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Front desk officer skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical front desk officer skills. We ranked the top skills for front desk officers based on the percentage of resumes they appeared on. For example, 17.8% of front desk officer resumes contained greeting visitors as a skill. Continue reading to find out what skills a front desk officer needs to be successful in the workplace.

15 front desk officer skills for your resume and career

1. Greeting Visitors

Here's how front desk officers use greeting visitors:
  • Provided front desk reception including welcoming and greeting visitors, answering a multi-line phone system, and scheduling appointments.
  • Responsibilities*Managed the receptionist area, including greeting visitors and responding to two busy telephone lines and in-person requests for information.

2. Patrol

Here's how front desk officers use patrol:
  • Patrol of interior and exterior areas assigned locations.
  • Patrol facility to ensure safety.

3. Front Desk Reception

Here's how front desk officers use front desk reception:
  • Trained other employees as they was hired to operate the front desk reception area.
  • Conducted front desk reception service and provided customer services.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front desk officers use customer service:
  • Received front-desk telephone calls including taking messages, transferring calls and providing general customer service.
  • Provide friendly and professional customer service and ensure safety and security.

5. CCTV

Here's how front desk officers use cctv:
  • Posted at the front desk lobbying, signing employees in, creating temporary badges and monitoring the CCTV on screen.
  • Monitor close circuit television (CCTV) and report suspicious activity witnessed while monitoring.

6. Property Damage

Property damage is the destruction or damage of tangible personal property. Property damage can be caused by negligence, irresponsible handling of the property, willful destruction, or any other destructure act of nature.

Here's how front desk officers use property damage:
  • Write reports of daily activity and irregularities such as property damage, theft, and presence of unauthorized persons.
  • Create daily activity report and identify irregularities such as property damage, theft, unusual occurrences and presence of unauthorized persons.

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7. Emergency Situations

Here's how front desk officers use emergency situations:
  • Respond to emergency situations, notifying proper authorities.
  • Respond to alarm signals and emergency situations.

8. Security Services

Security services provide security to a customer who can pay for the service. They offer different services and packages that start with the basic security to more thorough security. This could include a security guard, with a weapon and a guard dog.

Here's how front desk officers use security services:
  • Silver Spring, Maryland Provides professional security services for a prestigious nursing facility.
  • Provide security services for a major multi-state security organization.

9. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how front desk officers use incident reports:
  • Maintained records and prepared incident reports pertinent to security activities.
  • Write incident reports when major occurrences happen such as assaults, theft or damages to the customer's property.

10. Security Cameras

Here's how front desk officers use security cameras:
  • Monitored security cameras for building.
  • Answered phones, monitored security cameras and assisted night shift in parking cars and signing in guests.

11. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how front desk officers use telephone calls:
  • Answered telephone calls and provided relevant information to callers.
  • Answered and responded to telephone calls and visitor inquiries; resolved caller/ visitor issues or redirected to appropriate destination.

12. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how front desk officers use scheduling appointments:
  • Performed front office task including scheduling appointments, entering personal and insurance information, collecting co-payments and payments for services rendered.
  • Managed the front desk operations by efficiently handling all incoming calls, providing requested information, scheduling appointments and managing calendar.

13. Security Procedures

A security procedure is a verification protocol used to check if an electronic signature, record, or performance belongs to that specific person. It is a set of necessary procedures that need to be performed to maintain security. These procedures are step-by-step guidelines on how to implement, enable, or enforce security.

Here's how front desk officers use security procedures:
  • Trained fellow officers on all security procedures.
  • Enforce parking regulations in accordance with instructions provided by the Facility Security Supervisor and indicated in the Facility General Security Procedures.

14. Hotel Guests

Here's how front desk officers use hotel guests:
  • Facilitated check-in/check-out process of hotel guests.
  • Attended to hotel guests needs no matter how large or small to ensure a pleasant stay.

15. Surveillance Cameras

Here's how front desk officers use surveillance cameras:
  • Monitored front desk surveillance cameras and fire alarm systems to ensure residential and property safety.
  • Monitor all entrances and exits on Surveillance Cameras to ensure unauthorized entry.
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List of front desk officer skills to add to your resume

Front desk officer skills

The most important skills for a front desk officer resume and required skills for a front desk officer to have include:

  • Greeting Visitors
  • Patrol
  • Front Desk Reception
  • Customer Service
  • CCTV
  • Property Damage
  • Emergency Situations
  • Security Services
  • Incident Reports
  • Security Cameras
  • Telephone Calls
  • Scheduling Appointments
  • Security Procedures
  • Hotel Guests
  • Surveillance Cameras
  • CPR
  • Log Book
  • Safety Hazards
  • Front Desk Operations
  • Guest Accounts
  • Computer System
  • Direct Calls
  • Inbound Calls
  • Administrative Tasks
  • Hotel Services
  • Multi-Line Phone System
  • Customer Complaints
  • Office Equipment
  • Security Systems
  • Alarm Systems
  • Transferring Calls
  • Greeting Guests
  • Room Rates
  • Circuit Television
  • Hotel Policies
  • Security Policies
  • Foot Patrol
  • Surveillance Equipment
  • VIP

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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