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Field support analyst skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Kate Marek Ph.D.,
George Miller
Below we've compiled a list of the most critical field support analyst skills. We ranked the top skills for field support analysts based on the percentage of resumes they appeared on. For example, 11.2% of field support analyst resumes contained data collection as a skill. Continue reading to find out what skills a field support analyst needs to be successful in the workplace.

15 field support analyst skills for your resume and career

1. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how field support analysts use data collection:
  • Performed GPS data capture and relevant attribute data collection and verification, post processing of GPS and field data.
  • Briefed and coordinated with 3 established and 3 incoming units for the installation and data collection of Black Boxes.

2. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how field support analysts use technical support:
  • Provided technical support for a custom product enabling auction houses to conduct physical and online auctions simultaneously.
  • Provide consistent and effective technical support to 27 sites in the Washington DC, Maryland and Virginia area.

3. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how field support analysts use logistics:
  • Coordinate materials shipping/receiving with headquarters Field Activity logistics mangers and others.
  • Assisted Logistics Management team with RFID system implementation for maintenance spares resulting in increased inventory accuracy and decreased customer down time.

4. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how field support analysts use phone calls:
  • Resolve calls at first point of contact when responding to incoming phone calls regarding customer service aspects of mortgage loans.
  • Answered the telephone and a work cell phone on all incoming and outgoing phone calls and emails.

5. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how field support analysts use technical assistance:
  • Supported development of technical standards and application uses, and resolved network problems and offered technical assistance to users.
  • Increased end user satisfaction with application by providing technical assistance and resolved complex configuration and production support problems.

6. Desktop Support

Here's how field support analysts use desktop support:
  • Provide desktop support related duties for Internal Support Users, executives, Board of Directors, both directly and remotely.
  • Provided technical and desktop support; resolve problems to the end user's satisfaction.

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7. Computer System

Here's how field support analysts use computer system:
  • Update customer information in computer systems.
  • Supported remote and local GES employees representing 150 computer systems and 25 various network printers.

8. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how field support analysts use pos:
  • Developed analytical reports from POS data designed to illustrate training errors and potential dishonesty.
  • Developed behavioral / trend analysis reports for underperforming locations from POS data.

9. Remote Desktop

Here's how field support analysts use remote desktop:
  • Facilitate remote desktop or SMS Remote Control for supporting workstations remotely.
  • Provided remote desktop machine management, troubleshooting and performing Windows 7 installations.

10. SharePoint

Here's how field support analysts use sharepoint:
  • Designed and organized SharePoint access administration portal.
  • Maintained Sharepoint database of deployed users.

11. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how field support analysts use troubleshoot:
  • Developed and generated reports necessary to troubleshoot installation issues.
  • Work with peers, vendors and end users to troubleshoot and resolve hardware and software Issues.

12. SQL

Here's how field support analysts use sql:
  • Demonstrated technical ability in Microsoft NT, SQL server networks and report design using SQL query.
  • Use SQL to query Oracle database for research of pending jobs as well other ad hoc requests from management

13. VoIP

Here's how field support analysts use voip:
  • Coordinated migration of users to new AVAYA VOIP phones.
  • Assisted with configuration of Cisco routers and Avaya VOIP phones for off premises workers.

14. Customer Support

Here's how field support analysts use customer support:
  • Coordinate the support of field service order activities including coordinating with the Customer Support Center and dispatch systems.
  • Provided on-site and remote customer support on Mobile Data Client/Server software and hardware.

15. Lotus Notes

Here's how field support analysts use lotus notes:
  • Configured user accounts in Active Directory; set up Lotus Notes e-mail accounts using Domino Administrator.
  • Participated in large scale roll out of upgraded Lotus Notes client on computers and mobile devices.
top-skills

What skills help Field Support Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What field support analyst skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.Kate Marek Ph.D. LinkedIn profile

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young field support analysts need?

George MillerGeorge Miller LinkedIn profile

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for a field support analyst stand out to employers?

Chirag Parikh Ph.D.Chirag Parikh Ph.D. LinkedIn profile

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all field support analysts possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.
Do you want to know more?
Read more about what experts have to say about field support analyst

List of field support analyst skills to add to your resume

Field support analyst skills

The most important skills for a field support analyst resume and required skills for a field support analyst to have include:

  • Data Collection
  • Technical Support
  • Logistics
  • Phone Calls
  • Technical Assistance
  • Desktop Support
  • Computer System
  • POS
  • Remote Desktop
  • SharePoint
  • Troubleshoot
  • SQL
  • VoIP
  • Customer Support
  • Lotus Notes
  • VPN
  • OS
  • SLA
  • Mac
  • A/R
  • Windows XP
  • TCP/IP
  • EPA
  • Network Issues
  • SCCM
  • PBX
  • Network Connectivity
  • PCS
  • Software Support
  • Software Issues
  • Lan
  • Network Printers
  • GPS
  • User Accounts
  • Software Installation
  • Medicaid
  • Linux
  • NT
  • Unix
  • Windows Server
  • Hardware Support
  • HR
  • Help-Desk Support
  • GIS
  • Medicare
  • PowerPoint

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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