Education program manager job description

Kellen is a global management and communications company serving more than 125 trade associations, professional societies, and charitable organizations representing over 10,000 companies and 100,000 professionals worldwide. We specialize in management, communications, digital strategy, meetings and events, and consulting across a diverse range of industries.

Founded in 1964 and charter-accredited through the AMC Institute, Kellen has offices in Atlanta, Beijing, Brussels, Chicago, New York City, and Washington, DC.

Kellen's greatest asset is its employees. In order to reinforce the culture underpinning our approach to service delivery, we value diversity, equity, and inclusion across our organization. Our professionals hail from more than a dozen countries and speak more than two dozen languages. We are invested in finding, hiring, training, and promoting the very best to be #OneKellen.

General Purpose

We are seeking an experienced Curriculum Designer who is interested in leading our company’s charge to create interesting and innovative learning content for our clients. The right individual will have experience in Competency Based Training (CBT) and curriculum development and training for adult learners. This person will be responsible for working with subject-matter-experts in a number of different fields, driven to develop relevant content that focuses on skill development and technical knowledge.

In addition, the Program Manager & Senior Curriculum Designer will manage our company’s subscription-based Learning Management System with over 8,000 users accessing both custom designed curriculum and professional development content. This person reports to the Vice President, Education & Programs.

Essential Functions

• Design unique industry curricula to include outcomes and assessments.
• Work collaboratively with industry specialists to identify need, define learning objectives, and new develop content; work with content authors to review and update course content.
• Collect and analyze quantitative and qualitative data regarding the curriculum design and develop recommendations to enhance programmatic content and integration of findings into training plans.
• Serve as staff liaison to several client committees working with the Chair to set meeting times and agendas, initiate calls, take minutes, and communicate with members.
• Research and implement innovative tools and methods (distance-learning technologies, creative use of video, virtual meeting technologies, etc.) to optimize learning delivery options.
• Manage the day-to-day operations of the Learning Management System creating new accounts, handle reporting, record completions, issue certificates of completion, record CE completions, manage subscriptions, and create/update end-user instructions.
• Other duties as defined, as the position evolves.

Qualifications

• At least three years’ experience in course design and delivery of effective large-scale learning, professional development, and instructional design is needed.
• Some experience with administering and/or managing a learning management system is expected; experience with Articulate, Storyline and/or Rise 360, preferred.
• Looking for a candidate with demonstrated experience with innovative methodologies for efficient and effective delivery of training.
• A person with evidence of developing and adapting best practices for application in an adult learning setting, as well as someone who is a proactive self-starter who is comfortable operating with considerable autonomy while maintaining the ability to drive shared goals.
• The right candidate will possess excellent project management skills, most notably the capacity to balance multiple priorities with proven ability to anticipate challenges, solve problems, and maintain a calm demeanor in situations.
• Strong operational orientation with the ability to excel at making designs work in practice is preferred, as well as the ability to maintain successful outcomes in changing environments, while maintain awesome communication and interpersonal skills.

Kellen EEO Statement

Kellen does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of Kellen to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.

COVID-19 Vaccination Requirement

Consistent with Kellen’s mandatory vaccination policy, your commencement of employment is contingent upon you providing proof that you have been fully vaccinated on your first day of employment with an FDA authorized and/or approved COVID-19 vaccination. Any medical information we receive will be kept confidential in accordance with applicable law. Requests for a reasonable accommodation for exemption from this policy due to medical reasons or sincerely held religious beliefs will be subject to review by our People & Culture Department.

1035 Cambridge Street
Work Days: flexible with some need for weekend
Category: Professional and Management
Department: Center for Health Equity Education
Job Type: PT20Plus HPW
Work Shift: Day / Evening
Hours/Week: 30.00
Union: No
Union Name: Non Union
The program manager role is a critical position for CHEEA in managing operations, executing curricular programs and supervising financial operations for the center. The responsibilities are purposefully wide ranging and integrated into each program we run, with broad responsibilities in the functioning of the center. Responsibilities for this role include operations, managing financial processes, supervising budget/accounting, administrative support, coordination, communication, and logistics support. The program manager reports to CHEEA co-directors, who will supervise this role. CHEEA Co-directors will provide regular feedback on tasks and products of this role, with recommendations for adjustments as needed. The program manager will interface directly with faculty who are in charge of the content, pedagogy, and educational approach for CHEEA programs. We seek someone who is independent, self motivated, responsible, organized, and has strong communication skills.

Responsibilities:
Provides high level administrative support for co-directors of CHEEA
Coordinating and attending large scale events from pre-planning through evaluation;
Preparing and executing numerous educational programming activities. Some events may be on weeknights or weekends;
Drafts weekly team meeting agenda (with input from co-directors) setting weekly work plan
Coordinate speaker schedules invited by CHEEA co-directors for programming - including outside guest lecturers and CHEEA faculty
Working with hospital's finance and accounting office to oversee budget and financial operations for the center including: processing tuition, donations, stipend payments, reviewing financial reports and ensuring accurate accounting for financial transactions
Coordinate all logistics for sessions including scheduling, posting course materials, communication, zoom, food, room reservations
Supports research programming by administering evaluations developed by faculty as surveys that can be offered to course participants (Google forms)
Supports grant identification and writing
Supports philanthropic outreach and fundraising work
Provide staffing for educational programs, ensuring smooth logistical set up for educational sessions
Manage calendars and assist with various administrative tasks including but not limited to: program scheduling, executive assistance to CHEEA co-directors, meeting coordination, scheduling, and preparation, community outreach, travel arrangements, invoice and reimbursement processing, etc.
Support recruitment and application process for various programs
Handling a wide variety of complex situations, and confidential and time sensitive materials;
Preparing routine and advanced communications (including by social media), letters, meeting minutes, reports, and presentations;
Designing and implementing workflow and system improvements;
Developing CHEEA's website (currently squarespace), maintaining social media presence (e.g, Facebook, Twitter, Linkedin);
Sustain learning platform (current Thinkific)
Keep programmatic, financial, research and other documents well organized in Google drive
Independently troubleshooting technical issues related to platforms CHEEA uses (Thinkific, Squarespace, google, etc)
Other assignments as requested by co-directors

Additional Roles
Based on assessment of readiness by CHEEA co-directors, the following may be considered if appropriate for the program coordinator, such activities will be supervised by CHEEA co-Directors who have discretion for final determination of educational and research products
contributing to curriculum development, delivery, evaluation, and publication;
contributing to research, grant seeking and writing, data collection/analysis; writing drafts of publications;
managing IRB applications, reports and correspondence.

MINIMUM QUALIFICATIONS:
Requires a Bachelor's Degree or its equivalent (Master's Degree in Education or public health preferred) and managerial experience.
3-5 years of program management experience preferred.
Requires: creativity, good judgment, strong organizational skills, independence and excellent interpersonal skills. Requires: advanced computer skills - experience with Microsoft Office and Google Suites (including Google PowerPoint, Google Sheets. Etc.) and excellent English writing skills, ability to learn platforms such as Squarespace

The position is 30 hours per week, 6 hours daily with specific hours depending on programming. Weeknights and weekend availability required as projects require.



In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Title: Education Program Manager

Department: Education

Reports to: Sr. Director of Education and Community Engagement

Status: FT, Exempt

Summary:

The primary responsibility of the Program Manager is to develop and facilitate education programs for the Kimmel Cultural Campus. Specific areas of focus are both programmatic and administrative in the area of Musical Theater and may be expected to change

Leading with our bold vision to inspire and connect humanity through the arts, we at the Kimmel Center, Inc. are vital influencers and conveners, emblemizing our values of being exceptional, innovative, diverse and inclusive, and authentic. This role will contribute to the overall efficiency of the organization.

This position will work closely with the Senior Director of KCC Education & Community Engagement and will be responsible to work collaboratively with education staff. The Program Coordinator will carry out tasks necessary to develop, implement, administer, track, report, document, monitor and promote educational programs and departmental initiatives.

Essential Functions:

• Work collaboratively with all Education Department Staff

• Serve as a team member who supports all education activities as well as other relevant duties as requested by the DOE

• Align customer service within the standards of KCI

• Other duties as assigned by the DOE

Education and Experience:

Bachelor's Degree in Arts Administration or related field is required, with a minimum of five (5) years of experience in program administration. Experience in the arts and/or education is required.

Knowledge, Skills, and Abilities:

• Knowledge of professional practices in education, musical theater, jazz and music technology

• Experience in program development and management

• Experience working with public schools, developing lesson plans and classroom management

• Proficient in MS Office with Microsoft Office (all products)

• Familiarity with music, ticketing, scheduling, and project management software with ability to learn software quickly

• Excellent organizational skills & attention to detail

• Excellent written and verbal communication skills

• Strong connections with schools, teaching artists and community

• Strong ability to plan, manage and evaluate projects

• Ability to work under pressure, set priorities and meet deadlines

• Ability to work both independently & collaboratively with good judgment

Environment, Physical Demands and Other Conditions:

Normal for an office environment. Physical activity related to hands on active teaching and student interaction. Local travel to school and community sites and occasional national travel. Some nights and weekends will be required.

A resume and cover letter are required when applying for this position.

The Philadelphia Orchestra and The Kimmel Center, Inc. does not discriminate in employment on the basis of race, color, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, or military service.