Dispatch coordinator job description
Updated March 14, 2024
8 min read
Find better candidates in less time
Post a job on Zippia and take the best from over 7 million monthly job seekers.
Example dispatch coordinator requirements on a job description
Dispatch coordinator requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in dispatch coordinator job postings.
Sample dispatch coordinator requirements
- Strong knowledge of logistics and dispatch operations.
- Ability to prioritize tasks and meet deadlines.
- Proficient in the use of web-based software systems.
- Ability to effectively manage a team of dispatchers.
- Understanding of applicable regulations and laws.
Sample required dispatch coordinator soft skills
- Excellent communication and problem-solving skills.
- Strong organizational and multitasking abilities.
- Ability to work calmly under pressure.
- Ability to build strong relationships with customers.
- Strong customer service orientation.
Dispatch coordinator job description example 1
Chenega dispatch coordinator job description
The
Maintenance Dispatch Coordinator
receives, records, and distributes work orders to service crews upon customers' requests for service. The
Maintenance Dispatch Coordinator
will be required to work shift work that includes nights, weekends, and holidays.
Responsibilities
Receive, record, and distribute work orders to service crews upon customers' requests for:
Repairs and services on Government mobile and stationary equipment
Records information, such as:
Name
Address
Article to be repaired
Service to be rendered
Prepare work order and detailed notes
Distribute order to the service crew
Schedule service calls and dispatch service crew. All information is recorded in a Government program entitled Maximo.
Call or write the customer to ensure satisfactory performance of service
Keep a record of service calls and work orders
Dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment.
Other duties as assigned.
Qualifications
High school diploma or GED equivalent
Associates degree preferred
2+ years experience in a general Help Desk or Customer Service position, preferably in a maintenance environment
Experience with HTEE is preferred
Must have a valid driver’s license
Must pass a CBP Background Investigation
The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief
Knowledge, Skills and Abilities:
Strong organizational skills
Ability to prioritize and multi-task
Proficient in Microsoft Office Suite, i.e Word, Excel, and PowerPoint
Ability to work shift work that includes nights, weekends, and holiday
Strong oral and written communication skills
\#Chenega IT Enterprise Services, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program
Responsibilities
Receive, record, and distribute work orders to service crews upon customers' requests for:
Repairs and services on Government mobile and stationary equipment
Records information, such as:
Name
Address
Article to be repaired
Service to be rendered
Prepare work order and detailed notes
Distribute order to the service crew
Schedule service calls and dispatch service crew. All information is recorded in a Government program entitled Maximo.
Call or write the customer to ensure satisfactory performance of service
Keep a record of service calls and work orders
Dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment.
Other duties as assigned.
Qualifications
High school diploma or GED equivalent
Associates degree preferred
2+ years experience in a general Help Desk or Customer Service position, preferably in a maintenance environment
Experience with HTEE is preferred
Must have a valid driver’s license
Must pass a CBP Background Investigation
The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief
Knowledge, Skills and Abilities:
Strong organizational skills
Ability to prioritize and multi-task
Proficient in Microsoft Office Suite, i.e Word, Excel, and PowerPoint
Ability to work shift work that includes nights, weekends, and holiday
Strong oral and written communication skills
\#Chenega IT Enterprise Services, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program
Post a job for free, promote it for a fee
Dispatch coordinator job description example 2
Western Equipment Co dispatch coordinator job description
SUCCESS AT WESTERN STATES: Western State’s culture is based on passion for our Vision and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a “play to win” organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization.
JOB SUMMARY: The Heavy Haul Dispatch Coordinator assists Heavy Haul Dispatchers by coordinating and dispatching trucks and Heavy Haul Drivers for timely equipment pickup and delivery for customers in a profitable manner, while providing excellent customer service.
ESSENTIAL FUNCTIONS:
Safety
+ Actively cares, promotes, manages, and advocates safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
+ Ability to complete Job Hazard Analysis (JHA’s) prior to any job-related tasks according to WSECO’s policy and standards.
+ Maintains clean/clutter free personal work areas to ensure safe environments for all WSECO employees.
+ Adhering to required personal protective equipment (PPE) as identified in safety policy.
Heavy Haul Dispatch Support
+ Invoices customer for Heavy Haul services.
+ Codes incoming transport invoices and forwards to Accounts Payable for payment.
+ Obtains annual permits for Heavy Haul Fleet.
+ Maintains all driver certifications and coordinates required refresher training.
+ Provides technical support to drivers.
+ Coordinates onboarding process for new drivers.
+ Provides administrative support as assigned by Heavy Haul Dispatch.
+ Adheres to all customer care standards.
+ Performs other duties as assigned.
SKILLS, KNOWLEDGE, AND ABILITIES:
+ Basic knowledge of Caterpillar equipment and diesel trucks and trailers.
+ Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building.
+ Experience using computers, including Microsoft Office applications.
+ General knowledge of DOT legal requirements.
+ Basic knowledge of permitting and scheduling process.
+ Ability to organize and multi-task.
+ Ability to set and manage priorities.
+ Ability to develop and maintain effective working relationships with others.
+ Ability to work overtime without notice.
+ Consistent attendance.
EDUCATION AND EXPERIENCE:
+ Proof of high school diploma or General Education Degree (GED).
+ One-year related office experience required, dispatching heavy haul trucks or industry experience preferred
+ Six months in invoice processing and scheduling preferred.
+ Must be able to communicate (speak, read, comprehend, write in English).
PHYSICAL CHARACTERISTICS:
+ Ability to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
+ Ability to lift up to 25 lbs. in accordance with Western States’ Lifting Policy to include amount and approach.
+ Must be able to meet all safety requirements for applicable safety policies.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
JOB SUMMARY: The Heavy Haul Dispatch Coordinator assists Heavy Haul Dispatchers by coordinating and dispatching trucks and Heavy Haul Drivers for timely equipment pickup and delivery for customers in a profitable manner, while providing excellent customer service.
ESSENTIAL FUNCTIONS:
Safety
+ Actively cares, promotes, manages, and advocates safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
+ Ability to complete Job Hazard Analysis (JHA’s) prior to any job-related tasks according to WSECO’s policy and standards.
+ Maintains clean/clutter free personal work areas to ensure safe environments for all WSECO employees.
+ Adhering to required personal protective equipment (PPE) as identified in safety policy.
Heavy Haul Dispatch Support
+ Invoices customer for Heavy Haul services.
+ Codes incoming transport invoices and forwards to Accounts Payable for payment.
+ Obtains annual permits for Heavy Haul Fleet.
+ Maintains all driver certifications and coordinates required refresher training.
+ Provides technical support to drivers.
+ Coordinates onboarding process for new drivers.
+ Provides administrative support as assigned by Heavy Haul Dispatch.
+ Adheres to all customer care standards.
+ Performs other duties as assigned.
SKILLS, KNOWLEDGE, AND ABILITIES:
+ Basic knowledge of Caterpillar equipment and diesel trucks and trailers.
+ Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building.
+ Experience using computers, including Microsoft Office applications.
+ General knowledge of DOT legal requirements.
+ Basic knowledge of permitting and scheduling process.
+ Ability to organize and multi-task.
+ Ability to set and manage priorities.
+ Ability to develop and maintain effective working relationships with others.
+ Ability to work overtime without notice.
+ Consistent attendance.
EDUCATION AND EXPERIENCE:
+ Proof of high school diploma or General Education Degree (GED).
+ One-year related office experience required, dispatching heavy haul trucks or industry experience preferred
+ Six months in invoice processing and scheduling preferred.
+ Must be able to communicate (speak, read, comprehend, write in English).
PHYSICAL CHARACTERISTICS:
+ Ability to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
+ Ability to lift up to 25 lbs. in accordance with Western States’ Lifting Policy to include amount and approach.
+ Must be able to meet all safety requirements for applicable safety policies.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Dealing with hard-to-fill positions? Let us help.
Dispatch coordinator job description example 3
Elite Flooring, Inc. dispatch coordinator job description
Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account types with a track record of proven success since 1996.
Job Description: Install Coordinator
Reports To : Installation Manager
Assignment Focus : We have an immediate opening for an Install Coordinator. The Install Coordinator will work directly with the Installation Manager to communicate with flooring installers and our internal staff to schedule new installations, punch work, and warranty service. The ideal candidate will have the ability to stay organized and communicate effectively in a fast paced environment.
Primary Responsibilities :
- Assist with scheduling installations and assigning installers to jobs
- Follow-up with flooring installers and service techs throughout the day
- Communicating with all parties involved the status of jobs on the schedule
- Reviewing jobs to ensure the correct labor amount is being paid, research discrepancies
- Maintains order status daily and updates the system with pertinent information
- Works to maintain strong relationships with our installer base
Desired Skills and Experience:
- Must be able to multitask in a fast paced environment
- Sense of urgency and follow-through to complete tasks on time
- Excellent written and verbal communication skills
- Strong troubleshooting and critical thinking skills
- Detail and process oriented
- Ability to read and interpret floorplans, selections, and specifications
- Bilingual a MUST!
Salary & Benefits
- Salary will be commensurate with experience
- 401k with company contribution of $0.50 on the dollar up to 6% for matching
- First year 12 days paid time off, after second year 18 days paid time off
- Medical paid by employer at 75%
- Great corporate culture and working environment
Powered by JazzHR
7etp2iwojN
Start connecting with qualified job seekers
Resources for employers posting dispatch coordinator jobs
Average cost of hiring
Recruitment statistics
How to write a job description
Examples of work conditions
Dispatch coordinator job description FAQs
Ready to start hiring?
Updated March 14, 2024
Updated March 14, 2024