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Drug clerk skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical drug clerk skills. We ranked the top skills for drug clerks based on the percentage of resumes they appeared on. For example, 37.9% of drug clerk resumes contained patients as a skill. Continue reading to find out what skills a drug clerk needs to be successful in the workplace.

15 drug clerk skills for your resume and career

1. Patients

Here's how drug clerks use patients:
  • Obtained, reviewed, and updated medical records of patients prior to appointment; assembled records in accordance with regulations.
  • Assisted patients with movement, such as walking, sitting, and rolling over.

2. Product Availability

Here's how drug clerks use product availability:
  • Verified product availability and wait time for prescription dispensing.
  • Answer phones, take messages and verify product availability and wait time for prescription dispensing.

3. Payment Method

Here's how drug clerks use payment method:
  • Processed sales transaction by all payment methods available.

4. Refill Orders

Here's how drug clerks use refill orders:
  • Enter prescription information into data processing system while doing intake for new prescriptions and refill orders.
  • Accepted intake of new prescriptions and refill orders.

5. Signature Log

Here's how drug clerks use signature log:
  • Filed and maintained prescription records on patient's profile and ensure signature log is completed for every prescription pick up.
  • Ensured signature log was completed for every prescription pick up.

6. Merchandise Returns

Here's how drug clerks use merchandise returns:
  • Process merchandise returns and exchanges.

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7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how drug clerks use customer service:
  • Delivered superior customer service in a fast-paced environment that required the ability to multitask under pressure.
  • Greeted customers/patients and provide quality customer service, answered telephones and assisted customers with inquiries.

8. Prescription Pick-Up

Here's how drug clerks use prescription pick-up:
  • Coordinate the prescription pick-up process by ensuring customer sign-in and using cash registers to finalize sales of medicine.

9. Store Merchandise

Here's how drug clerks use store merchandise:
  • Assisted with POS cash registers to sell prescriptions and other store merchandise.
  • Assisted customers with purchases and locating proper size and store merchandise.

10. Telephone Inquiries

Here's how drug clerks use telephone inquiries:
  • Greeted customers, handled telephone inquiries, assisted pharmacist, filled prescriptions, responded to customer issues while maintaining professionalism.
  • Greet customers and help them locate merchandise* Answer telephone inquiries, referring callers to pharmacist when necessary.

11. Hippa

HIPAA, which stands for Health Insurance Portability and Accountability Act, is a United States federal statue created, enacted, and turned to law in 1996, which whose primary purposes were to modernise the healthcare systems in the United States, secure and generally enhance the management of that personal information of patients that was in the hands of healthcare facilities, such as hospitals and insurance companies, and to enable the providing of healthcare and insurance to more people.

Here's how drug clerks use hippa:
  • Maintained patient records in accordance to HIPPA regulations.
  • Provided excellent customer service Updated patient information Enforced HIPPA regulations and patient safety Filled and administered prescriptions

12. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how drug clerks use pos:
  • Receive and process prescriptions Recording shipments File necessary paperwork Process POS transactions
  • Completed customer transactions utilizing a POS cash register.

13. Computer System

Here's how drug clerks use computer system:
  • Job Duties: Greet customers and stock shelves while having to maintain an extensive knowledge of the computer system.
  • Typed all necessary confidential information about inmates into computer system as well as printed and distributed to different departments.

14. Front End

Here's how drug clerks use front end:
  • Participate in a monthly safety meeting, to assure the Front End is up to the safety standards of the store.
  • Receive incoming donations, sort and price goods, and help on the front end with registers and general maintenance.

15. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how drug clerks use telephone calls:
  • Received visitors and telephone calls; relayed incoming calls and messages to the staff.
  • Counted pills in the pharmacy to help the pharmacist * Answered telephone calls and transferred calls to appropriate personnel.
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List of drug clerk skills to add to your resume

Drug clerk skills

The most important skills for a drug clerk resume and required skills for a drug clerk to have include:

  • Patients
  • Product Availability
  • Payment Method
  • Refill Orders
  • Signature Log
  • Merchandise Returns
  • Customer Service
  • Prescription Pick-Up
  • Store Merchandise
  • Telephone Inquiries
  • Hippa
  • POS
  • Computer System
  • Front End
  • Telephone Calls
  • Medical Insurance Claims
  • Patient Profiles
  • Sales Floor
  • Credit Sales
  • Drug Screens
  • Scheduling Appointments
  • Prescription Orders
  • Insurance Coverage

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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