Dialpad jobs in Denver, CO - 37 jobs

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe - including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply - rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. About the team Instrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company. The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!) Your role As the Director of Customer Success for Strategic Accounts at Dialpad, you will lead a team dedicated to ensuring that our largest customers derive maximum value from our platform. You will be responsible for managing customer relationships, driving product adoption, and cultivating long-term strategic partnerships that lead to customer retention and growth. You will be the voice of the customer internally and will work closely with cross-functional teams to ensure our solutions continue to meet and exceed customer expectations. This position reports to our SVP of Customer Success, and has the opportunity to be based in our Denver, Colorado Office. What you'll do Lead and Develop the Team: Build, manage, and mentor a high-performing team of Customer Success Managers (CSMs) who support Dialpad's Strategic customers. Provide ongoing coaching, feedback, and development to help your team deliver exceptional customer outcomes. Customer Advocacy: Serve as the executive leader responsible for customer satisfaction and retention within the Strategic segment. Foster strong, long-lasting relationships with key decision-makers and stakeholders at customer organizations. Strategic Account Management: Work closely with Strategic customers to understand their business needs and drive outcomes that ensure customer success and the expansion of our business within their organization. Driving Adoption and Engagement: Collaborate with customers to accelerate product adoption, minimize churn, and help them fully leverage the Dialpad platform's value. Proactively identify opportunities to expand use cases and increase platform utilization. Customer Health & Escalations: Monitor the health of customer accounts, identifying risks and areas of opportunity. Lead the resolution of any escalated issues to ensure timely and satisfactory resolution. Collaborative Leadership: Collaborate with Sales, Marketing, Product, and Engineering teams to create customer-centric strategies, improve product offerings, and deliver the best possible experience for our Strategic clients. Metrics & Reporting: Establish and track key performance indicators (KPIs) for customer success. Report on customer health, renewals, expansion, and overall success metrics to senior leadership. Thought Leadership: Stay informed on industry trends and customer needs, and provide insights and feedback to help shape the future of Dialpad's products and services. Skills you'll bring 8+ years of experience in Customer Success, Account Management, or a similar customer-facing role with a focus on Strategic accounts. Proven track record of successfully managing Enterprise-level clients, driving customer retention, and growing strategic partnerships. 5+ years of leadership experience, with the ability to inspire and manage a high-performing team. Excellent communication, presentation, and interpersonal skills, with the ability to build strong relationships at all levels of an organization. Deep understanding of SaaS business models and the ability to drive product adoption and value realization. Strong problem-solving skills, with the ability to handle complex customer issues and drive timely resolutions. Data-driven, with experience using customer success platforms and CRM tools (e.g., Salesforce, Gainsight, Zendesk, etc.). Strong organizational skills, with the ability to manage multiple accounts and initiatives simultaneously. Ability to adapt quickly to an ever-changing environment. Experience with telecommunication or SaaS providers required. For exceptional talent based in Denver, CO the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Colorado Salary Range$151,600-$187,120 USD We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We're currently looking for: an experienced Account Executive that thrives in a fast-paced, cutting-edge and technology-driven environment. This role will be at the forefront of driving Mid-market engagements as we swiftly evolve from being a SMB provider in the Financial Services vertical. Responsibilities: You'll become the resident expert on RingCentral services and will sell new hosted VoIP platform, call management services and IP hardware. Close complex deals involving multiple executive level stakeholders across the US and in Canada. Develop a strong understanding of key differentiators, internal/external systems, sales methodologies and processes. Manage pipeline, sales activity and ability to accurately forecast. Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value-based selling. Qualifications: 5+ years of technology solution-based selling (SaaS, UCaaS, Cloud applications and VoIP). Demonstrated sales record of consistently meeting and exceeding quota. Skilled in conducting presentations, online web demos, adhering and adopting a measured sales process. Success prospecting, engaging, acquiring mid-market and enterprise level customers. Strong interpersonal skills, ability to convey and relate ideas to others. Entrepreneurial - ability to learn and adapt quickly. Vibrant and energetic attitude; willingness to perform and get things done. BS degree, continued training and education preferred. Salesforce.com proficiency. What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits Voluntary supplemental health coverage and life insurance 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee 1:1 coaching, perks and discounts program RingCentral's Mid-Market Sales team helps build and develop relationships for a top roster of our mid-sized, rapidly growing customers. RingCentral is the #1 global cloud-based communications provider because we're not just selling solutions; we're changing the nature of communications. That's why we're the largest and fastest-growing pure-play provider in our space. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, the compensation range for this position is between $130,000 and $170,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. This role has an application deadline of October 31st. Please apply prior to the deadline to be considered for the role. #LI-JW1

Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We're a $2 billion company that's growing at 20+% annually and we're expanding our Global Service and Support Team to make sure we stay ahead of the competition. We're currently looking for: an Advanced Support Engineer. At RingCentral, our Advanced Support Engineers serve as the owner of the post-sales relationship with our most valued and high-profile customers. If you join our team, you will assume a very strategic role within the company and will focus on driving results and customer satisfaction. As an Advanced Support Engineer, you will have a broad and dynamic set of responsibilities from strategy to executing directives. This role requires a passion for building leaders, building relationships, and building teams that will deliver world class results to RingCentral and the customer. Primary Responsibilities The essential functions and tasks of this job title include but are not limited to the following listed below: Diagnoses and troubleshoots all RingCentral Unified Communications (UC) or RingCentral Contact Center issues and assists customers to maintain a stable integrated UC platform. Provides Enterprise level technical support to all Enterprise customers. Troubleshoots and reproduces customer technical issues to resolution and/or escalates. Applies expert knowledge of RingCentral services and VOIP technology. Responsible for training customer administration of RingCentral platform Answers complex technical questions and offers workarounds for customer networks. Provides quick and accurate handling of support interactions - phone, screen sharing and email. Follow up with customers, ensuring customers are up to date and satisfied with resolution. Responds promptly to escalations while keeping detailed case notes. Manages customer expectations and experience to deliver high customer satisfaction and increase retention. Regularly achieves and exceeds service level agreements and quality customer satisfaction targets. Remain current on software defects and upgrades. Manage escalated issues and collaborate with other internal departments to expedite resolution. Help develop and maintain customer facing and internal help articles. Desired Qualifications: 2+ years' experience in customer-focused/customer experience role. Strong technical troubleshooting skills, perseverance, and patience Experienced in VOIP technology including SIP, RTP, QoS, COS, codecs. Knowledge of network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4), DNS, etc. Networking, IT, or telecommunications certification is a plus - Network + or equivalent is desirable. Experience supporting telecommunications, networking, or Software-as-a-Service products. Experience supporting contact center technologies. Ability to work efficiently in a highly demanding team-oriented and fast paced environment. Ability to communicate and empathize with all levels of customers - executives, end users, developers. Self-motivated with the ability to dive right in, be effective and make a difference. What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits Voluntary supplemental health coverage and life insurance 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee 1:1 coaching, perks and discounts program RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, the compensation range for this position is between $51,800 and $74,000 for full-time employees, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

requiring 4-days a week in the office* Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We're currently looking for a CX Systems & Automation Designer. RingCentral is transforming how we solve systemic customer experience challenges. We're seeking a CX Systems & Automation Designer to support our framework for identifying, analyzing, and permanently resolving recurring system issues that impact customer satisfaction. This role is ideal for a recent graduate or early-career professional who combines process optimization thinking with technical curiosity and AI fluency. You'll have the autonomy to redesign workflows, implement solutions, and directly impact how we serve our customers. What You'll Do Redesign Core Processes: Map current-state workflows, identify inefficiencies, and design future-state solutions that eliminate root causes of customer issues Own Solution Development: Take ownership of specific workstreams within our systematic issue resolution framework, from discovery through implementation Leverage AI & Technology: Apply AI tools and automation to scale process improvements and enhance issue detection and resolution Drive Cross-Functional Change: Partner with Customer Experience, Engineering, Product, and Operations teams to implement sustainable solutions Measure Impact: Define success metrics, track improvements in NPS and customer satisfaction, and communicate results to leadership Innovate Continuously: Identify emerging issues through data analysis and customer feedback, proactively designing preventative solutions What You Bring Bachelor's degree in Business, Industrial Engineering, Information Systems, or related field (or equivalent experience) Strong process thinking-you naturally see workflows, bottlenecks, and optimization opportunities Technical aptitude with enthusiasm for AI tools, automation, and data analysis Comfort with ambiguity and ability to structure problems independently Excellent communication skills-you can explain complex processes to both technical and executive audiences Bias toward action and execution, not just analysis Experience with process mapping tools, data visualization, or project management What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits Voluntary supplemental health coverage and life insurance 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee 1:1 coaching, perks and discounts program About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, California, the compensation range for this position is between $75,600 and $108,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. This role has an application deadline of January 19, 2026. Please apply prior to the deadline to be considered for the role. #LI-JW1

Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. We're currently looking for: Partner Sales Specialist (PSS) to act as a liaison between RingCentral, Customers & Partners focusing on closing small to medium sized business deals (companies less than 100 employees). You'll work with and support partners, who bring warm opportunities to the table, to sell their customers/clients a true unified communication platform. The most critical qualification is that you have a proven track record of success, a verifiable history of exceeding sales goals personally, and the aptitude and attitude to make a difference in a fun, fast paced environment. The PSS provides for the client and partner: Knowledge and insight to the RingCentral product and process Proper resource alignment (Sales engineer, Support, Implementation advisors) Professional virtual demonstration of RingCentral's product using the RingCentral platform Accurate pricing and control discounts Assistance in moving the needle and progressing the process. To succeed in this role you must have experience in: Closing, managing & driving opportunities to exceed quotas Qualifying, building and owning a predictable sales pipeline, including regular sales forecasting Converting new business on a monthly cycle Developing and executing account plans for key accounts Aggressively pursuing and closing new business, yet building trust, loyalty and solid long-term relationships with key decision-makers Building and enhancing customer relationships Delegating authority and responsibility with accountability and follow-up Effectively prioritizing multiple tasks, projects and deadlines simultaneously Solving problems and driving results Desired Qualifications: 2-3 years of technology solution based selling (SaaS, UCaaS, Cloud applications, VoIP) Demonstrated sales record of consistently meeting and exceeding quota Skilled in conducting presentations, online web demos, adhering and adopting a measured sales process Channel and Direct Selling Experience preferred Strong interpersonal skills, ability to convey and relate ideas to others Entrepreneurial flair - ability to learn and adapt quickly Vibrant and energetic attitude, willingness to perform and get things done BS degree, continued training and education preferred SalesForce.com proficiency What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee perks and discounts program RingCentral's SMB Sales team gives small-to-medium-size businesses the game-changing mobility, connectivity, and collaboration solutions they need to compete and grow. RingCentral is the #1 global cloud-based communications provider because we're not just selling solutions; we're changing the nature of communications. That's why we're the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $18 billion, 30%+ annual growth and a $1.5 billion annual revenue run-rate. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, the compensation range for this position is between $81,200 and $153,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction- giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. This is where you and your skills come in. We're currently looking for: Responsible for the design, development, modification and support of RingCentral's infrastructure and infrastructure solutions. To succeed in this role you must meet the following requirements: Design and implement containerized infrastructure with automation for deployment of large-scale clusters in cloud and on-premise environments Developing infrastructure solutions, including DNS, package and image repositories, mail relays and NTP Build and maintain deployment packages and automation tools for consistent application delivery Providing ongoing support for production environment, including delivering changes, troubleshooting, managing issues, root cause analysis, and post-mortems Research, design, and integrate Kubernetes-based technologies to improve performance, security, and scalability of infrastructure systems Developing a company-wide service to manage infrastructure systems using Golang and Python. Integrate current systems with that service Developing AI solution for the internal company needs and customer-facing services Design and implement integration with Google Cloud Virtual Machines Perform capacity planning, performance optimization, and scalability improvements for distributed infrastructure systems Managing and provisioning computer data center resources through infrastructure as a code (IaaC) using Terraform Developing production stability improvements through monitoring, designing process improvements, and developing automation features Developing and utilizing CI/CD processes Designing automated software and product upgrades, change management and release management solutions Continuously improving and sharing knowledge of systems and infrastructure and producing updated documentation Assisting with deployment shifts as needed Desired Qualifications: U.S. Master of Science degree or foreign academic equivalent degree in Computer Science, Electronic Engineering or related field plus two (2) years of relevant, progressive experience is required. U.S. Bachelor of Science degree or foreign academic equivalent degree in Computer Science, Electronic Engineering or related field plus five (5) years of relevant, progressive experience is also acceptable. Within the foregoing parameters, any suitable combination of education, training & experience is acceptable. Experience with Linux, Windows Server, Amazon Web Services (AWS), Google Cloud, Docker, Kubernetes, GIT, Python, TCP/IP, DHCP, DNS, Terraform, Ansible, Spinnaker, Gitlab, Golang, VMWare, Postgres, Mongo, Django, Jenkins and SRE/DevOps practices is required. What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Paid time off and paid sick leave Wellness programs including 1:1 coaching and meditation guidance Paid parental and pregnancy leave and new parent gift boxes Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Parental support for children with developmental and learning disabilities Pet insurance Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee perks and discounts program RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video PhoneTM (MVPTM) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This posting is pursuant to and is in compliance with the applicable federal rules of the U.S. Department of Labor regulations. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. We hire for this role frequently. There is no application deadline for this role.

Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We're currently looking for: As the Senior Manager of Support Analytics, you will drive strategic innovation in systems, processes, and tools to increase the efficiency, simplicity, and scalability of our support operations across multiple business units. You'll lead and develop a team of Business Analysts and Analytics professionals, providing strategic direction while mentoring and coaching them to optimize performance and achieve enterprise-wide goals. With a focus on advanced project management, predictive analytics, and executive-level cross-functional collaboration, you will play a critical role in transforming support visibility, effectiveness, and the overall customer experience through data-driven insights and strategic initiatives. Job Duties: Strategic Leadership & Innovation: Drive enterprise-wide development of new systems, processes, and tools to enhance support efficiency and scalability across all business units, with focus on long-term strategic planning and AI-powered analytics solutions. Team Leadership & Development: Lead, mentor, and develop a team of Business Analysts and Analytics professionals, establishing career development paths, performance management, and strategic workforce planning to support organizational growth. Advanced Project Management: Oversee complex, multi-departmental projects by identifying strategic requirements, collaborating with senior operational teams, and managing enterprise-level milestones through implementation while ensuring alignment with corporate objectives. Strategic Reporting & Predictive Analytics: Partner with executive leadership to generate comprehensive reports and predictive models, driving strategic insights into organizational performance, customer satisfaction trends, and business intelligence initiatives. Best Practices & Standards Development: Establish enterprise-wide best practices and train senior support leaders on advanced operational effectiveness strategies, ensuring consistency across all support functions. Executive Cross-Functional Collaboration: Partner with C-level executives and senior leadership across departments to support and resolve complex escalations related to partner implementations, revenue optimization, and strategic support initiatives. Business Intelligence & Strategy: Analyze enterprise support program data to identify strategic opportunities for enhancing RingCentral's competitive positioning and market value proposition through advanced analytics and AI-driven insights. Organizational Process Transformation: Lead organizational change initiatives and recommend strategic procedural enhancements based on executive stakeholder feedback to transform the support experience and operational efficiency. Senior Stakeholder Engagement: Maintain regular executive-level discussions with cross-functional leadership teams to exchange strategic insights and support high-level data-driven decision-making across the organization. Desired Qualifications: Experience: 7-10 years of progressive experience in operations, support, or analytics leadership roles for strategic IT partners, with at least 3-5 years in senior management positions leading teams of 10+ professionals. Technical Leadership: Expert-level analytical and KPI reporting skills, with extensive experience in Salesforce, advanced BI tools (Tableau, Power BI, Looker), and enterprise data management systems. Advanced Analytics: Advanced Excel skills, SQL proficiency, and experience with predictive analytics, machine learning applications, and statistical modeling for business intelligence. Strategic Experience: Proven track record of successfully leading enterprise-level sales and operational initiatives, with demonstrated ROI impact and measurable business outcomes. Executive Presence: Strong executive-level relationship-building and influencing skills, with proven ability to engage with C-suite decision-makers and board-level stakeholders. Communication Excellence: Exceptional ability to create and deliver compelling presentations to executive audiences, with experience presenting to senior leadership and board members. Process Expertise: Demonstrated ability to design and articulate complex cross-functional support processes at an enterprise level, with experience in organizational change management. Leadership Skills: Outstanding verbal and written communication skills, with experience managing remote and international teams. Innovation Focus: Proactive, innovative, and technology-driven approach to problem-solving, with experience implementing AI and automation solutions. Team Development: Strong team-oriented mindset with a dynamic, results-focused attitude and proven track record of developing high-performing analytics teams. Education: Bachelor's degree in Business, Analytics, Engineering, or related field; MBA or advanced degree preferred, or equivalent military and/or senior-level work experience. Organizational Leadership: Exceptional organizational skills and attention to detail, with experience managing multiple enterprise-level initiatives simultaneously. Industry Knowledge: Deep understanding of SaaS, UCaaS, or Contact Center industry trends and best practices, with experience in enterprise B2B environments. What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave and new parent gift boxes Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee perks and discounts program RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

*This is a hybrid role at our Denver, or Charlotte office locations with a 4 day a week in-office requirement* Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We're currently looking for: Business Development Representatives (BDR) to increase the qualified pipeline of new opportunities for our Outbound Sales team. The ideal candidate is a self-starter with a track record of successful, credible lead follow-up and sales development experience at multiple executive levels within a small to medium sized organization. Responsibilities: Utilize a consistent contact attempt process via phone, email and chat to follow-up, nurture and qualify leads generated by marketing campaigns. Prospect, educate and qualify leads to create sales-ready opportunities. Keep abreast of the industry and technologies to ensure you are a trusted resource to prospects and customers. Follow the established RingCentral pre-sales process and consistently use Salesforce.com to document prospect interaction, ensuring efficient lead management. Develop and maintain daily plans to maximize phone time, including pre-call planning, adhering to metrics and customizing scripts to market segments and prospect type. To succeed in this role you must have experience in: Outbound Lead qualification Hunter Mentality Familiarity with cloud-based software services a plus Strong ability to learn new technology and ramp-up quickly Ability to work in high-energy sales team environment as a team player Positive and energetic phone skills, excellent listening skills and strong writing skills Quick and efficient with a computer (SFDC experience preferred) Ability to establish rapport quickly and effectively with C-Level execs Bachelor's degree or equivalent military and/or work experience What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee perks and discounts program RingCentral's Sales team builds, grows and nurtures relationships-from small businesses to global enterprises. That's why we're the largest and fastest-growing pure-play provider in our space. RingCentral has become the leading global cloud-based communications provider because we're not just selling solutions; we're changing the nature of communications. This is an opportunity to lead a massive change in the way teams and organizations collaborate. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, the compensation range for this position is between $52,500 and $89,000 for full-time employees, in addition benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. We hire for this role frequently. There is no application deadline for this role. #LI-JW1

About the Role RingCentral is seeking an experienced Program Management leader to lead a transformative program designed to systematically identify, prioritize, and permanently resolve the root causes of recurring customer experience issues. We're seeking an experienced Program Management leader to build and lead this critical initiative from the ground up. This is a high-visibility role reporting to the AVP of Customer Experience with direct access executive leadership. You'll have the authority to challenge existing processes, set strategic priorities, and drive organization-wide change that directly impacts customer satisfaction and operational efficiency. What You'll Do Drive Strategic Prioritization: Evaluate incoming process optimization opportunities across the customer journey, assess business impact, and build a executable roadmap aligned to company objectives Challenge the Status Quo: Question legacy processes, identify systemic inefficiencies, and advocate for transformational change-even when it requires difficult organizational shifts Execute With Precision: Own end-to-end program delivery, from problem definition through solution implementation and measurement of business outcomes Lead Cross-Functional Collaboration: Partner with Engineering, Product, Operations, Sales, Support and Enablement leadership to secure resources, align priorities, and drive adoption of new processes Present to Executive Audiences: Deliver compelling narratives to executives, translating complex operational issues into strategic business impact and ROI Build and Develop Team: Hire, mentor, and lead Business Process Engineers and program analysts, creating a high-performing team culture Measure and Communicate Impact: Define KPIs, track improvements in NPS and operational metrics, and report progress with transparency and accountability What You Bring 8+ years of program/project management experience, preferably in customer experience, operations, or technology transformation Proven track record of leading complex, cross-functional initiatives that required organizational change management Executive presence with exceptional communication skills-comfortable presenting to C-suite and Board audiences Strategic thinker who can connect operational improvements to business outcomes and financial impact Strong business judgment for prioritizing competing demands and making trade-off decisions with incomplete information Demonstrated ability to challenge constructively and influence without direct authority Experience with process optimization methodologies (Lean, Six Sigma, Agile) and program management frameworks Data-driven decision maker with ability to synthesize insights from multiple sources Natural collaborator who builds trust across organizational boundaries while maintaining healthy tension on standards and priorities PMP, Lean Six Sigma, or similar certification preferred but not required The Ideal Candidate You've built programs before-not just managed them. You know how to take an ambiguous mandate and turn it into a structured, executable plan. You're equally comfortable in the weeds of process details and in the boardroom articulating strategic vision. You have the courage to surface uncomfortable truths and the diplomacy to drive change without burning bridges. You measure success by outcomes, not activity. Why This Role Matters This is an opportunity to drive a a strategic imperative for RingCentral's customer experience transformation. You'll have executive sponsorship, organizational mandate for change, and direct impact on how we serve thousands of customers. This role offers rare autonomy to define, build, and lead a program that will become foundational to how RingCentral operates. What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits Voluntary supplemental health coverage and life insurance 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee 1:1 coaching, perks and discounts program About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $100,050 and $186,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

Say hello to opportunities. It's not every day that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We're currently looking for: The RingCentral environment is fast paced, high octane, success driven, team oriented and committed to growing the business in a virtually untapped market. Do you have the ability to thrive in start up environment? We are looking for candidates with an entrepreneurial spark! Key member of the customer facing sales team having primary responsibility for providing pre-sales technical support for all RingCentral products and services. Interacts directly with all levels of management on the customer accounts including the executive management team. Identifies key customer requirements and presents RingCentral solutions that meet those requirements. Job Duties: * Provide pre-sales technical and sales support for accounts in assigned segment. * Develop and maintain expert understanding of all RingCentral applications and products. * Assist SE team with hardware and software lab testing * Assist with answering technical questions for Mass Market sales teams. * Perform Proof of Concept (POC) onboarding support for Mass Market opportunities. * Responsible for continued education on the platform and underlying technologies. * Present ongoing product training for small business sales teams. * Transfer industry, technical, and product knowledge to internal and external teams. * Keep up-to-date on relevant competitive solutions, products and services. * Develop advanced system configurations and implementations in response to customer needs and requirements. * Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and drivingdevelopment of key features with the product team. * Create and maintain a demo/tester environment for the RingCentral EX and CX portfolio, as well as key integrations. * Actively participate as a SME for RingCentral products and technologies To succeed in this role you must have experience in: * 5+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS * (Software as a Service) environment, or equivalent, relevant experience. * 3+ years of contact center experience, preferably with cloud contact centers. * Fluent in English (both written and verbal). * Excellent written and verbal communication skills. * Excellent presentation and demonstration skills. Desired Qualifications: * Ability to provide technical leadership to the account team. * Ability to teach other members of the team and act as a mentor as required. * Requires an action oriented individual with a very strong initiative to be successful. * Willingness to take ownership of accounts and account related actions. * Must be able to coordinate across various groups and functional teams. * Ability to complete job responsibilities with minimal supervision. * Demonstrate ability to implement, drive and track projects * Ability to apply solutions, technology and products to a business opportunity. * RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred. * Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence * Competitive knowledge including solution, technology and product offerings. * Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats. * Excellent analytical and problem solving skills. * Excellent interpersonal skills and negotiating skills. * Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues. * Experience in VoIP network architecture, products, protocols, and solutions a plus. * Pre-Sales experience a plus. * Strong telecommunications background (with telephony and Soft Switch emphasis preferred). * Network Design background is a plus, but not required. * Some understanding of software development technologies is desirable. * Experience with telecommunications network design, architecture, and support is desirable. * Strong understanding of VoIP and data networking protocols including: SIP, RTP, HTTP/S, etc. * Demonstrated ability to implement, drive and track projects. What we offer: * Comprehensive medical, dental, vision, disability, life insurance * Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits * 401K match and ESPP * Paid time off and paid sick leave * Paid parental and pregnancy leave * Family-forming benefits (IVF, Preservation, Adoption etc.) * Emergency backup care (Child/Adult/Pets) * Employee Assistance Program (EAP) with counseling sessions available 24/7 * Free legal services that provide legal advice, document creation and estate planning * Employee bonus referral program * Student loan refinancing assistance * Employee perks and discounts program RingCentral's Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology. RingCentral is the leading global cloud-based communications provider because we're not just selling solutions; we're powering human connections. That's why we're the largest and fastest-growing pure-play provider in our space. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, the compensation range for this position is between $75,600 and $108,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. This role has an application deadline of July 15, 2025. Please apply prior to the deadline to be considered for the role.

requiring 4-days a week in the Denver office* Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We're currently looking for: a proven solution seller to join our growing Enterprise segment as a Majors Expansion Account Manager, to address the strong demand and market potential at hand within our embedded base of customers. Come experience a ton of runway with unlimited tools & resources, an in-demand product, and a fun & winning culture. To succeed in this role you must have experience in: Account management experience focused on growing existing Upmarket accounts through prospecting, qualifying & closing expansion sales. Assist field Account Executives with order generation and daily account maintenance. Generate awareness, respond to inquiries and engage in outbound prospecting to expand and manage our embedded base of Enterprise customers. A highly collaborative role interacting frequently with the Majors field Account Executive, Customer Success Manager, Professional Services and other internal departments. Skilled in conducting presentations, online web demos Manage deals involving multiple executive level stakeholders including C-suite. Extensive virtual selling experience including phone, web meetings and email. Drive a collaborative approach with Majors Account Executive & Marketing to prioritize targets to engage. Leverage & partner with internal resources (Business Development, Solutions Engineering, Marketing, Customer Success Managers, Professional Services, etc.) to execute new orders. Manage and negotiate contract renewals. Develop a strong understanding of key differentiators, internal/external systems, sales methodologies & processes. Ability to accurately forecast and manage pipeline. Deliver on revenue target quotas on a monthly/quarterly basis. Desired Qualifications: 3+ years of technology solution-based selling (SaaS, UCaaS, Cloud applications, VoIP). Demonstrated sales record of consistently meeting and exceeding quota. Success prospecting, engaging, managing Enterprise level customers Strong interpersonal skills, ability to convey and relate ideas to others Entrepreneurial flare - ability to learn and adapt quickly Vibrant and energetic attitude, willingness to perform and get things done BS degree, continued training and education preferred Ability to travel as needed (less than 5%) Ability to explore and make recommendations to customers based on their priorities. Excellent customer service orientation, face-to-face and virtual (phone/video conferencing) to support remote users. Strong initiative and creativity applied through technology. Vibrant and energetic attitude, willingness to perform and get things done. What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits Voluntary supplemental health coverage and life insurance 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee 1:1 coaching, perks and discounts program RingCentral's Majors Sales team delivers mobility, connectivity, and collaboration solutions for large accounts worldwide. RingCentral is the #1 global cloud-based communications provider because we're not just selling solutions; we're changing the nature of communications. That's why we're the largest and fastest-growing pure-play provider in our space. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, the compensation range for this position is between $120,000 and $150,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. This role has an application deadline of December 31st. Please apply prior to the deadline to be considered for the role.

*This is a hybrid role at our Denver office location with a 4 day a week in-office requirement* Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. We're currently looking for: Growth opportunities don't just appear. Our Sales Development Representatives make them happen. SDRs prospect and build critical new relationships with prospects and partners around the world-growing our pipeline of qualified new opportunities for our Inside Sales team. You'll uncover opportunities, nurture relationships and put data, technology and market insights to work to help our customers-and your team, win. All in an environment supported by massive resources, unmatched training and a diverse, dynamic culture that's built for winning, together. The ideal candidate is a self-starter with a track record of successful, credible lead follow-up and sales development experience at multiple executive levels within a small to medium sized organization. Qualifications: Lead qualification/ Sales Development is recommended, but not required. We are looking for motivated individuals with a strong learning aptitude and a drive to succeed. Familiarity with cloud based software services a plus Strong ability to learn new technology and ramp-up quickly Ability to work in high-energy sales team environment as a great teammate Positive and energetic phone skills, excellent listening skills and strong writing skills Quick and efficient with a computer Responsibilities: Utilize a consistent contact attempt process via phone, email and chat to follow-up, nurture and qualify leads generated by marketing campaigns. Prospect, educate and qualify leads to create sales-ready opportunities. Keep abreast of the industry and technologies to ensure you are a trusted resource to prospects and customers. Follow the established RingCentral pre-sales process and consistently use Salesforce.com to document prospect interaction, ensuring efficient lead management. Develop and maintain daily plans to maximize phone time, including pre-call planning, adhering to metrics and customizing scripts to market segments and prospect type. What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave and new parent gift boxes Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee perks and discounts program RingCentral's Sales team builds, grows and nurtures relationships-from small businesses to global enterprises. That's why we're the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $18 billion, 30%+ annual growth and a $.1.5 billion annual revenue run-rate. RingCentral has become the #1 global cloud-based communications provider because we're not just selling solutions; we're changing the nature of communications. This is an opportunity to lead a massive change in the way teams and organizations collaborate. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, the compensation range for this position is between $52,500 and $89,000 for full-time employees, in addition to eligibility for equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. We hire for this role frequently. There is no application deadline for this role. #LI-JW1

requiring 4-days a week in the office* Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We're currently looking for a CX Systems & Automation Designer. RingCentral is transforming how we solve systemic customer experience challenges. We're seeking a CX Systems & Automation Designer to support our framework for identifying, analyzing, and permanently resolving recurring system issues that impact customer satisfaction. This role is ideal for a recent graduate or early-career professional who combines process optimization thinking with technical curiosity and AI fluency. You'll have the autonomy to redesign workflows, implement solutions, and directly impact how we serve our customers. What You'll Do * Redesign Core Processes: Map current-state workflows, identify inefficiencies, and design future-state solutions that eliminate root causes of customer issues * Own Solution Development: Take ownership of specific workstreams within our systematic issue resolution framework, from discovery through implementation * Leverage AI & Technology: Apply AI tools and automation to scale process improvements and enhance issue detection and resolution * Drive Cross-Functional Change: Partner with Customer Experience, Engineering, Product, and Operations teams to implement sustainable solutions * Measure Impact: Define success metrics, track improvements in NPS and customer satisfaction, and communicate results to leadership * Innovate Continuously: Identify emerging issues through data analysis and customer feedback, proactively designing preventative solutions What You Bring * Bachelor's degree in Business, Industrial Engineering, Information Systems, or related field (or equivalent experience) * Strong process thinking-you naturally see workflows, bottlenecks, and optimization opportunities * Technical aptitude with enthusiasm for AI tools, automation, and data analysis * Comfort with ambiguity and ability to structure problems independently * Excellent communication skills-you can explain complex processes to both technical and executive audiences * Bias toward action and execution, not just analysis * Experience with process mapping tools, data visualization, or project management What we offer: * Comprehensive medical, dental, vision, disability, life insurance * Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits * Voluntary supplemental health coverage and life insurance * 401K match and ESPP * Paid time off and paid sick leave * Paid parental and pregnancy leave * Family-forming benefits (IVF, Preservation, Adoption etc.) * Emergency backup care (Child/Adult/Pets) * Employee Assistance Program (EAP) with counseling sessions available 24/7 * Free legal services that provide legal advice, document creation and estate planning * Employee bonus referral program * Student loan refinancing assistance * Employee 1:1 coaching, perks and discounts program About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, California, the compensation range for this position is between $75,600 and $108,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. This role has an application deadline of January 19, 2026. Please apply prior to the deadline to be considered for the role. #LI-JW1

Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We're a $2 billion company that's growing at 20+% annually and we're expanding our Global Service and Support Team to make sure we stay ahead of the competition. We're currently looking for: an Advanced Support Engineer. At RingCentral, our Advanced Support Engineers serve as the owner of the post-sales relationship with our most valued and high-profile customers. If you join our team, you will assume a very strategic role within the company and will focus on driving results and customer satisfaction. As an Advanced Support Engineer, you will have a broad and dynamic set of responsibilities from strategy to executing directives. This role requires a passion for building leaders, building relationships, and building teams that will deliver world class results to RingCentral and the customer. Primary Responsibilities * The essential functions and tasks of this job title include but are not limited to the following listed below: * Diagnoses and troubleshoots all RingCentral Unified Communications (UC) or RingCentral Contact Center issues and assists customers to maintain a stable integrated UC platform. * Provides Enterprise level technical support to all Enterprise customers. * Troubleshoots and reproduces customer technical issues to resolution and/or escalates. * Applies expert knowledge of RingCentral services and VOIP technology. * Responsible for training customer administration of RingCentral platform * Answers complex technical questions and offers workarounds for customer networks. * Provides quick and accurate handling of support interactions - phone, screen sharing and email. * Follow up with customers, ensuring customers are up to date and satisfied with resolution. * Responds promptly to escalations while keeping detailed case notes. * Manages customer expectations and experience to deliver high customer satisfaction and increase retention. * Regularly achieves and exceeds service level agreements and quality customer satisfaction targets. * Remain current on software defects and upgrades. * Manage escalated issues and collaborate with other internal departments to expedite resolution. * Help develop and maintain customer facing and internal help articles. Desired Qualifications: * 2+ years' experience in customer-focused/customer experience role. * Strong technical troubleshooting skills, perseverance, and patience * Experienced in VOIP technology including SIP, RTP, QoS, COS, codecs. * Knowledge of network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4), DNS, etc. * Networking, IT, or telecommunications certification is a plus - Network + or equivalent is desirable. * Experience supporting telecommunications, networking, or Software-as-a-Service products. * Experience supporting contact center technologies. * Ability to work efficiently in a highly demanding team-oriented and fast paced environment. * Ability to communicate and empathize with all levels of customers - executives, end users, developers. * Self-motivated with the ability to dive right in, be effective and make a difference. What we offer: * Comprehensive medical, dental, vision, disability, life insurance * Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits * Voluntary supplemental health coverage and life insurance * 401K match and ESPP * Paid time off and paid sick leave * Paid parental and pregnancy leave * Family-forming benefits (IVF, Preservation, Adoption etc.) * Emergency backup care (Child/Adult/Pets) * Employee Assistance Program (EAP) with counseling sessions available 24/7 * Free legal services that provide legal advice, document creation and estate planning * Employee bonus referral program * Student loan refinancing assistance * Employee 1:1 coaching, perks and discounts program RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, the compensation range for this position is between $51,800 and $74,000 for full-time employees, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

*This is a hybrid role requiring 4-days a week in the Denver office* Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We're currently looking for: a motivated Sales Manager to lead a growing team of Inside Sales Representatives/Account Managers within a high-performing MidMarket segment. Our next leader should have a proven track record of success, a verifiable history of exceeding sales goals personally and through a sales team, and the aptitude and attitude to make a difference in a fun, fast paced environment. Job Duties: Managing team performance against quotas and sales forecasts, executes operating plans and ensures sales objectives are met. Driving revenue and contributing to the continued growth of RingCentral through consistently achieving individual and team quotas. Proven track record of coaching and developing teams focused on measurable outcomes Monitoring daily activity of sales representatives including outbound calls, targeting specific customers to achieve objectives and managing sales support activities. Establishing and reporting on metrics to measure performance of the inside sales activities; corrects deficiencies where necessary Driving prospecting rigor and campaign management within prospecting tools and assigned territory of accounts Maintaining and promoting a successful and positive work environment; training new hires and providing coaching and counseling to direct reports with mindful employee development. Training and enabling the team with sales techniques and creating an environment that motivates the team through superior selling programs. Presentation of quarterly department review to executive management. Weekly 1:1 meetings with each member of the team, and weekly all team meetings. Reviewing of rep assigned accounts and recruitment activities. Desired Qualifications: 2 years minimum of sales Leadership experience Inside sales experience highly preferred 3 years experience with UCaas, CCaaS, Cloud or software preferred Experience managing direct reports Experience managing remote employees Familiarity with Salesforce is desired Strong working knowledge of Microsoft Office tools is required What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits Voluntary supplemental health coverage and life insurance 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee 1:1 coaching, perks and discounts program RingCentral's Mid-Market Sales team helps build and develop relationships for a top roster of our mid-sized, rapidly growing customers. RingCentral is the #1 global cloud-based communications provider because we're not just selling solutions; we're changing the nature of communications. That's why we're the largest and fastest-growing pure-play provider in our space. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, the compensation range for this position is between $190,000 and $215,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. This role has an application deadline of February 27th. Please apply prior to the deadline to be considered for the role.

Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. We're currently looking for: A Mid-Market Expansion, Account Manager to proactively manage a list of RingCentral's premier existing customers acquired through direct & channel partners and tasked with cultivating and saturating business within these accounts. With ownership of 200+ current accounts your goal is to uncover and capitalize on upsell opportunities as well as provide a high level of customer service. You will leverage your B2B solution selling skills to grow your book of business and add to the thousands of businesses already using RingCentral for their communication needs. This position is an inside sales/account management role and will be worked from our office in Denver. Responsibilities: You'll become the resident expert on the RingCentral services including Mobile, Office, and Contact Center and sell our hosted VoIP platform, call management services, and IP hardware. Develop a strong understanding of key differentiators, internal/external systems, sales methodologies and processes. Be an innovator that will help our global company discover new ways to sell our service and drive new business initiatives to small and mid- market business markets. Align with our channel partners to leverage the unique relationships they have with their customers to maximize revenue growth and minimize churn. Qualifications: 3-5 years of B2B sales experience, preferably in the technology sector. Demonstrated sales record of meeting and exceeding sales quotas. Success in maintaining existing customer base, cultivating new business, and upselling services/products. Ability to explore and make recommendations to customers based on customer needs. Excellent customer service orientation, face-to-face and on the phone to support remote users. Strong initiative and creativity applied through technology. Vibrant and energetic attitude, willingness to perform and get things done. Experience working in the channel is a plus. What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee perks and discounts program RingCentral's Mid-Market Sales team helps build and develop relationships for a top roster of our mid-sized, rapidly growing customers. RingCentral is the #1 global cloud-based communications provider because we're not just selling solutions; we're changing the nature of communications. That's why we're the largest and fastest-growing pure-play provider in our space. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, the compensation range for this position is between $105,000.00 and $150,000.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. We hire for this role frequently. There is no application deadline for this role. #LI-JW1

Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. We're currently looking for: RingCentral is hiring a Senior Project Manager for the Critical Accounts Program Team. In this role, you will be responsible for delivering a world-class problem resolution and communications experience for some of our largest and most strategic enterprise customers. This is an exciting opportunity to join a growing organization within our Customer Experience Team and contribute directly to a recognized global leader in cloud communications. To succeed in this role you must have experience in: Manage qualified projects through rapid coordination of internal ownership, resolution, and align stakeholders on progress. Help customers navigate RingCentral by serving as the central point of communication to restore confidence on projects and make it easy for customers to do business. Champion the customers' service experience by providing the necessary get-well plan coordination and oversight until initiatives are resolved. Serve as the expert for internal SLA's, operational processes, and ongoing plans to support accurate expectation setting with customers and cross-functional teams. Foster strategic internal partnerships to assist with providing a best in class customer experience. Work cross-functionally to communicate project scope, timelines, and dependencies for all critical account efforts. Complete and deliver root cause analysis documentation in a timely manner to enable incremental change within the business from learnings. Responsibilities of Liaising Between NOC, Support, and Customer Success: Manage active incidents until resolution by coordinating communication and actions between SRE NOC, Support, and Customer Success Simplify communication during an outage to convey a unified message Coordinate and compile updates to ensure prompt communication with all internal customer-facing stakeholders during outages Manage and Exercise Command Control over large, complex programs that involve the resolution of numerous concurrent customer experience issues. Develop and Execute Program Plans, including comprehensive planning, phasing, and strategic execution. Serve as the Communication Hub, facilitating necessary internal/external calls and managing all formal customer communications related to the program. Collaborate for Success: Partner directly with the Account Team to ensure program activities maintain a positive customer experience and achieve successful outcomes. Desired Qualifications: Minimum 10+ years developing relationships with strategic large enterprise and communication provider customers, with a strong focus on problem resolution and the overall Customer Experience. Proven track record of success with creating cross-functional alignment and driving projects to completion. Formal project management certifications such as PMI, PRINCE, and ITIL preferred. Experience with Contact Center or SaaS 5 years minimum experience within the data networking industry, preferably with a telecommunications service provider or SaaS company. Self-motivated individual capable of working in a face-paced, dynamic environment. Detail and results oriented; skilled at both planning and hands-on execution. Proven ability to communicate at all levels with excellence. What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits Voluntary supplemental health coverage and life insurance 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee 1:1 coaching, perks and discounts program RingCentral's Customer Experience team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, the compensation range for this position is between $102,000 and $147,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. This role has an application deadline of Dec 31, 2025. Please apply prior to the deadline to be considered for the role.

Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. We're currently looking for: Partner Sales Specialist (PSS) to act as a liaison between RingCentral, Customers & Partners focusing on closing small to medium sized business deals (companies less than 100 employees). You'll work with and support partners, who bring warm opportunities to the table, to sell their customers/clients a true unified communication platform. The most critical qualification is that you have a proven track record of success, a verifiable history of exceeding sales goals personally, and the aptitude and attitude to make a difference in a fun, fast paced environment. The PSS provides for the client and partner: * Knowledge and insight to the RingCentral product and process * Proper resource alignment (Sales engineer, Support, Implementation advisors) * Professional virtual demonstration of RingCentral's product using the RingCentral platform * Accurate pricing and control discounts * Assistance in moving the needle and progressing the process. To succeed in this role you must have experience in: * Closing, managing & driving opportunities to exceed quotas * Qualifying, building and owning a predictable sales pipeline, including regular sales forecasting * Converting new business on a monthly cycle * Developing and executing account plans for key accounts * Aggressively pursuing and closing new business, yet building trust, loyalty and solid long-term relationships with key decision-makers * Building and enhancing customer relationships * Delegating authority and responsibility with accountability and follow-up * Effectively prioritizing multiple tasks, projects and deadlines simultaneously * Solving problems and driving results Desired Qualifications: * 2-3 years of technology solution based selling (SaaS, UCaaS, Cloud applications, VoIP) * Demonstrated sales record of consistently meeting and exceeding quota * Skilled in conducting presentations, online web demos, adhering and adopting a measured sales process * Channel and Direct Selling Experience preferred * Strong interpersonal skills, ability to convey and relate ideas to others * Entrepreneurial flair - ability to learn and adapt quickly * Vibrant and energetic attitude, willingness to perform and get things done * BS degree, continued training and education preferred * SalesForce.com proficiency What we offer: * Comprehensive medical, dental, vision, disability, life insurance * Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits * 401K match and ESPP * Paid time off and paid sick leave * Paid parental and pregnancy leave * Family-forming benefits (IVF, Preservation, Adoption etc.) * Emergency backup care (Child/Adult/Pets) * Employee Assistance Program (EAP) with counseling sessions available 24/7 * Free legal services that provide legal advice, document creation and estate planning * Employee bonus referral program * Student loan refinancing assistance * Employee perks and discounts program RingCentral's SMB Sales team gives small-to-medium-size businesses the game-changing mobility, connectivity, and collaboration solutions they need to compete and grow. RingCentral is the #1 global cloud-based communications provider because we're not just selling solutions; we're changing the nature of communications. That's why we're the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $18 billion, 30%+ annual growth and a $1.5 billion annual revenue run-rate. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, the compensation range for this position is between $81,200 and $153,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

Say hello to opportunities. It's not every day that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We're currently looking for: The RingCentral environment is fast paced, high octane, success driven, team oriented and committed to growing the business in a virtually untapped market. Do you have the ability to thrive in start up environment? We are looking for candidates with an entrepreneurial spark! Key member of the customer facing sales team having primary responsibility for providing pre-sales technical support for all RingCentral products and services. Interacts directly with all levels of management on the customer accounts including the executive management team. Identifies key customer requirements and presents RingCentral solutions that meet those requirements. Job Duties: Provide pre-sales technical and sales support for accounts in assigned segment. Develop and maintain expert understanding of all RingCentral applications and products. Assist SE team with hardware and software lab testing Assist with answering technical questions for Mass Market sales teams. Perform Proof of Concept (POC) onboarding support for Mass Market opportunities. Responsible for continued education on the platform and underlying technologies. Present ongoing product training for small business sales teams. Transfer industry, technical, and product knowledge to internal and external teams. Keep up-to-date on relevant competitive solutions, products and services. Develop advanced system configurations and implementations in response to customer needs and requirements. Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and drivingdevelopment of key features with the product team. Create and maintain a demo/tester environment for the RingCentral EX and CX portfolio, as well as key integrations. Actively participate as a SME for RingCentral products and technologies To succeed in this role you must have experience in: 5+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS (Software as a Service) environment, or equivalent, relevant experience. 3+ years of contact center experience, preferably with cloud contact centers. Fluent in English (both written and verbal). Excellent written and verbal communication skills. Excellent presentation and demonstration skills. Desired Qualifications: Ability to provide technical leadership to the account team. Ability to teach other members of the team and act as a mentor as required. Requires an action oriented individual with a very strong initiative to be successful. Willingness to take ownership of accounts and account related actions. Must be able to coordinate across various groups and functional teams. Ability to complete job responsibilities with minimal supervision. Demonstrate ability to implement, drive and track projects Ability to apply solutions, technology and products to a business opportunity. RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred. Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence Competitive knowledge including solution, technology and product offerings. Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats. Excellent analytical and problem solving skills. Excellent interpersonal skills and negotiating skills. Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues. Experience in VoIP network architecture, products, protocols, and solutions a plus. Pre-Sales experience a plus. Strong telecommunications background (with telephony and Soft Switch emphasis preferred). Network Design background is a plus, but not required. Some understanding of software development technologies is desirable. Experience with telecommunications network design, architecture, and support is desirable. Strong understanding of VoIP and data networking protocols including: SIP, RTP, HTTP/S, etc. Demonstrated ability to implement, drive and track projects. What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee perks and discounts program RingCentral's Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology. RingCentral is the leading global cloud-based communications provider because we're not just selling solutions; we're powering human connections. That's why we're the largest and fastest-growing pure-play provider in our space. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, the compensation range for this position is between $75,600 and $108,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. This role has an application deadline of July 15, 2025. Please apply prior to the deadline to be considered for the role.