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Dialer skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical dialer skills. We ranked the top skills for dialers based on the percentage of resumes they appeared on. For example, 13.9% of dialer resumes contained inbound calls as a skill. Continue reading to find out what skills a dialer needs to be successful in the workplace.

15 dialer skills for your resume and career

1. Inbound Calls

Here's how dialers use inbound calls:

Handle inbound calls to hospital patients about their doctor's bill.
Take outbound and inbound calls on dialer to resolve delinquent account in early stage.

2. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how dialers use outbound calls:

Generate outbound calls to delinquent borrowers who may be currently in foreclosure or who are considered as high-risk.
Collect past due mortgage accounts, inbound and Outbound Calls to work-out payment arrangements.

3. Operations Management

Operations management is a field of management that deals with the controlling and designing of the production process. The main objective of operations management is to supervise the manufacturing process and convert input materials like labor, energy, and raw material into output materials like goods/services for consumers.

Here's how dialers use operations management:

Analyzed campaign results for KPI's and provided information to operations management.
Created ad-hoc reports, monitored agents and provided information to operations management.

4. IVR

An Interactive Voice Response is a customer service system that operates telephonically by automating calls to your business. This technology monitors the synthesis of touch-tone and voice inputs. A user can access a database of information via phone.

Here's how dialers use ivr:

Performed on-call duties to support Collections Dialer, voice/telephony systems, Austin Logistics applications, IVR, ACD, etc.
Redesigned IVR flow to increase accuracy of inbound flow and reduce customer wait time.

5. FDCPA

Here's how dialers use fdcpa:

Adhered to all FDCPA, State and local laws 100% of the time.
Maintained FDCPA compliance with all dialer operations and dialing programs.

6. Debt Repayment

Debt is an amount of money borrowed by one party from another. Repayment is the act of giving back money that was previously borrowed from a lender. Failure to maintain debt repayments may lead to a series of credit issues including forced bankruptcy, heightened charges due to late payments, and negative fluctuations to an individual's credit rating.

Here's how dialers use debt repayment:

Analyzed financial data and negotiated debt repayment plans for cardholders while maintaining accurate documentation of cardholders account and repayment schedules.
Handled accounts billable and receivable, recorded billing information, and provided quality customer services for credit/debt repayment.

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7. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how dialers use delinquent accounts:

Initiate skip tracing actions to obtain additional information on delinquent accounts.
Negotiate and establish payment arrangements for customers with delinquent accounts.

8. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how dialers use credit card:

Collected payments from targeted list over the phone using (credit card and check methods).
Take payments for accounts by credit card, check by phone and debit cards.

9. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how dialers use customer service:

Maintained professional customer service and able to take escalated calls when needed
Supervised the inbound and outbound conversations of Customer Service Representatives.

10. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how dialers use troubleshoot:

Work closely with application development teams and vendors to tune and troubleshoot applications.

11. Hippa

HIPAA, which stands for Health Insurance Portability and Accountability Act, is a United States federal statue created, enacted, and turned to law in 1996, which whose primary purposes were to modernise the healthcare systems in the United States, secure and generally enhance the management of that personal information of patients that was in the hands of healthcare facilities, such as hospitals and insurance companies, and to enable the providing of healthcare and insurance to more people.

Here's how dialers use hippa:

Trained and knowledgeable on HIPPA privacy laws.

12. Customer Complaints

Here's how dialers use customer complaints:

Maintained positive attitude towards customer complaints and followed up to assist in settling accounts.
Recognized by upper management on multiple occasions for tact, empathy and professionalism in addressing and resolving customer complaints.

13. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how dialers use past due accounts:

Called customers to remind them of payments due, answer any questions, and collect on past due accounts
Collect on past due accounts ranging from 1-59 days delinquent and contact customers by telephone and mail.

14. Customer Accounts

Here's how dialers use customer accounts:

Recognize multiple restrictions and updates to customer accounts to stay within regulations and guidelines.
Analyzed customer accounts to determine the best safe alternatives for meter changes.

15. Auto Loans

Here's how dialers use auto loans:

Performed all activities related to collecting amounts due on auto loans.
Collect 1-30 day delinquent auto loan accounts on a daily basis utilizing the Davox auto-dialer system.

5 Dialer resume examples

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What skills help Dialers find jobs?

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List of dialer skills to add to your resume

The most important skills for a dialer resume and required skills for a dialer to have include:

Inbound Calls
Outbound Calls
Operations Management
IVR
FDCPA
Debt Repayment
Delinquent Accounts
Credit Card
Customer Service
Troubleshoot
Hippa

Customer Complaints
Past Due Accounts
Customer Accounts
Auto Loans
Windows
Collection Calls
Computer System
System Issues
Call Center Management
Due Payments
Quality Procedures

Process Payments
Collection Efforts
Federal Regulations
Medicaid
Computer Programs
Phone System
Agent Performance
IP
Agent Productivity

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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