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Director of case management skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical director of case management skills. We ranked the top skills for directors of case management based on the percentage of resumes they appeared on. For example, 16.1% of director of case management resumes contained patients as a skill. Continue reading to find out what skills a director of case management needs to be successful in the workplace.

15 director of case management skills for your resume and career

1. Patients

Here's how directors of case management use patients:
  • Developed various oncology-related presentations and initiated research regarding retractable lancets to be OSHA-compliant to the benefit of both staff and patients.
  • Performed Admission, Concurrent and Retrospective clinical reviews on all patients admitted to the hospital-with no commercial denials

2. Social Work

Here's how directors of case management use social work:
  • Developed Utilization Review Committee, ED Case Manager position and Case manager positions developed from retired Social Workers.
  • Supervised approximately 30 RN's and Social Workers responsible for case management, utilization management and discharge planning.

3. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how directors of case management use patient care:
  • Manage activities necessary to ensure appropriate utilization of the Hospital and its resources while maintaining optimal achievable standards of patient care.
  • Project leader for admission and case management/patient care software implementation and training.

4. Discharge Planning

Here's how directors of case management use discharge planning:
  • Identified areas for improvement related to discharge planning, documentation, resource utilization, core measure documentation, patient education.
  • Developed discharge planning process, including discharge calls to patients/families to determine timeliness of treatment and satisfaction with vendor.

5. Medicaid

Here's how directors of case management use medicaid:
  • Coordinated seminars at local Assisted Living facilities for our company to discuss Case Management, Veterans Benefits and Medicaid.
  • Supervised and provided training on the policy regulations and procedures including Medicaid Waiver for case management within the department.

6. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how directors of case management use oversight:
  • Create systems that optimize Case-Manger and Case-Manger supervisor oversight over the safety and permanency of children referred to DHS.
  • Provided clinical oversight of assessment and service planning, facilitated client planning meetings for inter-agency collaboration.

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7. Care Coordination

Here's how directors of case management use care coordination:
  • Managed financial aspects of Care Coordination operations including monthly variance analysis, annual capital and operating budgets for McLeod Health.
  • Chair of Care Coordination Initiative with direct responsibility to the corporate executive staff.

8. Rehabilitation

Here's how directors of case management use rehabilitation:
  • Coordinated the provision of substance abuse counseling, intervention & rehabilitation to residents in the residential treatment center.
  • Served as director of the case management and risk management departments at a rehabilitation hospital and surgery center.

9. Utilization Review

Another name for utilization review is utilization management. It is the process of ensuring that healthcare services are used in a suitable manner. Utilization review is a critical component of adding value to the health care system. Mostly, UR is carried out by healthcare insurance companies, but hospitals and other healthcare providers also perform the process. Utilization review has three types of assessment namely: concurrent, prospective, and retrospective.

Here's how directors of case management use utilization review:
  • Involved with productivity reporting, perform quality and utilization review audits and work with corporate direction for maintaining CMS regulations.
  • Implemented external secondary Utilization Review process with outside vendor improving level of care determinations, while maintaining regulatory compliance.

10. Direct Reports

Here's how directors of case management use direct reports:
  • Reviewed all assessments, service plans, and progress notes of direct reports as required by AIDS Institute.
  • Coach Case Management Services staff in professional development Counsels, and evaluates performance of direct reports.

11. Quality Care

Here's how directors of case management use quality care:
  • Prepared financial reports, audited expenses, and capitalized on cost-savings initiatives while ensuring continuing quality care levels.
  • Steered patients/physicians towards in-network preferred providers to maximize quality care at cost effective rates.

12. Performance Improvement

Performance improvement means an overall improvement of a business process to accomplish and achieve enhancement of the efficiency of the function/process, and to make it more profitable and economical, while the stated goals or objectives are accurately achieved and in a cost and time-efficient manner. Performance improvements can occur at several levels, including the employee level, the team level, the department or unit level, and the organization as a whole.

Here's how directors of case management use performance improvement:
  • Identified high risk and at-risk population using approved screening tools; participated in hospital-wide initiatives and clinical performance improvement activities.
  • Provide staff training Develop staff orientation manual Serve as Performance Improvement coordinator Member of executive management team.

13. Home Health

Here's how directors of case management use home health:
  • Achieved Joint Commission Accreditation of Hospital Case Management/Utilization Management Departments and Home Health Agencies.
  • Scheduled and expedited inpatient discharges to Skilled Nursing Facilities, Acute Rehab, and Home Health Care / Home Hospice.

14. Management Program

A Management program is a program that educate participants with the right skills needed to manage their businesses, manage people effectively, and execute projects. Management program comes in different fields, but the most popular and generic of them all is the business management program which is followed by project management. There's also a special faculty in the university that offers a wide range of management programs for students up to postgraduate levels.

Here's how directors of case management use management program:
  • Provided clinical leadership in the Case Management Department for a comprehensive and multidisciplinary case management program.
  • Developed quality of service standards as well as a nationwide 24-hour emergency escalation case management program.

15. Appeals

Here's how directors of case management use appeals:
  • Developed standardized appeals and denial process in collaboration with Division and Shared Services for denial management initiative.
  • Initiated MD to MD process for managed care denials which resulted in 50% decrease in appeals on the back end.
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List of director of case management skills to add to your resume

Director of case management skills

The most important skills for a director of case management resume and required skills for a director of case management to have include:

  • Patients
  • Social Work
  • Patient Care
  • Discharge Planning
  • Medicaid
  • Oversight
  • Care Coordination
  • Rehabilitation
  • Utilization Review
  • Direct Reports
  • Quality Care
  • Performance Improvement
  • Home Health
  • Management Program
  • Appeals
  • Social Services
  • Compassion
  • CMS
  • InterQual
  • Medical Necessity
  • Community Resources
  • Process Improvement
  • Staff Development
  • Mental Health
  • LOS
  • Program Development
  • Acute Care Hospital
  • Patient Satisfaction
  • Patient Outcomes
  • ICU
  • Federal Regulations
  • Resource Utilization
  • Utilization Management Committee
  • Regulatory Compliance
  • Direct Supervision
  • Crisis Intervention
  • Acute Care Facility
  • JCAHO
  • Performance Evaluations
  • Milliman
  • DRG
  • Ethics
  • Staff Education
  • State Regulations
  • MDS
  • NCQA
  • Management System
  • Site Monitoring
  • FTE

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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