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Dispute resolution specialist skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical dispute resolution specialist skills. We ranked the top skills for dispute resolution specialists based on the percentage of resumes they appeared on. For example, 13.7% of dispute resolution specialist resumes contained credit card as a skill. Continue reading to find out what skills a dispute resolution specialist needs to be successful in the workplace.

15 dispute resolution specialist skills for your resume and career

1. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how dispute resolution specialists use credit card:
  • Sole responsibility of commercial credit card dispute management, requiring extensive contact with corporate clients and bank representatives.
  • Resolve all credit card disputes by investigating problems, developing solutions, and making recommendations to management.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how dispute resolution specialists use data entry:
  • Provided administrative support such as data entry, faxing, scanning, and mail sorting.
  • Experienced in Microsoft Office, data entry, and navigating multi screens, and multi tasking.

3. Debit Cards

Here's how dispute resolution specialists use debit cards:
  • Blocked lost and stolen debit cards and reported fraud for members of credit unions.
  • Assisted customers on the phone and through affidavits with disputed charges made to their credit or debit cards.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how dispute resolution specialists use customer service:
  • Started off as customer service agent and was immediately promoted to a higher position of Disputes Resolution Specialist.
  • Provide excellent customer service to internal and external clients to positively affect company standards of service.

5. Federal Regulations

Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.

Here's how dispute resolution specialists use federal regulations:
  • Gather and analyze cardholder/merchant account transactions, to determine if the dispute transactions are covered under federal regulations.
  • Determined if the disputed transaction is covered under federal regulations.

6. Mediation

Here's how dispute resolution specialists use mediation:
  • Provided excellent customer satisfaction by accurately responding to inquirers on information on mediation and how to file and/or pursue mediation.
  • Scheduled confidential mediation and legally binding Arbitration sessions and prepared businesses and consumers for each hearing.

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7. Customer Disputes

Here's how dispute resolution specialists use customer disputes:
  • Input customer disputes into Claims Management.
  • Resolve Customer disputes between General Motor customers and General Motor dealerships.

8. Fraud Claims

Here's how dispute resolution specialists use fraud claims:
  • Worked with dispute specialists to investigate fraud claims.
  • Conduct preliminary investigation into fraud claims, perform phone interviews.

9. Dispute Claims

Here's how dispute resolution specialists use dispute claims:
  • Processed dispute claims to resolve pricing issues.
  • Investigated customer dispute claims of all types to determine if a balance is owed or due a credit.

10. Arbitration

Here's how dispute resolution specialists use arbitration:
  • Assisted with the implementation of the Better Business Bureau arbitration process reducing buybacks by 60% in 30 days.
  • Filed compliance and arbitration cases as necessary to avoid penalties, filing fees, and review fees.

11. Customer Accounts

Here's how dispute resolution specialists use customer accounts:
  • Prepared summary/analysis of customer accounts/bill review.
  • Audited customer accounts identifying opportunities for savings while increasing customer loyalty and organizational revenue from up-selling additional products.

12. Settlement Agreements

Here's how dispute resolution specialists use settlement agreements:
  • Suggested/recommended and/or facilitated settlement agreements.
  • Drafted and prepared settlement agreements.

13. Customer Complaints

Here's how dispute resolution specialists use customer complaints:
  • Reviewed damage claims with technicians per customer complaints.
  • Handled any customer complaints and resolved issues.

14. Inbound Calls

Here's how dispute resolution specialists use inbound calls:
  • Established contact with customer through outbound calls as well as receiving inbound calls from our customers.
  • Receive inbound calls from our marketing consultants to enter upgrades in the system.

15. SME

The term ‘small and medium-sized enterprises' is meant to describe businesses of varied sizes who fall below certain limits and targets set by various organizations, such as the World Bank and the UN. SMEs, as they are commonly known, are an important part of any economy and generally, in healthy economies, should vastly outnumber other forms of business, such as multi-level corporations, because they collectively employ more people, pay better, and produce more money.

Here's how dispute resolution specialists use sme:
  • Assist in banking projects requiring trends and analysis in order for completion of projects as a SME.
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List of dispute resolution specialist skills to add to your resume

Dispute resolution specialist skills

The most important skills for a dispute resolution specialist resume and required skills for a dispute resolution specialist to have include:

  • Credit Card
  • Data Entry
  • Debit Cards
  • Customer Service
  • Federal Regulations
  • Mediation
  • Customer Disputes
  • Fraud Claims
  • Dispute Claims
  • Arbitration
  • Customer Accounts
  • Settlement Agreements
  • Customer Complaints
  • Inbound Calls
  • SME
  • Customer Issues
  • Charge Backs
  • Dispute Resolution
  • Customer Inquiries
  • Consumer Complaints
  • Outbound Calls
  • ATM
  • Billing Issues
  • Complaint Process
  • Financial Institutions
  • Billing Disputes
  • Dispute Cases
  • Business Bureau
  • EEO
  • Open Cases
  • Credit Bureaus
  • Billing Errors
  • Process Changes
  • Bank Accounts
  • Telephone Inquiries
  • Medicare
  • Creative Solutions

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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