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Emergency services director skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Michelle Cheshire,

Wendy Robb Ph.D.

Below we've compiled a list of the most critical emergency services director skills. We ranked the top skills for emergency services directors based on the percentage of resumes they appeared on. For example, 16.6% of emergency services director resumes contained patient care as a skill. Continue reading to find out what skills an emergency services director needs to be successful in the workplace.

15 emergency services director skills for your resume and career

1. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how emergency services directors use patient care:

Played a key role in establishing clinical evaluation and patient care protocols while identifying gaps and recommending improvements regarding current services.
Collaborate with Emergency Physicians group to ensure the provision of evidenced based patient care and physician satisfaction.

2. Patients

Here's how emergency services directors use patients:

Provided immediate crisis assessment, early intervention, referral and linkage for patients presented with acute psychiatric and/or emotional crisis.
Formulated updated protocols for medical treatments increasing care and safety of patients.

3. Emergency Services

Here's how emergency services directors use emergency services:

Assembled and dispatched outgoing distribution in accordance with instructions or established procedures set forth by Directorate of Emergency Services.
Redesigned policies and procedures to ensure timely delivery of emergency services based on severity of illness/injury and available resources.

4. Acls

Here's how emergency services directors use acls:

Mandated and accomplished ensuring all EM attending and all full-time nurses were ACLS.
Served onCode 7 committee and reviewed monthly codes to ensure that ACLS protocol was followed.Curriculum Vitae

5. Employee Engagement

Here's how emergency services directors use employee engagement:

Increased overall employee engagement by 24% and employee satisfaction by 14% from 2014 to 2015.
Introduced consistent monthly staff meetings which resulted in the increased employee engagement, awareness, and satisfaction.

6. Acute Care

The branch of secondary healthcare which is responsible for giving short-term care to patients recovering from severe injuries or urgent medical problems is known as acute care. Acute care comprises multiple domains like; emergency care, urgent care, short-term stabilization, pre-hospital care, critical care, and trauma care.

Here's how emergency services directors use acute care:

Hired, trained and managed physical, occupational and speech therapy personnel for acute care, inpatient rehab and outpatient services.
Provide supervision for Social Work/ Counseling staff on 2 acute care units and behavioral health emergency department.

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7. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how emergency services directors use oversight:

Supervised the Contract Officer Representative ensuring oversight of contract guard operations.
Managed the strategic oversight and operational performance for the department.

8. Emergency Medicine

Here's how emergency services directors use emergency medicine:

Developed and implemented a successful customer service program for Emergency Medicine Departments.
Developed orientation program for new Emergency Medicine physicians.

9. Patient Safety

Here's how emergency services directors use patient safety:

Accomplished several customer service and patient safety projects for the Emergency Department and the organization.
Monitor and trend patient safety initiatives.

10. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how emergency services directors use ems:

Coordinated and conducted continuing education training for hospital and EMS personnel.
Developed technological instruction support and hybrid EMS programs.

11. Customer Satisfaction

Here's how emergency services directors use customer satisfaction:

Provide insight on customer satisfaction assessment.
Major charge to develop process improvement for patient flow, core measures, customer satisfaction, associate satisfaction.

12. Infection Control

Infection control describes the principles and practices used in hospitals and other healthcare facilities to control and minimize the spread of infections with the aim of lowering rates of infection. Infection control refers to the process of detecting and controlling pathogens in order to reduce their spread.

Here's how emergency services directors use infection control:

Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans within the department.
Worked with Infection Control to develop an effective response to a bioterrorism incident.

13. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how emergency services directors use cpr:

Provided public education in the areas of fire department capabilities and history as well as CPR classes.
Instructed training programs for children and adults on fire safety, first aid/CPR skills.

14. Medical Services

Here's how emergency services directors use medical services:

Managed operation and administration of Emergency Medical Services Department.
Coordinated medical services for multiple community events, including Fair St. Louis, with daily participants of over 500,000 persons.

15. Rehabilitation

Here's how emergency services directors use rehabilitation:

Developed and implemented a comprehensive Phase 1 Cardiac Rehabilitation program.
Worked as member of management team consisting of directors of clinic, volunteers, rehabilitation program and Single Residency Occupations.

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What skills help Emergency Services Directors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What emergency services director skills would you recommend for someone trying to advance their career?

Dr. Michelle Cheshire

Associate Dean Undergraduate Programs, The University of Alabama

As nursing education transitions to competency based education I believe that students will graduate from programs more "practice ready". I believe that in the next 3-5 years having strong leadership and delegation skills will be critical for nurses to optimize patient care outcomes. The healthcare team is interdisciplinary so delegation and leadership for fellow nurses is not the only skill you will need. You will need to be able to lead a healthcare team with members from other disciplines within the healthcare arena.

What type of skills will young emergency services directors need?

Wendy Robb Ph.D.

Dean & Professor, School of Nursing, Hazel and Walter May Nursing Endowed Chair for Excellence in Nursing, Cedar Crest College

First and foremost, our newest crop of professional nurses will need resiliency - the capacity to recover quickly from difficulties - toughness!! (Oxford dictionary) These nurses will need mental toughness and will be asked to flex further than they've ever flexed before. As health care professionals we need to support their mental health and professional development as new nurses. Encourage meditation, relaxation, exercise, walks in nature, etc. New graduates entering the current healthcare system may be questioning their choice of profession and their decision to become a nurse, particularly with the overlay of politicism with the pandemic. It is our responsibility to help them through and prepare them, equip them for short-term and long-term successes. We don't know exactly how they will fair, but it is our essential duty to nurture them. They will be a special breed, a group of new nurses who entered the profession during a full-blown pandemic in the Year of the Nurse and Midwife (2020). I wonder what Florence Nightingale would think? I am sure she would be proud and expect nothing less than our best!

Do you want to know more?

List of emergency services director skills to add to your resume

The most important skills for an emergency services director resume and required skills for an emergency services director to have include:

Patient Care
Patients
Emergency Services
Acls
Employee Engagement
Acute Care
Oversight
Emergency Medicine
Patient Safety
EMS
Customer Satisfaction
Infection Control
CPR
Medical Services
Rehabilitation
Critical Care
Human Resources

Service Line
Staff Development
Social Work
Patient Flow
Emergency Care
Emergency Preparedness
CMS
Risk Management
ICU
EMT
Process Improvement
Direct Reports
Regulatory Compliance
FTE
LOS
Quality Improvement
Emerging Technologies

Emergency Management
CNO
Emergency Response
Level II Trauma
Disaster Response
Community Hospital
HCA
Law Enforcement
JCAHO
Performance Evaluations
Strong Management
Business Development
Emergency Situations
STEMI
EMR

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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