Editor’s Note: This post is by Paul Slezak, Cofounder and CEO of RecruitLoop – the World’s largest marketplace of expert Recruiters and Sourcers available on-demand.
There has been a growing need for technical support outsourcing and companies around the world are jumping on this trend to deliver more focused solutions to add value to their business.
Outsourcing has been providing IT solutions such as information security, data processing, automation, and customer service among others to help businesses grow by addressing the needs of their customers.
But with technology progressing as fast as it does, there are new trends emerging that may change the technical support outsourcing landscape as we know it. And along with this rapid growth, there are many areas in the industry that are continuously evolving.
Included on the list are the advancements in artificial intelligence and machine learning that present a need for chatbots and virtual assistants. Pretty soon, they will be able to handle most customer interactions without requiring human intervention throughout the process at all. This is a huge leap in any industry that focuses on manpower to run its operations.
Cloud computing is also emerging as a tech trend, allowing companies to focus their attention on their core business instead of disbursing their resources in building computer infrastructure and its maintenance. This makes a lot more sense in terms of being more cost-effective and making the business more profitable. And now that more companies are geared towards switching over to cloud computing, cloud traffic is expected to increase exponentially in the next few years.
After a relatively slow progression towards actual IT applications, augmented reality is finally in the limelight. The technology is now being used in tech support by providing a more seamless experience when it comes to offering remote, step-by-step solutions. This significantly cuts service time while boosting efficiency through accurate representations of physical structures.
With almost everything connected to a network in this ever-expanding digital world, one of the main concerns is data security. Threats are always evolving, so there will be a perpetual need to address them. As we become more technologically advanced, we need stronger tactics to keep networks safe from those who want to exploit them.These trends only scratch the surface. To learn more about the current status of the technical support outsourcing industry and what the future holds for it, you can check out this highly informative infographic created by our friends at IntelligentBee detailing what you need to know.