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Dsl technician skills for your resume and career

Updated January 8, 2025
4 min read
Quoted expert
Joshua Davis Ph.D.
Below we've compiled a list of the most critical dsl technician skills. We ranked the top skills for dsl technicians based on the percentage of resumes they appeared on. For example, 9.9% of dsl technician resumes contained customer service as a skill. Continue reading to find out what skills an dsl technician needs to be successful in the workplace.

15 dsl technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how dsl technicians use customer service:
  • Maintained polite, respectful, professional demeanor while remaining process-oriented and providing outstanding customer service.
  • Promoted to a lead DSL tech employee and helped new customer service employees get comfortable In new positions within company.

2. Email Clients

Here's how dsl technicians use email clients:
  • Configure email clients outlook, mac mail and Eudora, so the customer can send and receive emails.
  • Walked customers through configuring email clients, installing antivirus software and PC checks.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how dsl technicians use technical support:
  • Promoted to position from FIOS technical support due to excellent call times and high supervisor ratings.
  • Handled all aspects of technical and other customer issues and complaints for Technical Support team.

4. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how dsl technicians use telephone calls:
  • Answered majority of incoming telephone calls regarding Internet, software and hardware problems and questions.
  • Answered telephone calls promptly and minimized delays that could lead to abandoned calls.

5. Routers

A router is a device that gives a computing device the capability to connect to the internet and transfer data between different devices whether at a home or office. It may include several network ports to connect many devices at one go.

Here's how dsl technicians use routers:
  • Configured routers and the TCP/IP properties of the end-user's n/w interface for use with high-speed internet access.
  • Identified and resolved Internet connectivity issues with DSL circuits, routers, and PC configurations.

6. Modem

Here's how dsl technicians use modem:
  • Troubleshooted hardware and software installation for individual and corporate users, including resolving network issues for modem users.
  • Ensured connectivity for business clients by providing detailed instructions on configuring DSL modems for use in enterprise environments.

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7. Microsoft Windows

Here's how dsl technicians use microsoft windows:
  • Support the configuration and setup of a variety of modem/routers for internet connectivity on Microsoft Windows and MAC platforms.
  • Supported Microsoft Windows 98, 2000 and XP operating systems Diagnosed 2wire DSL modems.

8. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how dsl technicians use mac:
  • Worked with mainly Windows XP and some MAC
  • Trouble shot customers pc's, either it was Windows, or MAC, software, and hardware.

9. PC

Here's how dsl technicians use pc:
  • Configured workstation TCP/IP for network connectivity and configured PC's for file and printer sharing.
  • Configured PC's and installed software for residential DSL users.

10. Connectivity Issues

Here's how dsl technicians use connectivity issues:
  • Take calls to trouble shoot internet connectivity issues on multiple platforms.
  • Tested DSL lines for Layer 1-3 connectivity issues.

11. Inbound Calls

Here's how dsl technicians use inbound calls:
  • Received inbound calls from customers that had Verizon DSL issues, for example no connect or throughput issues.
  • Handle inbound calls from customers who need setup and troubleshooting assistance with their account while maintaining productivity guidelines.

12. Trouble Shoot

Here's how dsl technicians use trouble shoot:
  • Install new wire home-runs; verify connectivity to Central Office, trouble shoot outside line and customer computers to locate trouble.
  • Trouble shooting duties included determining whether problem(s) existed in customer's telephone line or computer system.

13. TCP/IP

Here's how dsl technicians use tcp/ip:
  • Provided call center techs with documentation Microsoft Windows Vista TCP/IP troubleshooting
  • Performed TCP/IP Configurations, troubleshooting and Network Protocols.

14. Trouble Tickets

A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.

Here's how dsl technicians use trouble tickets:
  • Earned reputation for timely response to trouble tickets, ability to prioritize user requests and resolve complex technical issues.
  • Performed routine maintenance on D-Slams and PBX systems.Managed trouble tickets and customer inquiries related to internet services.

15. LAN

A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.

Here's how dsl technicians use lan:
  • Altered and installed LAN and telephone wiring, jacks and splitters.
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment.
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What skills help DSL Technicians find jobs?

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What type of skills will young dsl technicians need?

Joshua Davis Ph.D.Joshua Davis Ph.D. LinkedIn profile

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.
Do you want to know more?
Read more about what experts have to say about dsl technician

List of dsl technician skills to add to your resume

Dsl technician skills

The most important skills for an dsl technician resume and required skills for an dsl technician to have include:

  • Customer Service
  • Email Clients
  • Technical Support
  • Telephone Calls
  • Routers
  • Modem
  • Microsoft Windows
  • Mac
  • PC
  • Connectivity Issues
  • Inbound Calls
  • Trouble Shoot
  • TCP/IP
  • Trouble Tickets
  • LAN
  • VoIP
  • DNS
  • WAN
  • Customer Calls
  • Computer System
  • Ethernet
  • Test Equipment
  • Desktop
  • Adsl
  • Network Troubleshooting
  • Network Issues
  • Customer Issues
  • Outbound Calls
  • Sprint
  • NOC
  • XP
  • Internet Connectivity
  • ISP
  • ATM
  • Phone Support
  • Phone Lines
  • Technical Issues
  • Line Issues
  • PBX
  • ISDN
  • Customer Inquiries

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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