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Field support engineer skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Austin McCoy,

Dr. Ariful Azad Ph.D.

Below we've compiled a list of the most critical field support engineer skills. We ranked the top skills for field support engineers based on the percentage of resumes they appeared on. For example, 9.2% of field support engineer resumes contained technical support as a skill. Continue reading to find out what skills a field support engineer needs to be successful in the workplace.

15 field support engineer skills for your resume and career

1. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how field support engineers use technical support:

Provided technical support services to sales representatives including product demonstrations, technical and functional information presentations, and network design assistance.
Provide technical support in logistics systems software for Army Material Command elements maintaining multiple client destinations and data forwarding gateway systems.

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how field support engineers use troubleshoot:

Analyze and troubleshoot network equipment and peripherals for local business clients based on priority and assignment proximity.
Imaged, installed and configured applications on client machines; troubleshoot network problems, monitor/evaluate system performance.

3. Customer Satisfaction

Here's how field support engineers use customer satisfaction:

Developed a Troubleshooting Guide which reduced debug time by 12% across three organizations which increased product reliability and customer satisfaction.
Garnered several awards from senior leadership for valuable and lasting contributions to department productivity, performance, and customer satisfaction.

4. Provide Customer Support

Here's how field support engineers use provide customer support:

Provide customer support over phone, at the unit's location or at the unit's deployed location.

5. Customer Support

Here's how field support engineers use customer support:

Provided customer support in system design, planning, and technical troubleshooting.
Provided training and customer support for over 18,000 users while deployed.

6. FSE

Here's how field support engineers use fse:

Trained TMC Field Service Engineers (FSE) on Mission Command Common Services.
Lead FSE for Detainee Operations in theater.

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7. Tcp Ip

Here's how field support engineers use tcp ip:

Managed networks through TCP IP configurations with routers and security features.

8. Switches

Here's how field support engineers use switches:

Installed switches and cabling for data and telephones, also received Amp Certification with data and fiber (FDDI) technology.
Engaged in direct customer contact to resolve intermittent voice quality on all dedicated customer's circuits across voice and data switches.

9. Preventative Maintenance

Here's how field support engineers use preventative maintenance:

Performed preventative maintenance, fault detection and resolution, documentation, and daily status reports for military officers.
Eliminated customer downtime by teaching proper preventative maintenance procedures.

10. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how field support engineers use customer service:

Recruited technical customer service representatives and supervisors in multiple locations.
Recognized for excellence in customer service

11. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how field support engineers use linux:

Loaded UNIX or Linux on the servers and set up the network connections for remote access.
Supported OS, Windows NT, Windows 2000, Linux.

12. Hardware Problems

Here's how field support engineers use hardware problems:

Analyzed and troubleshot system applications; researched and resolved computer software and hardware problems.
Resolved hardware problems daily, provided Unicos shell scripts to diagnose disk drive problems.

13. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how field support engineers use technical assistance:

Provided technical assistance and troubleshooting regarding hook-ups, product testing and software for customers.
Support active customer trials and technical assistance to the sales team for all active sales demo s and trade show activity.

14. Test Equipment

Test equipment is a mechanical tool or a device which is used create signals and gather response from an electronic device under test. It helps in detecting any faults in the device and it also proves the proper operation of the electronic device.

Here's how field support engineers use test equipment:

Utilized RF test equipment (spectrum analyzers, Stealth meters, signal generators) to monitor and trouble shoot RF signals.
Skilled in utilization of advanced tools and test equipment such as fiber testing and CAT 5.

15. On-Site Support

Here's how field support engineers use on-site support:

Provided emergency on-site support during critical outages.
Provided Level I/II technical on-site support for vendors, clients, and employees at CareTech Solutions Headquarters.

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What skills help Field Support Engineers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on field support engineer resumes?

Austin McCoy

Director of Javelina Engineering Student Success Center, Texas A&M University - Kingsville

-Internship/co-op experience -Research experience
-Good leadership skills and involvement on campus and in the community and activities where the individual works as part of a team.
-Well written resume can tell a lot about the technical writing skill; a resume needs to be clean and comfortable to read; recruiters can find what they are looking for easily.
-Less is sometimes more because students sometimes will put more information on a resume than is pertinent to the position applying for.

What field support engineer skills would you recommend for someone trying to advance their career?

Dr. Ariful Azad Ph.D.

Director of Graduate Studies for the Dept. of Intelligent Systems Engineering, Assistant Professor of Intelligent Systems Engineering, Indiana University Bloomington

I recommend enhancing skills in data analytics, if a graduate lacks such skills. Revitalizing business practices by analyzing user or inventory data is an integral part of almost all business applications. Hence, skills in data analytics will give a graduate an edge in the changing job market. Data analytics comes in various flavors: from gathering simple statistics to advanced machine learning. Hence, a graduate can always improve their skill from freely available online lectures, online classes such as Coursera, or on-ramp classes offered by many universities.

What type of skills will young field support engineers need?

Vince Bowen

Executive Director, Department Chair Energy Systems Technology & Education Center (ESTEC), Idaho State University

How to learn. How to problem-solve. Emotional Intelligence to work in teams and get along with coworkers/customers. Then they need the tech skills.

What technical skills for a field support engineer stand out to employers?

Yilei Shi Ph.D.

Assistant Professor, State University of New York, Canton

Hands-on testing experiences and computer skills, including professional software skills, caught up on eyes to employers.

What hard/technical skills are most important for field support engineers?

Dr. Thomas Gilbar Ph.D.

Chair and Lecturer, University of West Florida

There are quite a few hard/technical skills that are important for Computer Engineers. We've found a lot of managers are looking for comfort in a variety of programming languages, including C++, C#, Java, Python, etc. Also, try to have a background in a variety of operating systems (certainly windows and mac, but also having experience on Apple iOS, Android, and even Linux will give you a leg up on the competition). Having at least some experience in data/cyber security is also important these days. On the hardware side, programming and applying microcontrollers and VHDL/Verilog programming are extremely important. VLSI design is also a nice addition to skill sets, though in most cases, not a deal-breaker. Circuit and electronic design are also very important skills to supplement your microcontroller skills.

Do you want to know more?

List of field support engineer skills to add to your resume

The most important skills for a field support engineer resume and required skills for a field support engineer to have include:

Technical Support
Troubleshoot
Customer Satisfaction
Provide Customer Support
Customer Support
FSE
Tcp Ip
Switches
Preventative Maintenance
Customer Service
Linux
Hardware Problems
Technical Assistance
Test Equipment
On-Site Support
RF
Technical Issues

Problem Resolution
Customer Sites
Unix
Windows Server
Ip Networks
Desktop Support
Technical Documentation
PC
Remote Support
Provide Technical Assistance
Routers
Engineering Support
DNS
Windows NT
Field Testing
VoIP
TCP/IP

SQL
PLC
Product Line
Computer System
LAN
Mac
Network Printers
SharePoint
Troubleshooting Support
T1
VMware
NAS
Ethernet
National Security
Troubleshooting Assistance

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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