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Developer support engineer skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dr. Brock LaMeres Ph.D.,

Sal Aurigemma Ph.D.

Below we've compiled a list of the most critical developer support engineer skills. We ranked the top skills for developer support engineers based on the percentage of resumes they appeared on. For example, 10.5% of developer support engineer resumes contained java as a skill. Continue reading to find out what skills a developer support engineer needs to be successful in the workplace.

15 developer support engineer skills for your resume and career

1. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how developer support engineers use java:

Involved in maintenance of existing Iconic/NetACE application using Java/J2EE classes.
Created Objective-C, Java, and C# apps for testing and to illustrate our platform's best practices.

2. C++

C++ is a general-purpose programming language that is used to create high-performing applications. It was invented as an extension to the C language. C++ lets the programmer have a high level of domination over memory and system resources. C++ is an object-oriented language that helps you implement real-time issues based on different data functions

Here's how developer support engineers use c++:

Designed and implemented tube-surface data structure to handle blade geometry and topology (C++).
Maintained and created applications using C++ and MFC for a high-speed printing system.

3. Python

Python is a widely-known programming language. It is an object-oriented and all-purpose, coding language that can be used for software development as well as web development.

Here's how developer support engineers use python:

Created White papers, consulted customers as well as acquired Python programming classes while at Cisco.
Modified python scripts and customized them for various clients.

4. API

Here's how developer support engineers use api:

Identified and worked around product defects, consulted on software design and API usage, product liaison for Visual Basic 1.0.
Involved in integration using SOAP and Rest API.

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how developer support engineers use technical support:

Provided escalated technical support to customers from mixed backgrounds (Premier-level enterprise customers to one-man-shop programmers) using Visual Studio.
Provided customer technical support by responding to customer queries, analyzing potentially problematic situations and troubleshooting technical problems.

6. JavaScript

Here's how developer support engineers use javascript:

Implemented a front side script that encrypted and passed customer information to the Downloads server for tracking and logging using JavaScript.
Developed cost effective architecture solutions and proof of concepts for existing web applications using ASP.NET, C# and JavaScript.

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7. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how developer support engineers use troubleshoot:

Worked as forum moderator to troubleshoot and resolve any issues the end users had using the SDK.
Support product deployment, troubleshoot, system monitoring, and custom feeds for Fortune 500 clients.

8. Developer Support

Here's how developer support engineers use developer support:

Created and lead Strategic Developer Support (SDS) to allow third party developers to customize the platform.
Promoted from Developer Support Engineer II to Developer Support Engineer III after 1 year.

9. PHP

PHP, the abbreviation for hypertext preprocessor, is a scripted language used in websites to manage content.

Here's how developer support engineers use php:

Developed and maintained applications in PHP for customer interaction.
Design and developed using PHP object oriented methodologies.

10. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how developer support engineers use linux:

Upgrade and Migration of Oracle Hyperion EPM suite of products from version 11.1.2.2 to 11.1.2.4 in Windows 2012 and Linux servers.
Upgraded release production and deployment software and process from a proprietary operating system to work with the Linux operating system.

11. Ruby

Ruby is a high-level programming language, versatile in its uses and tools. It might be used to design either programs and software which can be applied and used on a number of devices, other programs, and platforms. The fact that it is a high-level programming language means that it is easier to use than low-level languages, in that it automises parts of the program building process and uses natural language for some of its elements.

Here's how developer support engineers use ruby:

Coded model level validation using Ruby programming with emphasis in web security.
Developed one-to-many and many-to-many associations in Ruby.

12. Web Services

A web service is software that is available on the internet and uses a specific messaging system. A web service is a kind of service that is not bound to any specific programming language or operating system. Web services help every device to communicate over the world wide web.

Here's how developer support engineers use web services:

Configured\deployed\supported deployments of Web Services via AmberPoint to various test and production environments.
Worked on AAWS, Admission Application Web Service, including setting up AAWS, creating user account web service operation etc.

13. Debugging

Here's how developer support engineers use debugging:

Worked on debugging the application (both front-end, back-end) quickly to find the root cause and solve the issue.
Analyzed problems by using trace analysis, source code, and debugging tools to develop solutions for customer needs.

14. Technical Issues

Here's how developer support engineers use technical issues:

Collaborate on cross-team and cross products technical issues by working with resources from other groups as needed to resolve customer issues.
Determine workarounds for software bugs and document technical issues through incident tracking and bug reporting.

15. IP

An IP - Internet Protocol is a unique number assigned to all devices connected to information technology, such as printers, routers, modems, etc. Each device or domain that connects to the Internet is assigned an IP address, and as packets are directed to the IP address attached to them, the data goes where it is needed. IP addresses are the identifier used to send information between devices on a network. They contain location information and make devices accessible for communication.

Here's how developer support engineers use ip:

Created a TCP\IP test kit utilizing REXX scripts and C program interfaces which connected to mainframe CICS.
Integrated the WMA/WMV OMX Codec Components (IP) and OMX-Plug-in by making changes in the respective make files.

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What skills help Developer Support Engineers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on developer support engineer resumes?

Dr. Brock LaMeres Ph.D.

Professor, Electrical & Computer Engineering, Director, Montana Engineering Education Research Center (MEERC), Montana State University

All companies are looking for some experience beyond the classrooms. This can be through internships or doing research at their universities. But students still need to show an acceptable GPA to show employers that they understand the fundamentals of their discipline.

What soft skills should all developer support engineers possess?

Sal Aurigemma Ph.D.

Associate Professor of CIS, J. Bradley Oxley Professor of Computer Information Systems, University of Tulsa

All the soft skills are important, but a few are absolutely critical in today's hybrid workforce. With the uncertainty of COVID delaying the return to the office, many companies are embracing hybrid work and/or 100% remote for some or all of their employees. Today's employees must be able to effectively communicate over a range of different modalities, both synchronously and asynchronously, while still being able to actively build and maintain relationships as they participate in one or more teams of coworkers, customers, and other stakeholders. Today's IT workers need to be honest with themselves on the work environments they can and cannot succeed within.

What hard/technical skills are most important for developer support engineers?

Sal Aurigemma Ph.D.

Associate Professor of CIS, J. Bradley Oxley Professor of Computer Information Systems, University of Tulsa

Students graduating with Information Systems and related degrees usually have little problem finding employment upon graduation. However, the pandemic upended that paradigm for some. For those who recently graduated and are still looking for employment, keep the faith and develop your technical skills. Developers should show prospective employers that they are familiar with agile programming methodologies and modern DevOps stacks and processes. Data analysts should be focused on presenting their ability to work with structured and unstructured data, effectively query data using SQL & NoSQL, and, most importantly, provide actionable insight by making data accessible and relatable to decision-makers at all levels of an organization. Those interested in cloud architecture and cyber security careers have to keep current on their skills and certifications. Cloud engineers need to stay aware of the constant changes happening at the major providers (AWS, Azure, GCP) and, as with all other IT fields, provide tangible evidence of your skills via real projects that you have worked on. Prospective cyber security analysts should first focus on identifying their first specialization because there are too many security roles to learn them all at once, especially as beginners. Two popular entry-level cyber security jobs include information security consultant and Security Operations Center (SOC). Both of these roles require a sound foundation in networking fundamentals, vulnerability identification and mitigation, and an understanding of organizationally relevant security and privacy frameworks and regulations.

What developer support engineer skills would you recommend for someone trying to advance their career?

Dr. Tao Ju

Vice Dean for Research & Professor, Washington University in St. Louis

Graduates should research their targeted industries, companies and positions to identify which skills are in highest demand. Every job description has required qualifications and a desired qualifications section. The focus should be on trying to develop those desired qualifications. This could include learning a new programming language or working towards a certification (EIT, LEED, Six Sigma, etc.). Having said that, the specific skills themselves are less important than demonstrating the drive, passion and curiosity to continue developing. Do something. Take a course, volunteer, take on a short-term project, or teach yourself new software. The more graduates have developed their technical and transferable skills (leadership, communication, teamwork, adaptability, problem solving, etc.), the more competitive they will be as they enter the job market, and the quicker they will make a difference in an organization.

What type of skills will young developer support engineers need?

Dr. Ted Junseok Song

Associate Professor of Engineering, John Brown University

As it always has been, the ability to communicate with others would be a critical skill for college graduates. Additionally, it will be more necessary for professionals to work cross-culturally, as the U.S. is becoming more diverse.

What technical skills for a developer support engineer stand out to employers?

Bob Sweeney Ph.D.

Associate Professor, University of South Alabama

Strong database skills including big data and SQL are always valued by local employers hiring our IS majors. While not technical, written and verbal communications skills are always important.

Do you want to know more?

List of developer support engineer skills to add to your resume

The most important skills for a developer support engineer resume and required skills for a developer support engineer to have include:

Java
C++
Python
API
Technical Support
JavaScript
Troubleshoot
Developer Support
PHP
Linux
Ruby
Web Services
Debugging
Technical Issues

IP
QA
Object Oriented Programming
Unix
Customer Issues
SQL Server
C Net
Azure
Jenkins
HTML
XML
CSS
PL/SQL
Production Issues

Data Loads
IIS
Confluence
SLA
Html Css
Apache Tomcat
User Interface
Test Cases
J2EE
Cache
Business Process
LDAP
Windows XP

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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