Field systems technician job description

Motorola Solutions is there for our customers when everything is on the line. In extreme moments - when a hurricane lands or when a fire breaks out. And in everyday moments - when a package arrives just in time for the holiday or when a child doesn't miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description
Overview:

Under general supervision, provides remote and on-site system configuration, testing, cutover activities and post transition support for the Company's 9-1-1 solutions. The Field Engineer may also provide consultation to both internal and external customers in areas specific to their expertise.

Responsibilities include:

Installation:
Performs System configurations for all supported Company 9-1-1 solutions Performs Site Verification Testing prior to migrating a site into a production environment Provides support to Customers while migrating the Company's 9-1-1 solution into a production environment Documents all changes to the solution that may occur during the implementation phase of the project Ensures that installation/quality issues are resolved in a timely and efficient manner

Support:
Perform root cause assessment and debug 9-1-1 reported incidents Identify and provide resolutions ranging in complexity from medium to high Provides technical assistance to fellow Field Engineers where required and applicable Ensures that escalated problems and issues are reported to the appropriate contacts Consult with the software development team, internal users, and clients to improve application performance Manage code migration across environments to ensure continued and synchronized functionality Keeping a record of configuration changes and scheduling application updates Document processes and monitor application performance metrics Provide front-end support to clients and colleagues in other departments

Preferred skills and qualifications:
Experience with installation, administration, and troubleshooting of:Server VirtualizationDatabase ServersServer Operating Systems, specifically Windows Server 2019Workstation Operating Systems, specifically Windows 10LinuxNetwork SwitchesBasic knowledge of Firewalls and Routers, preferably with Fortinet FortigateServer hardware / Workstation hardware Previous experience in Public Safety Applications deployment and integration and/or operations and administration preferred Exercises judgment in the selection of methods and techniques for obtaining solutions.Ability to apply critical thinking skills to solve problems and make decisions Expertise supporting users and applications Familiarity with LAN and WAN technologies such as: TCP/IP, VoIP, RAS, IPSec, VPN & SIPVery good interpersonal skills; ability to work independently as well as with others Excellent communication skills, both verbal and written Ability to work the required hours of the position Industry certification in Windows 10, Linux, VMWare, NetworksKnowledge and/or experience with ISO standards, preferably 9001

#LI-AB1
Basic Requirements
Associates Degree in Information Systems, Computer Science, Engineering or similar field of education + 3 years of experience OR 5+ plus years of experience in engineering or similar field Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel Requirements
50-75%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
Incentive Bonus PlansMedical, Dental, Vision benefits effective Day 1401K with Company Match and Day 1 vesting9 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

Field Service Technician
I



Toshiba America Business Solutions,
a leader in digital technology, is seeking a
Field Service Technician
I working to support the Charlotte, NC area. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.


Position Summary:
Provide technical service by maintaining, servicing, and repairing office equipment (B & W, color and multi-functional devices) at customer locations in assigned territories.


Responsibilities:

• Maintain, service, and repair office equipment at customer locations in assigned territories in an effective and efficient manner. This includes but is not limited to diagnostics, installation, modifications, upgrades, repair, removal and retrofits of office products. Ensure machines are maintained in a clean and proper manner.
• Complete assigned field calls according to priority while executing proper time management.
• Coordinate with dispatch and keep them informed of all re-route
  activity as appropriate. Advise management of problem areas as needed.
• Maintain service benchmarks set by TBS and industry standards to ensure customer satisfaction.
• Manage car inventory to ensure adequate part levels are available in order to service machines.
• Maintain tools and test equipment to ensure they are in service-ready condition. May rebuild components in shop to develop technical skills for field assignments.
• Practice PM procedures and repair techniques to build proficiency for field assignments.
• Complete service training as required by TBS.
• Complete basic dealer and manufacturer training on specified systems.
• Attend department meetings as required.
• Ensure service activities are accurately documented according to service practices using automated systems and/or established reports. This includes but is not limited to call, mileage, and expense reports.
• Conduct job responsibilities in a safe and efficient manner according to TABS safety policies and procedures.
• Comply with all local, state and federal safety and health regulations, programmatic standards, and special safety concerns identified by TABS for use in specific areas or with clients/customers.
• Perform other related duties as assigned.

Qualifications
:

• High School Diploma or GED.
• Minimum of one year of experience in technical repair and service of copier/office equipment.
• Demonstrated experience with document management, MFP and print 6 months of Shop Tech experience a plus.
• Good customer service skills and ability to multitask, prioritize assignments and work independently.
• Must be computer literate and have good electro-mechanical with customers.
• Requires a valid driver's license and reliable insured vehicle.
• Ability to lift 50lbs. The job involves frequent bending, lifting and reaching.

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan
• Pet Insurance
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodation to request an accommodation.

What you'll do...


JOB SUMMARY
Lead a team of Field Support Technicians for a region or assigned area. Ensure the daily operations of IT are completed timely. Coordinate and implement planned projects with seasonal FST's. Manage staffing needs, monitor labor and enforce HRB compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Ensure clarity around various IT initiatives and in partnership with CSM and field leaders, create an execution plan to roll out for the district.
2. Participate in alpha beta testing as needed.
3. Lead a group of seasonal Field Systems Technicians including: staffing plans, hiring, training, scheduling, delegation, performance management, and labor management.
4. Manage cases for completion, timeliness and accuracy of closure.
5. Understand and recognize office hardware. Must ensure HRB hardware standards are being met in all offices.
6. Comprehend communication and connectivity concepts as they relate to HRB Tax office set up scenarios (VPN, Client/Host, File Transfer, telecom data services, office cabling, etc) and instruct others on these concepts
7. Install and troubleshoot tax office and software and hardware. Must be able to understand and teach concepts and documentation to guide through the administration of unfamiliar software.
8. Troubleshoot a variety of office set up issues and communicate fixes to the FST team.
9. Understand documentation that is provided for office set up and have the ability to translate that information into a physical technology set up. Must be able to train concepts to seasonal FST's.
10. Ability to understand and enforce the need and purpose of office and technology compliance.
11. Manage and maintain inventory of district equipment and hot spare tracking & control for computer equipment in the district.
12. Ensure regular communication with Company Support Manager on support issues and needs.
13. Manage overall 'health' of the district from an IT perspective; proactively engage with field leaders as appropriate to ensure Health issues are addressed timely.

QUALIFICATIONS

Minimum Requirements

1. Bachelor Degree or equivalent education or experience.
2. 2 years of experience with Windows XP, Windows 7, and Windows network configurations, and MS Office (or equivalent).
3. Ability to recognize differences of opinion or understanding. Identify cause for the differences and attempt to gain consensus. Escalate if no resolution and document known facts.
4. Able to read documentation and set up instructions and apply this information to each individual office. Must be able to take information, organize it, and report on it back to a team lead.
5. Access to and ability to drive a motor vehicle; possession of a valid drivers license; adequate insurance coverage as required by applicable state law and a good driving record.
6. Leadership.

Preferred Qualifications

1. Computer networking certification (A+, CNA, MCP,MCSE, etc.)
2. 2 years experience working with Windows 2000 and/or Windows XP.
3. 2 years networking experience.
4. 2 years troubleshooting experience.

What you'll bring to the team...


Education:

• High school diploma or equivalent

Work Experience:

• 5 years Minimum related work experience
• Must be able to understand and teach concepts and documentation to guide through the administration of unfamiliar software.
• Understand and recognize office hardware.
• Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record.
• Able to read documentation and set up instructions and lead team to execute to company standards.
• Ability to recognize differences of opinion or understanding. Identify cause for the differences and attempt to gain consensus.
• Experience with Windows Environment, Windows network configurations and MS Office (or equivalent)

About H&R Block...


H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

Sponsored Job
#hrbjob #indeeddm