Automatically apply for jobs with Zippia

Upload your resume to get started.

Director of information technology services skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dale Musser Ph.D.,

Ehsan Sheybani Ph.D.

Below we've compiled a list of the most critical director of information technology services skills. We ranked the top skills for directors of information technology services based on the percentage of resumes they appeared on. For example, 8.1% of director of information technology services resumes contained project management as a skill. Continue reading to find out what skills a director of information technology services needs to be successful in the workplace.

15 director of information technology services skills for your resume and career

1. Project Management

Here's how directors of information technology services use project management:

Directed a team of professionals providing technical services including system monitoring and management, consulting, project management and compliance solutions.
Managed technical solution delivery service of technical leaders utilizing project management methodologies to implement solutions across verticals of the infrastructure organization.

2. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how directors of information technology services use oversight:

Established governance model with customers and senior management to ensure oversight on content and technology.
Led several professional services engagements including vendor selection, contract/SOW negotiation, and execution oversight.

3. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how directors of information technology services use service delivery:

Established Call Center and Performance Reporting teams to cover a newly established Service Delivery Center resulting from multiple mergers.
Validate and/or develop and implement necessary metrics to monitor service delivery, user satisfaction, team and individual performance.

4. Governance

Governance is the means by which countries or organizations are overseen or controlled by their leaders. This may be through laws, regulations, policies and processes that guide behaviour in a way that upholds the principles defined by the leaders. Often, they come with consequences for breach and reward for implementation.

Here's how directors of information technology services use governance:

Provided leadership, standardized methodology and processes, and governance across enterprise projects/programs to ensure effective and efficient execution.
Help guide decision-making in the organization by serving on the Senior Administrative Committee and Information Technology Governance Council.

5. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how directors of information technology services use cloud:

Developed a cloud strategy including the selection, compliance auditing, implementation and migration of several mission critical applications.
Increased efficiency, decreased duplication, reduced costs by leveraging managed services and migrating on premise IT services to the cloud.

6. Service Management

Service Management is a customer-oriented approach to delivering information technology. Service Management focuses on providing a relationship with individual customers and adding value to customer assistance.

Here's how directors of information technology services use service management:

Establish and maintain measurable standards of service management including supporting an evolving set of computing hardware and enterprise software applications.
Implemented a standardized categorization structure across IT Service Management applications.

Choose from 10+ customizable director of information technology services resume templates

Build a professional director of information technology services resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your director of information technology services resume.

7. ITIL

Here's how directors of information technology services use itil:

Improved critical technical operations by implementing repeatable ITIL processes such as change and release management and configuration management database.
Established, documented, and implemented incident management processes where none previously existed utilizing the ITIL framework.

8. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how directors of information technology services use continuous improvement:

Managed continuous improvement efforts including the formation of a Technology Architecture Center of Excellence, Monitoring and GNOC/SOC Service Improvement.
Key responsibilities: Implemented a continuous improvement program, maintaining local ISO 9001 certification, and furthering business development.

9. Direct Reports

Here's how directors of information technology services use direct reports:

Provided leadership to five direct reports and 77 indirect reports; managed a $15M budget for operating and capital expenditures.
Leveraged technical knowledge to improve the overall IT and technology acumen of the departments, including managers and direct reports.

10. ITSM

Here's how directors of information technology services use itsm:

Contracted as an ITSM consultant to develop and implement incident management as a practice across the Hartford HealthCare enterprise.
Delivered IT end-user training and directed ITSM operations, the help desk and PBX operator services.

11. Service Desk

The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.

Here's how directors of information technology services use service desk:

Initiated formal and standardized incident management and service desk procedures through existing, disconnected Service Desk and incident staff.
Restructured distributed support, service desk, and application development teams into a single operational organization.

12. Network Infrastructure

Here's how directors of information technology services use network infrastructure:

Designed and implemented enterprise network infrastructure to deliver high availability, clinically critical applications to the organization.
Upgraded entire network infrastructure while reducing cost by leasing agreements and reduction of managed equipment.

13. HIPAA

Here's how directors of information technology services use hipaa:

Created three levels of national HIPAA Data Center certification standard for the Federal Qualified Health Centers (FQHC).
Led IT Security projects as Facility Information Security Officer (FISO) to comply with HIPAA and Sarbanes-Oxley requirements.

14. Application Development

Here's how directors of information technology services use application development:

Implement technology services to support corporate and client web and application development solutions.
Oversee IT delivery technology resources of application development and packaged application implementations.

15. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how directors of information technology services use hr:

SAP HR project manager for implementation of Organization Management and Personnel Administration.
Managed a total HR business process outsourcing vendor relationship.

5 Director Of Information Technology Services resume examples

Build a professional director of information technology services resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your director of information technology services resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Directors Of Information Technology Services find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on director of information technology services resumes?

Dale Musser Ph.D.

Associate Teaching Professor, University of Missouri

-Working on teams and collaboration - people skills matter a lot.
-Past accomplishments in delivering results while working with others
-Technical skills in target areas for job. The hottest areas right now: machine learning, large scale apps, and autonomous systems.

What soft skills should all Directors of information technology services possess?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Leadership, motivation, communication, conflict management, trust-building, decision-making, organization, and time management.

What hard/technical skills are most important for Directors of information technology services?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Negotiation, relevant technical skills, prioritization and goal setting, project planning, delegating, and budget management.

What director of information technology services skills would you recommend for someone trying to advance their career?

Matthew Liotine Ph.D.

Clinical Professor and Director of Master of Science in Supply Chain and Operations Management, University of Illinois at Chicago

If a student decides to take time off before moving on to a job or graduate school, they should use that time to develop skills in which you may not receive formal training while in college. For example, skills like leadership, problem-solving, teamwork, and communication are going to be more vital than ever in the new norm.

What type of skills will young Directors of information technology services need?

Peter Dordal Ph.D.

Director for Information Technology, Loyola University Chicago

I'm leaving off software developers, and answering about our Information Technology graduates.

IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.

Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.

Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.

Do you want to know more?

List of director of information technology services skills to add to your resume

The most important skills for a director of information technology services resume and required skills for a director of information technology services to have include:

Project Management
Oversight
Service Delivery
Governance
Cloud
Service Management
ITIL
Continuous Improvement
Direct Reports
ITSM
Service Desk
Network Infrastructure
HIPAA
Application Development
HR
Disaster Recovery
Incident Management

Emerging Technologies
Support Services
SDLC
SAN
Technology Solutions
Customer Satisfaction
PCI
Level Agreements
Business Development
SOX
CIO
CRM
Windows Server
Slas
Vendor Management
Technical Support
Shared Services

Client Facing
KPIs
Cost Savings
SQL
Business Processes
Strategic Direction
Desktop Support
ERP
Vendor Relationships
PC
Strategic Plan
Configuration Management
SharePoint
IP
PMO
VMware

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Zippia Careers
Executive Management Industry
Director Of Information Technology Services
Director Of Information Technology Services Skills

Updated January 8, 2025

Browse executive management jobs