages with plenty of opportunity for advancement.

401K Program - Full-time employees are eligible on the 1st day of the month following their date of hire. Employees are vested immediately.

Paid Time Off - Vaxcom is able to offer 20 days of leave to new employees. In addition, we recognize 10 paid holidays per year; all of which are floaters and may be

On September 24, 2021, the U.S. Government's Safer Federal Workforce Task Force issued "2021 Guidance for Federal Contractors and Subcontractors" mandating that Covered federal contractors, including Xator Corporation, and their employees shall be fully vaccinated for COVID-19. Therefore, this position may require individuals to be fully vaccinated (2 weeks past final dose) or have been granted a religious or medical accommodation by December 8, 2021 or shortly thereafter.

Equal Opportunity Statement

Xator Corporation, and its Subsidiaries, provides equal opportunity to all applicants for employment as required by and/or consistent with applicable country law and company policy. Consistent with the foregoing, Xator Corporation provides qualified applicants consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veterans' status, citizenship, sexual orientation, gender identity or any other status(s) protected by law. In the United States, Xator Corporation ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964.