How To Become A Front Desk Representative: What It Is and Career Path

What is a front desk representative and how to become one

Updated January 8, 2025

4 min read

Your duties as a front desk representative are to make sure the front desk is kept organized and decent with every important material like paper and many more. Also, you have to always reply to the client's inquisition, handle their worries, and reply to inbound or outbound calls. As a front desk representative, you have to watch office supplies and request more when required. You must also keep your records and documents up to date and assist in the sustenance of customers' logbooks. Furthermore, you have to constantly check and organize emails, make meeting appointments, and settle complaints and concerns. You have to usher visitors as they come in and go out, maintain records of office supplies, and make sure it is readily available.

To fit into this role, you must have excellent analytical, communication, organizational, and multitasking skills. Furthermore, you must be able to resolve issues easily, have a primary understanding of computer software, and pay great attention to details. As a front desk representative, you must have a bachelor's degree or a high school diploma depending on the employer. You will earn a yearly average salary of $31,025 or $14.92 an hour.

ScoreFront Desk RepresentativeUS Average

Salary

2.3

Avg. Salary $29,224

Avg. Salary $59,228

Diversity

4.6

Race

American Indian and Alaska Native 1.36%

Asian 10.01%

Black or African American 10.04%

Hispanic or Latino 21.21%

Unknown 6.63%

White 50.74%

Gender

female 72.83%

male 27.17%

Age - 34

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 34

Stress level

8.3

Stress level is high

7.1 - high

Complexity level

4.8

Complexity level is intermediate

7 - challenging

Work life balance

9.3

Work life balance is excellent

6.4 - fair

Key steps to become a front desk representative

Explore front desk representative education requirements

Most common front desk representative degrees

Bachelor's

38.2 %

High School Diploma

28.0 %

Associate

21.3 %

Start to develop specific front desk representative skills

Skills	Percentages
Reservations	24.95%
Customer Service	9.81%
Excellent Guest	7.22%
Computer System	5.30%
Patients	5.12%

Complete relevant front desk representative training and internships

Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New front desk representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a front desk representative based on U.S. Bureau of Labor Statistics data and data from real front desk representative resumes.

Research front desk representative duties and responsibilities

Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Enter new and existing student information into MindBody.

Prepare your front desk representative resume

When your background is strong enough, you can start writing your front desk representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a front desk representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable front desk representative resume templates

Build a professional front desk representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your front desk representative resume.