Director of account services job description
Updated March 14, 2024
11 min read
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Example director of account services requirements on a job description
Director of account services requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in director of account services job postings.
Sample director of account services requirements
- Bachelor's degree in Business Administration, Marketing, or related field.
- 5+ years of experience in account services or customer service roles.
- Demonstrated success in developing and managing customer relationships.
- Excellent knowledge of customer service principles.
- Solid understanding of sales and marketing principles.
Sample required director of account services soft skills
- Outstanding interpersonal and communication skills.
- Strong problem-solving and conflict resolution skills.
- Highly organized and detail-oriented.
- Ability to work independently and as part of a team.
- Proficiency in MS Office and customer relationship management (CRM) software.
Director of account services job description example 1
Michael Page director of account services job description
* Create and put into action a sales strategy that emphasizes Biologics Testing Solutions' goods and services at all of the client's locations. This will have both a broad strategy plan and specific tactical plans.
* Create and implement a communication strategy (internally and externally) to ensure that all stakeholders within the client and the business who have accountability are aware of all ongoing actions.
* Establish solid connections with clients at all levels, including the upper executive levels of sizable target accounts, with a focus on the strategic nature of the connections.
* Create and implement executive and other committees made up of important client and company staff members to manage issue escalation, track client and company key metrics, develop training programs, and pinpoint development opportunities as necessary.
* Responsible for creating sales predictions (estimates) for designated accounts.
* Produce and keep up a complete analysis of the customer(s), including internal strategic efforts, organizational structure, key executive profiles, R & D focus, and important therapeutic initiatives.
* Gain a thorough awareness of the demands, buying habits, and decision-making process of the client and suggest innovative ideas, techniques, and steps to match their expectations.
* Produce progress reports on a weekly and quarterly basis as necessary to give the business management team access to specific strategies in place to accomplish desired outcomes.
* Take the helm of efforts to advance the efficacy and efficiency of the Global Accounts process, such as using team sites and other Office 365 tools an Apply today for immediate consideration
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
* Education: Bachelor's degree (B.A./B.S.) or equivalent in Life Sciences or related discipline. Master's of Business Administration (MBA) or life science preferred.
* Experience: 10+ years selling both products and services to the pharmaceutical, medical device or healthcare provider sectors required; biopharma R&D experience preferred. Five years experience selling at a National Accounts or senior level preferred.
* An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above
The client is an early stage CRO who was just named on of Global Mice Model Market's 2022 top key players. In order to help clients from target identification through preclinical development, we have expanded upon our foundation of laboratory animal medicine and science to build a diverse spectrum of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP. The business also offers a range of goods and services to help with manufacturing and clinical laboratory testing requirements for its customers. Our clients can construct a more adaptable drug development model using this wide range of products and services, which lowers costs, improves productivity, and hastens time to market.
This position will be performed remotely. Competitive base salary, Benefits, 401k, commission, and career progression opportunities are included with this interview.
* Create and implement a communication strategy (internally and externally) to ensure that all stakeholders within the client and the business who have accountability are aware of all ongoing actions.
* Establish solid connections with clients at all levels, including the upper executive levels of sizable target accounts, with a focus on the strategic nature of the connections.
* Create and implement executive and other committees made up of important client and company staff members to manage issue escalation, track client and company key metrics, develop training programs, and pinpoint development opportunities as necessary.
* Responsible for creating sales predictions (estimates) for designated accounts.
* Produce and keep up a complete analysis of the customer(s), including internal strategic efforts, organizational structure, key executive profiles, R & D focus, and important therapeutic initiatives.
* Gain a thorough awareness of the demands, buying habits, and decision-making process of the client and suggest innovative ideas, techniques, and steps to match their expectations.
* Produce progress reports on a weekly and quarterly basis as necessary to give the business management team access to specific strategies in place to accomplish desired outcomes.
* Take the helm of efforts to advance the efficacy and efficiency of the Global Accounts process, such as using team sites and other Office 365 tools an Apply today for immediate consideration
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
* Education: Bachelor's degree (B.A./B.S.) or equivalent in Life Sciences or related discipline. Master's of Business Administration (MBA) or life science preferred.
* Experience: 10+ years selling both products and services to the pharmaceutical, medical device or healthcare provider sectors required; biopharma R&D experience preferred. Five years experience selling at a National Accounts or senior level preferred.
* An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above
The client is an early stage CRO who was just named on of Global Mice Model Market's 2022 top key players. In order to help clients from target identification through preclinical development, we have expanded upon our foundation of laboratory animal medicine and science to build a diverse spectrum of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP. The business also offers a range of goods and services to help with manufacturing and clinical laboratory testing requirements for its customers. Our clients can construct a more adaptable drug development model using this wide range of products and services, which lowers costs, improves productivity, and hastens time to market.
This position will be performed remotely. Competitive base salary, Benefits, 401k, commission, and career progression opportunities are included with this interview.
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Director of account services job description example 2
MetroPlus director of account services job description
About NYC Health + Hospitals
MetroPlus Health provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus Health 's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus Health has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.
Position Overview:
The Director of Account Services oversees provider type relationship building/handling and JOCs for large clients, develops loyalty in the field, and establishes bonds with key people within a provider network - from front desk to top level caregivers and administrators. Their understanding of the work providers do is key to earning respect and loyalty for MetroPlusHealth. This position will ensure overall reputation of MetroPlusHealth shifts to how we want to be perceived. The Director of Account Services analyzes trends in data for provider types and patterns of success and remedies any issues that arise (claims processing, system impacting all nursing homes, or change in regs for long term care where across the board education etc.). Success in this role will be measured by organizational account retention and expansion/overall provider satisfaction/growth in membership.
Job Description- Anticipates and prevents problems from arising; ensures the providers in assigned “type” are successful.
- Establishes external partnerships aligned with MetroPlusHealth business goals and procedures.
- Addresses inquires/disputes and eliminate roadblocks to ensure optimum membership growth and profitability.
- Creates operational efficiencies between MetroPlusHealth, providers, and business partners.
- Tracks, measures, and monitors retention for provider type, business partners, facilities, associated doctors, and members.
- Educates Account Managers to ensure a solid understanding in increasing and retaining assigned accounts.
- Implements a system to monitor Account Managers productivity by line of business; conducts research to provide proposals and solutions to prospective clients based on discoveries.
- Provides weekly/monthly/quarterly/yearly account updates to Senior Director of Account Services and strategizes innovative methods to continuously grow accounts.
- Resolves issues regarding account claims, authorizations, and discrepancies; authorize, deny and clarify performance of procedures if applicable.
- Produces, analyzes, and presents financial reports to assess return on investment for initiatives.
- Develops performance dashboard to share metric reports and address technical issues for systems and accounts.
- MPA/MBA degree required.
- 10 years minimum of relative Healthcare industry experience.
- Solid background in healthcare, preferably experience working in 2 “provider types” required.
- Must have excellent skills with data, analytics, and people.
- Knowledge of IPAs, Large Provider Groups, H+H Facilities, and diverse communities required to target providers that serve different demographics.
- Ability to decipher contractual language and clearly deliver messages to clients and customers with written and verbal communication.
- Experience facilitating and contracting arrangements.
- Ability to design training curriculums related to prospecting, sales and lead generation, product features and benefits and competitive analysis.
Professional Competencies
- Integrity and Trust
- Customer Focus
- Functional/Technical skills
- Written/Oral Communication
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Director of account services job description example 3
EPAM Systems director of account services job description
You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. Years of expertise in a combination of information technology, retail banking, wealth management, asset management, or capital markets. If this sounds like you, this could be the perfect opportunity to join EPAM as a Sr. Director, Account Management. Scroll down to learn more about the position's responsibilities and requirements.
Req.#329898023
RESPONSIBILITIES
+ Create business strategies to successfully achieve client business goals
+ Be a Consultative Account Manager or Client Partner for EPAM clients that are regional and multinational banks, wealth managers, asset managers, payment providers, and FinTechs
+ Leverage your Industry Knowledge, Experience and thought leadership to envision how technology can transform our customer's business to drive higher levels of customer experience and engagement
+ Serve as an expert business and/or tech consultant in one or more of the following areas: retail banking, wealth management, asset management, or capital markets
+ Serve as the engagement architect, work directly with client's business (product, marketing, operations etc.,) and IT teams to position EPAM for success
+ Exploit EPAM's existing strengths, create new capabilities required for EPAM to be recognized as the primary driver of digital transformation that our clients need to deliver to their clients. Bring strong background and track record in the new drivers of transformation - Digital, Experience, Cloud, Analytics, etc
+ Develop and Execute Account Plans for growth, delivery excellence, client satisfaction and employee satisfaction
+ Develop and oversee delivery approaches
+ Work closely with project/program management to ensure successful delivery through an integrated delivery model
+ Ultimately responsible for shaping solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
+ Serve as the Engagement owner; partner with clients to help craft the product vision and roadmaps and create compelling customer value propositions and strategies
+ Build successful relationships
+ Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio
+ Develop effective relationships with key internal executives, BU heads, Solution SMEs, and Sales and Delivery Leaders
+ Deliver on EPAM's growth and performance objectives
+ Drive account revenue within the client / account portfolio as well as accelerate opportunities to influence and sell-in end-to-end EPAM services
+ Align with EPAM BU's goals and objectives, support company financial goals by achieving revenue and profit targets
+ Support sales / pre-sales activities by acting as the lead to assess opportunities, respond to RFP's, create proposals and presentations, establish relationships with clients and prospective clients, and help to close / sign new deals
REQUIREMENTS
+ 10+ years of experience in P&L, Sales, Account Management roles
+ 10+ years of experience working-in and/or consulting for retail banks, investment banks, wealth managers, or asset managers
+ 5+ years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end IT professional services
+ Experience and ability to sell software engineering services (cloud, analytics, digital engagement, etc.)
+ Executive Presence, Exceptional leadership/management skills, Excellent Oral and Written communication skills, Confident Presentation skills
+ Serve as an expert consultant in business and technology transformation across the broad range of products and services that our clients sell including consumer lending, wealth management, trading platforms, etc
+ Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to the team
+ Strong problem solving and creative thinking abilities
+ Experience in managing and monitoring performance metrics across large scale accounts and account portfolios
+ Strong industry knowledge or experience with particular emphasis on strategy, consulting, team management and product development
+ Track record of leading teams
+ Proven ability to manage client engagements under high stress to successful completion
+ Sound business acumen; strategic skills; common sense
+ Effectively manages up and down
+ Strong negotiation skills
+ Bachelor's degree or higher
WHAT WE OFFER
+ Medical, Dental and Vision Insurance (Subsidized)
+ Health Savings Account
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability (Company Provided)
+ Life and AD&D Insurance (Company Provided)
+ Employee Assistance Program
+ Unlimited access to LinkedIn learning solutions
+ Matched 401(k) Retirement Savings Plan
+ Paid Time Off
+ Legal Plan and Identity Theft Protection
+ Accident Insurance
+ Employee Discounts
+ Pet Insurance
+ Employee Stock Purchase Program
ADDITIONAL
+ This position operates in a remote capacity, but you must live within driving distance to an EPAM office. Your recruiter will discuss specific details about work location during the initial interview process
ABOUT EPAM
+ EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential
EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.
At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.
Req.#329898023
RESPONSIBILITIES
+ Create business strategies to successfully achieve client business goals
+ Be a Consultative Account Manager or Client Partner for EPAM clients that are regional and multinational banks, wealth managers, asset managers, payment providers, and FinTechs
+ Leverage your Industry Knowledge, Experience and thought leadership to envision how technology can transform our customer's business to drive higher levels of customer experience and engagement
+ Serve as an expert business and/or tech consultant in one or more of the following areas: retail banking, wealth management, asset management, or capital markets
+ Serve as the engagement architect, work directly with client's business (product, marketing, operations etc.,) and IT teams to position EPAM for success
+ Exploit EPAM's existing strengths, create new capabilities required for EPAM to be recognized as the primary driver of digital transformation that our clients need to deliver to their clients. Bring strong background and track record in the new drivers of transformation - Digital, Experience, Cloud, Analytics, etc
+ Develop and Execute Account Plans for growth, delivery excellence, client satisfaction and employee satisfaction
+ Develop and oversee delivery approaches
+ Work closely with project/program management to ensure successful delivery through an integrated delivery model
+ Ultimately responsible for shaping solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
+ Serve as the Engagement owner; partner with clients to help craft the product vision and roadmaps and create compelling customer value propositions and strategies
+ Build successful relationships
+ Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio
+ Develop effective relationships with key internal executives, BU heads, Solution SMEs, and Sales and Delivery Leaders
+ Deliver on EPAM's growth and performance objectives
+ Drive account revenue within the client / account portfolio as well as accelerate opportunities to influence and sell-in end-to-end EPAM services
+ Align with EPAM BU's goals and objectives, support company financial goals by achieving revenue and profit targets
+ Support sales / pre-sales activities by acting as the lead to assess opportunities, respond to RFP's, create proposals and presentations, establish relationships with clients and prospective clients, and help to close / sign new deals
REQUIREMENTS
+ 10+ years of experience in P&L, Sales, Account Management roles
+ 10+ years of experience working-in and/or consulting for retail banks, investment banks, wealth managers, or asset managers
+ 5+ years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end IT professional services
+ Experience and ability to sell software engineering services (cloud, analytics, digital engagement, etc.)
+ Executive Presence, Exceptional leadership/management skills, Excellent Oral and Written communication skills, Confident Presentation skills
+ Serve as an expert consultant in business and technology transformation across the broad range of products and services that our clients sell including consumer lending, wealth management, trading platforms, etc
+ Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to the team
+ Strong problem solving and creative thinking abilities
+ Experience in managing and monitoring performance metrics across large scale accounts and account portfolios
+ Strong industry knowledge or experience with particular emphasis on strategy, consulting, team management and product development
+ Track record of leading teams
+ Proven ability to manage client engagements under high stress to successful completion
+ Sound business acumen; strategic skills; common sense
+ Effectively manages up and down
+ Strong negotiation skills
+ Bachelor's degree or higher
WHAT WE OFFER
+ Medical, Dental and Vision Insurance (Subsidized)
+ Health Savings Account
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability (Company Provided)
+ Life and AD&D Insurance (Company Provided)
+ Employee Assistance Program
+ Unlimited access to LinkedIn learning solutions
+ Matched 401(k) Retirement Savings Plan
+ Paid Time Off
+ Legal Plan and Identity Theft Protection
+ Accident Insurance
+ Employee Discounts
+ Pet Insurance
+ Employee Stock Purchase Program
ADDITIONAL
+ This position operates in a remote capacity, but you must live within driving distance to an EPAM office. Your recruiter will discuss specific details about work location during the initial interview process
ABOUT EPAM
+ EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential
EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.
At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.
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Updated March 14, 2024
Updated March 14, 2024