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Floral manager skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical floral manager skills. We ranked the top skills for floral managers based on the percentage of resumes they appeared on. For example, 16.1% of floral manager resumes contained cleanliness as a skill. Continue reading to find out what skills a floral manager needs to be successful in the workplace.

15 floral manager skills for your resume and career

1. Cleanliness

Here's how floral managers use cleanliness:
  • Maintained company standards related to presentation, cleanliness and organization of displays and products.
  • Watered plants and ensured cleanliness.

2. Food Handling

Here's how floral managers use food handling:
  • Managed 10-15 employees while abiding by Federal, State and Company Regulations, regarding proper food handling along with others.
  • Monitored food handling and inventory storage polices to comply with current health codes and company mandates.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how floral managers use customer service:
  • Exemplified customer service and trained new employees on how to appropriately administer customer service.
  • Run floral and gift center manage budgets and inventory Process deliveries Customer service Make arrangements

4. Product Quality

Product quality is the basic element of a business. It means to add features in a product or service in such a way that it meets the needs and wants of the customers. Enhancing the product quality also means improve the goods from any existing defects to ensure customer satisfaction.

Here's how floral managers use product quality:
  • Provided customer assistance and resolved issues concerning special orders and product quality.
  • Created strong business relationships with distributors that led to consistent product quality.

5. Gross Profit

Here's how floral managers use gross profit:
  • Manage departmental budget for labor, supplies, sales and gross profit, as well as budget for capital expenditures.
  • Planned, ordered, and processed floral items according to work plan and standards to maximize sales and gross profit.

6. Operational Processes

Here's how floral managers use operational processes:
  • Managered department inventory, pricing integrity, merchandising, labor, and other operational processes to company standards.
  • Managed department inventory, assured pricing integrity, proper product rotation and quality, and other operational processes to company standards.

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7. Management

Here's how floral managers use management:
  • Worked with store/divisional management to verify space allocation for product.
  • Monitored and reported results to store management.

8. Customer Satisfaction

Here's how floral managers use customer satisfaction:
  • Interfaced effectively with customers; successfully arbitrated complaints, resulting in increased customer satisfaction and consistent patronage.
  • Assured customer satisfaction by maintaining a well stocked department.

9. Inventory Control

Here's how floral managers use inventory control:
  • Organized weekly sales reports, Inventory control, created visual displays to amp sales, Cashier duties.
  • Work closely with inventory control to ensure receipts and invoicing match for entry into P&L.

10. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how floral managers use product knowledge:
  • Shared product knowledge with customers while making educated and personal recommendations.
  • Supervised five employees on training, scheduling, product knowledge, and resolution of store related issues.

11. Floral Design

Here's how floral managers use floral design:
  • Produced original floral designs, and conducted monthly inventory.
  • Direct a team of associates in floral design as well as visual merchandising in the Home Dept.

12. Customer Complaints

Here's how floral managers use customer complaints:
  • Organize and merchandise gift displays and floral displays for optimal sale opportunity *Troubleshoot customer complaints.
  • Facilitated daily meetings with employees on procedure and issues regarding the store or customer complaints.

13. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how floral managers use sales floor:
  • Processed floral merchandise for the sales floor, ordered floral items based on reports and sales from prior years inventory numbers.
  • Maintained overall presentation of department and sales floor levels Ordering and monitoring distributions from outside vendors.

14. In-Stock Position

Here's how floral managers use in-stock position:
  • Assist the department manager with the management of inventory, in-stock position, pricing.
  • Ordered inventory, managed in-stock position, pricing integrity, merchandising to company standards.

15. Floral Products

Here's how floral managers use floral products:
  • Ensured the quality of floral products with a focus on stem care, cutting Techniques, and temperature control.
  • Managed Floral products and inventory Trained new employees Handled Customer inquires Cashier-Register transactions 10 Key Entry
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List of floral manager skills to add to your resume

Floral manager skills

The most important skills for a floral manager resume and required skills for a floral manager to have include:

  • Cleanliness
  • Food Handling
  • Customer Service
  • Product Quality
  • Gross Profit
  • Operational Processes
  • Management
  • Customer Satisfaction
  • Inventory Control
  • Product Knowledge
  • Floral Design
  • Customer Complaints
  • Sales Floor
  • In-Stock Position
  • Floral Products
  • Plant Care
  • Company Sales
  • Customer Orders
  • FTD
  • Flower Arrangements
  • Floral Arrangements
  • Front End
  • Perishables
  • Standing Orders
  • Floral Orders
  • Building Displays
  • Sales Reports
  • Work Scheduling
  • Safeway
  • Customer Relations
  • Floral Displays
  • Kroger
  • Inventory Management
  • POS
  • Computer System
  • Sales Associates
  • Floral Shop
  • Flower Shop
  • Customer Inquiries
  • Indoor Plants
  • Taking Inventory
  • Order Flowers
  • Groceries
  • Employee Scheduling
  • Hard Goods
  • Floor Displays
  • Order Product

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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