Front line worker skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical front line worker skills. We ranked the top skills for front line workers based on the percentage of resumes they appeared on. For example, 63.9% of front line worker resumes contained customer service as a skill. Continue reading to find out what skills a front line worker needs to be successful in the workplace.

8 front line worker skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front line workers use customer service:

Performed a variety of duties to include but not limited to: Customer service, food preparation, and cleaning.
Cashier, customer service, assist customers with orders, questions and concerns, and made ice cream.

2. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how front line workers use pos:

Communicated clearly and positively with coworkers and management, Mastered point-of-service (POS) computer system for automated order taking.
Enter orders into POS system, report daily sales to managers, conduct monthly inventory, and perform heavy cash flow.

3. Food Orders

Here's how front line workers use food orders:

Greet incoming customers, take food orders, package orders, and deliver orders to the waiting customers.
Take customers food orders and request payment using registers.

4. Food Preparation

Here's how front line workers use food preparation:

Front Line Worker, Combined Food Preparation and Serving Workers, Including Fast Food
Provided Food Preparation of various food products Ran sorting assembly line Operated packaging equipment

5. Assembly Line

Assembly line is a process used in industries to ensure the production of products in a cost effective manner by dividing up the responsibilities of each labor. Assembly lines enabled industries to hire more workers, therefore providing more employment opportunities to labors. This is possible because in this process the burden of all the tasks related to production are not laid on a single person, they are divided into small baby steps for each labor.

Here's how front line workers use assembly line:

Work on assembly line as a team * Follow strict safety procedures *Collaborate with a diverse group of co-workers
Dissembled workstations at the end of the day and refrigerated food items leftover on assembly line.

6. Food Safety

Here's how front line workers use food safety:

Followed all restaurant procedures related to handling cash, food safety, and security.
Followed food safety procedures according to company policies and health and sanitation regulations.

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7. Food Products

Food products are the types of various food items that are created and processed to be sold as a product. These products are consumed by humans for nourishment and are mostly processed and created in a huge factory. Tinned goods, milk, meat, etc are the most common food products, and they are not limited to any specific kind except tobacco, beers, and alcohol as they are not considered food products.

Here's how front line workers use food products:

Handled company food products and managed inventory.
Managed delivery of time-critical food products.

8. Credit Transactions

Here's how front line workers use credit transactions:

Completed numerous cash and credit transactions quickly and accurately using the company's computerized point-of-sale system.
Handled currency and credit transactions quickly and accurately.

What skills help Front Line Workers find jobs?

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List of front line worker skills to add to your resume

The most important skills for a front line worker resume and required skills for a front line worker to have include:

Customer Service
POS
Food Orders

Food Preparation
Assembly Line
Food Safety

Food Products
Credit Transactions

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Front Line Worker Skills

Updated January 8, 2025

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