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Escrow secretary skills for your resume and career

Updated January 8, 2025

1 min read

Quoted experts

Allison White,

Allison White

Below we've compiled a list of the most critical escrow secretary skills. We ranked the top skills for escrow secretaries based on the percentage of resumes they appeared on. For example, 38.5% of escrow secretary resumes contained customer service as a skill. Continue reading to find out what skills an escrow secretary needs to be successful in the workplace.

10 escrow secretary skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how escrow secretaries use customer service:

Served as first point of contact for clients, telephone and front desk reception, customer service.
Provided great customer service by answering questions and give status on closings to all customers involved.

2. Closings

Here's how escrow secretaries use closings:

Processed, prepared, and reviewed closed loan documents for consumer and commercial loads, conducted loan closings with the borrower.
Maintained all real estate files and scheduled closings between title companies, attorneys, clients and other escrow secretaries.

3. HOA

HOA stands for "Home Owner's Association." This association is comprised of community members to ensure all community guidelines and codes are followed. These rules are often created by the association to give the community a uniform and clean look. Rules can include everything from placement of trash cans to lawn care maintenance, and members often join an HOA as soon as a home is purchased in a community with such an association.

Here's how escrow secretaries use hoa:

Order and file HOA, sewer, and trash demands as requested from escrow and title officers.
Worked with escrow companies preparing HOA certifications and documents for the sale of homes within the Associations.

4. Multi-Line

Here's how escrow secretaries use multi-line:

Operated multi-line phone system and performed basic office procedures.
Answered Multi-line phone system for four Escrow Officers.

5. Title Policies

Here's how escrow secretaries use title policies:

Prepared documents for notary signing, write-ups for final title policies, and ordering hazard insurance.
Attained loan funding and finalization of real estate title policies.

6. Loan Packages

Here's how escrow secretaries use loan packages:

Signed up customers with loan packages.
Provided accurately executed loan packages to lender for loan funding.

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7. Word Processing

Here's how escrow secretaries use word processing:

Performed in-depth word processing functions, including preparation of post-doctoral application documents, proofing and editing for executive committee review.
Assisted Administrative Officer with all clerical duties including correspondence, policies and reports utilizing various word processing programs.

8. Administrative Tasks

Here's how escrow secretaries use administrative tasks:

Performed all administrative tasks for a staff of 12 escrow officers and assistants.
Leveraged organizational, communication, and research skills to assist professors in administrative tasks, preliminary research, student counseling.

9. Notary

Here's how escrow secretaries use notary:

Managed office administration duties including Notary Public, accounts payable/receivable, collections, marketing, reception, and procurement.
Provided full and limited escrow services on refinance transactions including marketing, business development, and notary services.

10. Settlement Statements

A settlement statement is a document that holds summaries of all the terms and conditions regarding a settlement. In the cases of a loan settlement statement, it fully discloses the terms of a loan and all details of the charges that a borrower needs to pay from a loan's interest.

Here's how escrow secretaries use settlement statements:

Prepared Settlement Statements for the closing of the escrows.
Completed settlement statements with bottom line figures for customers.

What skills help Escrow Secretaries find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on escrow secretary resumes?

Allison White

Associate Professor, Ohio University

Knowledge of spreadsheets software such as MS Excel is a commonly sought-after skill. Employers want word processing and spreadsheet skills but often say they want high school graduates and pay accordingly. These skills aren't always taught in high school. Those in the field should seek these skills. Additionally, medical and legal assistants have highly sought after. Terminology courses for these specialized areas are sometimes offered at the vocational schools but are usually offered at the post-secondary level.

What soft skills should all escrow secretarys possess?

Allison White

Associate Professor, Ohio University

Employers have told me repeatedly that soft skills are often the most important. They will ask for my reference after I've gotten to know a student and been able to identify their communication, problem-solving, and interpersonal skills. They want someone to take the initiative yet know when to ask questions. Customer service skills and confidentiality were also voiced by our internship supervisors. Verbal and non-verbal communication is a must. The applicant must be able to write well!!

What hard/technical skills are most important for escrow secretarys?

Allison White

Associate Professor, Ohio University

In addition to production software skills, including MS Outlook, Word, Excel, and PowerPoint, we often taught database skills using MS Access. Every employer has an employee database and a customer/client database that requires input and sometimes maintenance by office personnel. Keyboarding (65+ wpm), basic bookkeeping/accounting, and filing skills are a must.

Do you want to know more?

List of escrow secretary skills to add to your resume

The most important skills for an escrow secretary resume and required skills for an escrow secretary to have include:

Customer Service
Closings
HOA
Multi-Line

Title Policies
Loan Packages
Word Processing
Administrative Tasks

Notary
Settlement Statements

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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